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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolute worse. How is this business even operating? I’ve been trying to get reimbursed by Optum Bank now for over a month. They were supposed to send me my commuter transportation voucher in April for my May monthly transit – I never received it. I’ve had numerous emails and phone calls with them. They say I need to furnish an “out-of-pocket” receipt. When I supplied them a copy of my paystub, a letter from my finance dept. and Optum Bank's email message that I received when the order was fulfilled! They said that documenta... read more
Business response:
To Whom It May Concern: We are responding to this issue **** ***** *** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Helen Kim to address their concerns. Sincerely, Consumer Advocate
I called Briova Specialty Pharmacy to check on an order status for my benlysta infusion medication. I was informed the medication was put on a hold because of a past due payment in March. I explained to the representative that I have reached my total out of pocket maximum for the year and the medication that was order for May should be covered 100 percent through my insurance provider. I was transfered several times and on hold for most the entire phone conversation that lasted 1 hour and 55 seconds! A phone call of 1 hour a... read more
Business response:
May 31, 2019 To Whom It May Concern: We are responding to this issue from ******** ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to ******** ***** to address their concerns. Sincerely, Consumer Advocate
Is this fraudulent behavior? I was injured abroad, paid for it out of pocket and am trying to get reimbursed by my health insurance. After EIGHT phone calls and assurances that the claim is being processed within 30 days...it's 2 months later and I'm still tracking down the reimbursement. I've been given a different story every one of the eight times I've called regarding the status of my claim. This is beginning to look like fraud and it appears they're giving me the runaround to avoid paying.
This is the worst home health I have ever dealt with. The staff at the McAllen office are extremely unprofessional, unethical and lack office management skills. They have total disregard for patient rights. We are already ill at home and they are not willing to accommodate patient's selection on who performs their wound care. Contacted the SA office and same result. Spoke to RGV Director to no avail. Spoke to HCD Vice-president to no avail as well. They prefer to loose two patients to a competitor instead of one simple adjus... read more
Terrible experience. My rep Robert ****** totally misrepresented the Medicare supplement and dental packages her set me up with. Medicare turned out to be $200 more per month then he quoted. Dental was started before I approved and I ended up paying for my existing dental policy in addition to the one he set me up with. To top it off the benefits for the policy he set me up with was totally misrepresented. Even worse is cancelling these policies has been a nightmare. 3-4 hours of my time and still working it. United Medicare... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656.
5/7/19 husband's (Richard) doctor sent e-script for 3 meds to United Healthcare (Optum RX). We have repeatedly asked this company to NOT keep our debit card or credit card numbers on file. We either give them a a card to charge when we call in our prescriptions renewed or we call 1-2 days later with card info. if our doctor e-scripts the prescription. On 5/9/19 our debit card which is attached to our checking account was charged $174.12. We called on 5/9 to have Optum RX credit back our debit card and charge our credit card ... read more
Business response:
May 14, 2019 To Whom It May Concern: We are responding to this issue from Christine Lepore Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to ********* ******to address their concerns. Sincerely, Consumer Advocate
Optum rx is the most useless company in existence. United health care is awesome their mail order company blows. They do everything in their power to Not help you. Even when united health calls them saying hey this script is covered by their plan they respond by saying no its not covered. They must get paid commission to deny prescriptions or something. If you have to use this service be prepared to lose your mind, be confused and wonder why your Healthcare costs so much paying for this garbage.
Business response:
May 13, 2019 To Whom It May Concern: We are responding to this issue from ******** ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to ******** *******to address their concerns. Sincerely, Consumer Advocate
Optum HSA/FSA/benefit administration company is a Ponzi scheme at best … at worst, PHI/PII thieves. My employer uses them as a benefits administrator and they have denied numerous claims, and when documents are uploaded to their website, my account was summarily locked and I have been unable to log back into my online account despite multiple requests to reset password. Also, employees state they there was never anything uploaded to their online portal, which has happened to several other coworkers as well. Claims are denied... read more
Business response:
May 7, 2019 To Whom It May Concern: We are responding to this issue from James Robertson Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to James Robertson to address their concerns. Sincerely, Consumer Advocate
The company Optimum Behavioral Health left a personal medical call on my voice mail by mistake. Neither I nor anyone I know is the patient. When I called back the number they left to try to help them find the patient who needed this informtion they were not willing to have me forward the voice mail to them. They would not give me an email address. I spent 10 mins on the phone trying to help them, giving them the information verbally from voice mail they left me, but they kept saying they did not recognize the many numbers th... read more
Business response:
March 28, 2019 To Whom It May Concern: We are responding to this issue from R***** ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to R***** ******* to address their concerns. Sincerely, Consumer Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open tomorrow at 9:00 a.m.
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