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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a mental health counselor and I see clients with United Healthcare insurance. They are the absolute worst health insurance company that I work with. I have been having issues with getting paid for services that I provided to clients with UHC insurance. There are services that I provided over a year ago that I have still not been paid for at this time. UHC currently owes me roughly $4,000. I have worked with both Susan Church and Bette Wall at UHC and have been very dissatisfied with the service they have provided. I hav... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Kaitlyn Gitter to address her concerns.
I have United Healthcare insurance through my employer. As a cost-saving measure I was told to begin using their mail order pharmacy, Optum RX. Recently, Optum sold its business to another mail order pharmacy called Briova. On my first attempt to use Briova to re-order medication I experienced lots of difficulty completing the order, apparently due to bureaucratic incompetence, but the order was eventually delivered to me. On my second attempt to re-order medication I was completely unsuccessful. As I am writing this review ... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Robert Westley to address their concerns.
This is a terrible insurance company that cares very little for its customers. They are intentionally evasive and confusing. Customer service is the worst I've encountered.
Terrible customer service. Hours of phone calls. I was provided incorrect and misleading information about how to get the medications my family needs. Took too long to obtain critical medications for my son's diabetes and my medical problems.
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Mr. Lederer to address their concerns.
They are a horrible, mismanaged, disgraceful company. Google UMR horrible customer service to get an idea. I have cancer from my volunteer work at the WTC after 9/11. They (LHI/UHC/UMR) are who the government has chosen to handle the claims of the responders and they are either horribly incompetent or are using that as a guise to not pay claims. Stanford just called me because they have called for four days trying to get approval for an upcoming CT scan of my lung lesions and I told them "welcome to my world." They don't pic... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************. Sincerely, Linda *. Consumer Affairs Advocate
OptumRX is a terrible company for helping people with their prescription medicine because they are terrible at billing. I have received the same overdue bill on my account number listing an order number of 000000000 and a balance of $25 for no medicine. When I did place an order it was for a different amount and supplied a credit card when I ordered. On calling them I asked to have this resolved on 2 separate occasions. Both times they said it was not an issue and was resolved- but I received another bill with overdue paymen... read more
Business response:
3/10/2017 To Whom It May Concern: We are responding to this issue from Ms. Jill Ryan Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to Ms. **** to address their concerns. Sincerely, Mark L. Consumer Advocate
This review is for Briova Rx... This pharmacy is absolutely terrible. Terrible customer service. The customer service representatives are rude and are not knowledgeable about the process of having a prescription filled. Every time I call, I get a different answer from another rude representative. When I ask to speak to someone who can answer my questions, I am put on hold for long periods of time while they wait for me to hang up. I have been given inaccurate information multiple times while trying to get one prescription fi... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Julie Harvey to address their concerns.
In January my wife and me tried to order her mail order medicine from OptumRX. The female agent was not helpful cursed me out and hung up on me. W tried several different time resolve this issue and filed a complaint. We never resolved the issue and have not heard back with a resolutions to this problem. We went to the local drug Pharmacy and filled the medication. This sort of behavior is unacceptable. To date we have not resolved this complaint. I notified the United Health agent and he did not resolve this complaint or of... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Geraldine ******** to address their concerns.
Title: Contract End. I am 67 years old. I have had severe rheumatoid arthritis (RA) for 25 years. My health is poor. I have numerous problems resulting from my RA, and don't believe I have a lot longer to live. (My doctors and I are surprised I have made it to 67.) When we moved to Greenville in 2007, I went to many doctors before I choose my present PCP. I have been with her for around 6-7 years (I followed her from GHS to Bon Secours). I need someone who will listen to me and be a partner, not a dictator, in my healthcare.... read more
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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