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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, Uniprise, Specialized Care Services and Ingenix. Through its family of businesses, UnitedHealth Group serves more than 55 million individuals nationwide. UnitedHealth Group provides a diverse and comprehensive array of services designed to advanc... read more
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The NJ Department of Environmental Protection, my employer, switched to Minimum RX (Optum Rx) in January 2018. I have two meds, both I have taken for more than 7 years, one is prescription toothpaste, and the other a proton pump inhibitor, Aciphex, which I must take twice a day.. They have denied BOTH meds, regardless of my fulfilling all of their requests for information, doctors' notes, etc., with absolutely NO explanation. They will only approve a generic, and only ONCE a day, even though all have failed to perform for me... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Maria ****** to address their concerns.
Optum Rx and United Healthcare a duplicitous and immoral organization masquerading as healthcare. They have put all the wrong information for my mother; falsified a diagnosis, refuse to speak to me or correct errors and will not issue medications. My mother is a retired school nurse and I note that OPTUMRx and United Healthcare are not BBB certified and have 88 negative complaints of 89 proffered.
Business response:
May 8, 2018 To Whom It May Concern: We are responding to this issue from Joseph ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Joseph ******* to address their concerns. Sincerely, Consumer ******** ***** **
"UnitedHealth Group has received 3.48 out of 5 stars based on 83 Customer Reviews and a BBB Rating of A." How on earth can a reasonable person be expected to reconcile the BBB's "A" rating with the fact that ***98%*** of the Customer Reviews are negative? I'm in the negative camp. I have been using OptumRx because it is currently the contracted pharmacy for AARP's prescription discount program, in which I have participated since 2005. When I recently requested a refill, I was quoted the same price as my last refill, and I a... read more
Business response:
April 11, 2018 To Whom It May Concern: We are responding to this issue from ****** ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ****** ****** to address their concerns. Sincerely, Consumer Advocate ***** **
They are the absolute worst. On 2 separate occasions, I had called about a specific procedure and was told it's covered both times. Then they denied it after the fact. In addition, my in-network doctor apparently uses a lab that UHC doesn't cover. How am I suppose to know to even ask about that? The only thing they tell you is to try to use an in-network doctor. They never tell you to also check the labs they use. Shouldn't UHC vet the doctors and the labs the office uses when they consider them in-network? I've never had th... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ *** *******. Sincerely, **** ** Consumer Affairs Advocate
I am a new member of OptumRX - they were very nice over the phone, every time I've spoken to them, at least 6 times in the past month! Still just trying to get my first order filled! I am now out of medication and the responsibility of fixing this is on me. First they say it's held up at the doctor's end (*it wasn't) your order is being shipped. Two weeks goes by, no order. Another email, now it's a medication that I'm not on they say is holding up the order. Then take that medication off the list. It will ship Saturday. It ... read more
Business response:
March 26, 2018 To Whom It May Concern: We are responding to this issue from Cathy Dottore Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Cathy Dottore to address their concerns. Sincerely, Consumer Advocate Mark L.
HORIBBLE HEALTH INSIRANCE COMPANY! UHC back 15 years ago was great however with the growth and changes this company is horrific! Where to start? After having UHC for last 2 years i have learned Customer service reps don’t care nor know ANYTHING about policy and pricing and it takes minimum 5-6 calls to get the proper answer or help needed- not to mention it takes hours to end up speaking to someone who “might” be able to help - Also not sure how an insurance company’s coverage is significantly more $$ for medications and tre... read more
Business response:
March 27, 2018 To Whom It May Concern: We are responding to this issue from Tracy Weiss Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Tracy Weiss to address their concerns. Sincerely, Consumer Advocate Michelle N.
My claim for a birth control consult has been denied multiple times in the 5 months since the visit. My provider keeps re-submitting the claims as they tell her to, with the correct modifiers as they instruct her, and then it is denied again. I called again after the third denial and a customer service representative at United Healthcare told me that they do not cover office visits for birth control pill consults. This is, of course, illegal - it is a direct violation of the HRSA's Women's Preventive Services guidelines, and... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, ******* *. Consumer Affairs Advocate
I writing this review because I was completely mislead when registering for individual insurance through UnitedHealthCare. When registering, I was under the impression that my coverage would come directly from UHC. Instead my policy is controlled by UnitedHealthOne/Golden Rule and this has been the worst insurance experience I've ever had. The average wait time for calling in to ask a simple question is between 45mins-2 hrs, I have photos and call records to prove it. Not only this, I tried scheduling an appointment with my ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at *************
TERRIBLE customer service. It is taking a week to correct incorrect processing of prescriptions. Cust. reps do not know what they are doing. Supervisors are rude and arrogant. They both lie and avoid answering questions. I'm waiting for my BP prescription - I'm getting sick from their incompetence
Business response:
March 27, 2018 To Whom It May Concern: We are responding to this issue from Elise ******** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Elise ******** to address their concerns. Sincerely, Consumer Advocate Jules A.
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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