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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This pharmacy is guilty of withholding treatment and delaying my medical care. About 4 times a year they deliver my medication late, sometimes up to a week or more, without notice. This past month they told me they would send out medication and never did. After I called a second time they admitted to this, and promised they would send out a new package. It never came. After a third call they promised next day delivery (after trying to get me accept 2 day delivery) but delivered it to a UPS store near an address I have not li... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227ext 3042516. Sincerely, Liz C. Consumer Affairs Advocate
Well I moved from eagle pass to uvalde Texas so I lost Molina healthcare by moving well my doctor is in San Antonio so I called to get my transportation because I'm in a wheelchair ok first thare is a problem because thay said thares a 60mile problem we joining I told them I need Ed a 150mile program that's first no answers yet two weeks ago nextthay took away my Ventolin because thay told me thay don't pay for it next thay don't reply too anything thay don't care and thare customer service is the most worst service in the w... read more
UHC misrepresents information before and after purchase. Prior to purchase I was directed to their provider site to see if mine were in network. Yes, they were. Upon trying to schedule my usual appointments, I was informed they had no contract with UHC. I spent 4 hours going between my providers who insist I'm not covered and UHC which insist I am. UHC rep (the 6th during this ordeal) advises that the website listings are not accurate because provider credentials change from month to month depending on the provider updating ... read more
This insurance company is awful to communicate with regarding provider inquiries and claims assistance. They outsource all their calls to people who are not educated in the medical/billing field and are unable to assist anytime I call. I have been calling on incorrectly denied claims for over 8 months- sometimes once or twice a month, promised call backs that I never get, promised resolutions, that just turn into bigger problems. They need to do better.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************* ********* ******** Sincerely, Laurie J.
From my personal experience, I can safely say that UHC is not worthy of a single star. My former employer had an FSA with them, which I opted into. Not only is their website poorly designed and provides a terrible user experience, but their customer service freely disseminates incorrect information without care for those who will ultimately be paying the bills. In the 2+ years I have been dealing with them, I have never resolved an issue in under 2 hours and, on a single issue, have received multiple answers. In fact, it see... read more
PLEASE DON'T GO WITH UNITED HEALTHCARE basically they have treated me so unfairly on several occasions I have been told that I was covered in order to find out that I wasn't now I'm stuck with bills,and being on a set income that is very hard their customer service reps are rude,and don't know much and even if you get disconnected they don't bother to call you back so you're back to square one calling and explaining everything all over...I added what they call a Dental rider which I didn't know how much money that I had for ... read more
Horrible Horrible Horrible! Apparently, I had to use them for a specialty medication from my doctor. They call me back in early November and return their call. They stated they needed my authorization to send the medication to my doctor's office and that they had tried reaching the doctor's office with no success (I called BS right there as they always answer at the doctors office). Any who, got everything situated and my I called my doctor's office and they called them, They got everything figured out great, should be there... read more
I would not recommend United healthcare on several occasions I was spoken to very rudely by customers service reps....also since September I have been complaining and nothing I had a Dental rider added to my insurance at the time I didn't know that I just had 1000.00 dollars for the year until it was to late because I need to have surgery on my mouth and before I made the appointment I called and asked would I be covered and I was told yes but it wasn't until I got the bill that I found out that I wasn't funny how they claim... read more
Watch out when they contact you to transfer your prescriptions from your local Walgreens "to save you money" I advised the person that I talked to that two prescriptions I had on file were either no longer being used or I had plenty of product on hand. If I needed to fill one of them I would let them know. Lo and behold both of the prescriptions were refilled and delivered. Now what am I going to do with 270 pills I DO NOT need and the other one I won't run out of until September 2020. This is nothing but fraud and misleadin... read more
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open on Monday at 9:00 a.m.
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