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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was forced to switch to this company 3 months ago and it has been a complete nightmare every step of the way. At least half of what the previous company covered is not covered at all by United. Prescriptions United covered the first 2 months are being declined now, just 3 months in. For the past year I was receiving injections every 3 months which, obviously, my doctor found medically necessary and my old insurer covered without question - I called United many times to ensure that my treatment would still be covered and wa... read more
I currently am assisting with a bodily injury claim from a motor vehicle accident on behalf of my father and UHC has paid for some bills and have contracted Optum for subrogation purposes. Optum has sent over bills to USAA (1st party) & Geico (3rd party) but half of the bills were not accident related, in which I contacted them to advise for the removal. I also noticed that both UHC and USAA both paid 2 providers directly, I contacted UHC on Oct. 2nd to start the subro process in which they filed 2 claims thru Optum. I broug... read more
Business response:
November 1, 2018 Better Business Bureau of MN and ND 220 River Ridge Circle Burnsville, MN 55337 Re: Rebecca ******* I am responding to your recent correspondence datedOctober 31, 2018, regarding Ms. Rebecca ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should y... read more
United Healthcare's customer service is poor (I spoke with 4 different representatives who provided different answers as to why a certain benefit had changed). Overall their services appear to be designed to discourage customers from seeking care, for example requiring a customer to fill out a reimbursement form to correct an issue that UnitedHealthcare caused.
Business response:
November 1, 2018 Better Business Bureau of MN and ND 220 River Ridge Circle Burnsville, MN 55337 Re: Rebecca McSween I am responding to your recent correspondence datedOctober 31, 2018, regarding Ms. Rebecca McSween Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should y... read more
UHC is the most unethical company I have ever dealt with. Earlier in May of 2018 I paid over $16,000 for an Intensive Outpatient Therapy out of pocket. I have paid monthly payments for health care and I am still not reimbursed for my out of pocket expenses. This is not brain science to handle these claims. I called today and now they tell me that I have to wait until November 15, 2018 to check again. I am strongly considering getting a lawyer involved. * ********* *** **** ***** ********* *** **** ** *** ******* ** *** *** *... read more
Business response:
To Whom It May Concern: We are responding to this issue from ***** ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ***** ****** to address their concerns. Sincerely, Consumer Advocate ****** **
United Health Group has a Shady RX Home Delivery Pharmacy called OptumRx. They basically give you a total run around. I told them not to fill a certain Medication called Eliquis, way too pricey. I am a senior and have to pursue this through Social Security. They were taking so long to fill the rest of my medications I told them to expedite them, at a charge of $12.50... Mind you I was out of medicine which I was suppose to be taking. I gave my credit card information and they took it upon themselves to bill me for the Eliqui... read more
Business response:
October 8, 2018 To Whom It May Concern: We are responding to this issue from ***** ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ***** ******* to address their concerns. Sincerely, ******** ******** **** *.
I pay them to cover my health and medications. Pretty simple. However somehow they believe this includes deciding what medications they think I should take. I was forced to switch medications despite my numerous attempts to explain the medication I take is the only one that has worked in over 20 years. I pay them over $600 a month so they can tell me to take a medication that Interferes with my life. It affects my work and my home life. Makes me dizzy and nauseous to the point I can barely function. I know they have a discla... read more
Business response:
October 1, 2018 To Whom It May Concern: We are responding to this issue ******** ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the **** ****** to address their concerns. Sincerely, Consumer Advocate Jules H.
I only chose one star, because there are no negative stars. I talk to an advocate, they confirm coverage, state when prescription will ship, with an estimated delivery date. When that date comes and goes, I follow up with a phone call. After they hang up on me at least 3 times, then the advocate determines they screwed up, then the tell me their system is being updated and then will get back with me next week. I cant look my prescription on their website, because that never works. It is stuck in an eternal loop. sign-in, reg... read more
Business response:
October 1, 2018 To Whom It May Concern: We are responding to this issue **** **** *****Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the **** ***** to address their concerns. ********** ******** ******** ***** **
pay to be discriminated against, violated federal and my state law. forced to only deal with one person who doesn't care about the customer/patient who is the company consumer affairs. I challenge Tami ****** the Experience Officer or Jenny ******* the Compliance Officer to contact me. I'd Love to give you my experience of paid discrimination as I have already taken this issue to state and federal agencies, local news media and a lawyer.
I have been with UHC for over 2 years now. My daughter had surgery over 1 year ago and today almost 15 months later, they decided to REMOVE ALL THE PAYMENTS for her surgery for NO REASON. When I called them, they stated she was covered under another person's insurance and that was their daughter, not mine. I explained to them, I have never been divorced and for sure, this was my daughter, and I confirmed her social security number. They still kept telling me she was under another insurance and until they could confirm this, ... read more
Business response:
August 30, 2018 To Whom It May Concern: We are responding to this issue from Nichole ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Nichole *****to address their concerns. Sincerely, Consumer Advocate Suu P.
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is open now. It will close at 5:00 p.m.
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