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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been utilizing this company for my flex spending account for eight months. In the past my company contracted ADP and Health Hub. They were great. The turn around time on claims for dependent care was 2-4 business days. The latest claim I sent to UMR took 20 days to turn around, or 14 business days. The previous claims have also taken a really long time. The quickest turn around time was 8 business days. Every time I ask why it is taking so long to process my claims they respond with "I'm sorry we are working hard to g... read more
<p>I have little to no complaint regarding United Health Care, but the mail order pharmacy Optum RX has repeatedly complicated our ordering of Diabetic test strips that our insurance claim payment is ZERO dollars. Optum RX would have charged me over $500+ on my debit card for those test strips IF they had access to my debit card! They do NOT have access to it due to having TRIPLE charged us in the past for insulin pens at over $400 a pop! It has taken me three weeks to get his current 90 day supply of test strips, and we hop... read more
Organization will not allow a customer to fill a 90 day prescription 30 days at a time causing financial hardship to families. It is a ridiculous policy understanding there is no difference in filling a 90 prescription in either way.
Business response:
August 1, 2018 To Whom It May Concern: We are responding to this issue from Preston D. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Preston D. to address their concerns. Sincerely, Consumer Advocate John F.
My mother has had nothing but trouble with Optum Rx. She called to refill her medication on Saturday, thinking her medicine was on the way. Optum called her on Wednesday to say her credit card did not work. The lady from Optum ran her card one more time and magically it worked. She told my mother that they would ship it over night and she should receive her medication on Friday. Well, the lady sent it through regular mail and NOW my mother will NOT receive her medication for a week. This is ridiculous!!! And it is NOT the fi... read more
Business response:
To Whom It May Concern: We are responding to this issue from Mary Beth Byrne Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Mary Beth *****to address their concerns. Sincerely, Consumer Advocate Jules H.
I have aarp united healthcare Complete Medicare when I saw this on TV it looked like a good Idea the representative whom I talked with many time before I change went over all my medications for my wife and I also said I would save money by using Optum RX mail my concern was I did not want to go into a donut hole with my medications,well its July and Im in the donut hole and a medication that I need to take is now to much money and I cant afford it.I called customer service and talked for two hours with a representative Deb w... read more
Business response:
Due to the protection of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter has provided a copy of the enrollee's correspondence and/or a description of the issue, we will respond directly to the enrollee. Thank you, UnitedHealthcare
Their treatment of customers is appalling. They keep changing covered medications so "auto-refill" medications are not filled, and there is no notification. This has happened to me 3 times so it is not an isolated event. The customer service automated prescreen takes a ridiculous amount of time, then places you on hold. When (if) you get live person you are usually transferred and then disconnected only to get to go through the whole experience again. BTW, tried website - error message- try again later. I have tried to get a... read more
Business response:
July 17, 2018 To Whom It May Concern: We are responding to this issue from Janette Laurin Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Janette ****** to address their concerns. Sincerely, Consumer Advocate
Do not use this company!! They do not care about you and only their money! The bottom line is that I lost the use of my legs; I need a new wheel chair; and I have been using a loner wheel chair for 7 months, as Optum refuses to accept the return of a chair they wrongly delivered. Optum, through Cypress Care, delivered to me a chair that I cannot use. Below is my story. My name is Jerry Penick. I lost the use of both of my legs in a dump truck tragedy, where I almost died. I was in the hospital for the better part of a year. ... read more
SCAM! SCAM SCAM SCAM SCAM! People's health and lives are not a business to decide to try out. They demand customers use CVS pharmacies or pay a higher price, they don't disclose accurate tiered pricing information and won't give visibility into drug costs (even for generics!). The management of this company belong in prison for Fraud and financial crimes.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Ishtor B. Consumer Affairs Advocate
Optum RX is terrible. They lie to their customers. Make mistakes , hold medications. The company should not be in business. It has been 16 days and a dozen phone calls and still don’t have an inhaler. I’ve heard so many excuses I can’t take it any more. The reps. Are making serious mistakes and all they can say is I’m sorry. My dr. Has had to call and I was promised my medication. They mixed medication up and sent way to much medication I didn’t need. I still don’t have a medication that script was received on the 11th. We’r... read more
Business response:
June 28, 2018 To Whom It May Concern: We are responding to this issue from Billie Jo Rombyer Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ****** ** ******* to address their concerns. Sincerely, Consumer Advocate ***** **
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open tomorrow at 9:00 a.m.
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