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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UHC and Optum have little to no competency in helping patients. Calling from a providers office, I spent well over 2.5 hours on hold with both companies getting transferred back and forth between then because they could not figure out who wanted to own up and be the responsible party to cover the patient's medicaiton and would inevitable get hung up. This patient's symptoms continue to get worse, so I just assume they would prefer to pay for a hospital or ER visit because they sure don't seem to have any empathy or care for ... read more
Claims process is very slow. Some taking over a year to process leaving patients with unpaid bills.
We are dealing with medications for people here and they totally screwed up our order.
Business response:
To Whom It May Concern: We are responding to this issue from ****** *********** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ****** *********** to address their concerns. Sincerely, Consumer Advocate
You may have thought the insurance character on "The Incredibles" was a little over the top. Surely a business doesn't actually work this way. After moving jobs over a year ago, my wife and I had to secure new insurance. Shortly after, my wife was diagnosed with cancer. She went through treatments and surgery. The cancer appeared to be taken care of. They immediately denied the claim using "preexisting condition" as their basis. We were told that we would have to provide 5 years of prior medical records to prove no one was a... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
On 3/7/19 I went to the MED Express in Altoona, PA for treatment for slight chest pain that I believed (later on through other medical professionals confirmed) was related to bronchitis and a sinus infection. I was given an EKG, which I agreed to as I anticipated the results would come back negative for a cardiac event. When the PA who was seeing me reported the findings to me, they discovered that I had a "slight depression" in my heart beat. I was then sent out on an ambulance to the nearest ER. While fully conherent and c... read more
Business response:
To Whom It May Concern: We are responding to this issue from **** ********* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the **** ********* to address their concerns. Sincerely, Consumer Advocate
Every site that rates Briova RX gives an average of 1 star. Most people would give 0 stars if possible. Need I say more? We have been waiting for a week for a life saving cancer medication; we have been put on hold, been told daily that it will arrive the next day, "dropped" (aka hung up on) seven times, given a tracking number that leads to nothing, assured it is on the truck, basically been lied to. I am confused as to how this benefits the company. We have spent over 10 hours on the phone trying to get this medication. Th... read more
Business response:
To Whom It May Concern: We are responding to this issue from ****** ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ****** ******* to address their concerns. Sincerely, Consumer Advocate
Do not give these people your information ever since I signed up and then had to cancel I have eight or nine robocalls a day!!!
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042535. Sincerely, Kylie D. Consumer Affairs Advocate
At first they threatened not to cover my refills unless I used their mail order service. I like my pharmacy and they are nice people in my neighborhood. OK I get it it might be more cost effective to do mail order so I go along. Then the crap happens. I have diabetes and my medication at 750mg was pretty cheap to refill with optimrx for a 3 month supply, something on the order of less than $20. My doctor increased my dose to 1000mg, a 33% increase in my dose because my numbers were going up. At first they refused to fill the... read more
Business response:
To Whom It May Concern: We are responding to this issue from ****** **** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the ****** **** to address their concerns. Sincerely, Consumer Advocate
Unfortunately my experience is no different than the others on this site. I allegedly have a past due balance with BriovaRX but cannot get an itemized statement. I have spend way too many hours on hold and getting transferred and still on hold with no answers or results to spend any more minutes of my life with these idiots. My health care provider has gone out of their way to try and help but keeps getting told by BriovaRX they cannot speak with them because they are not me. THEY ARE THE PRESCRIBING PHYSICIAN!!! I have been... read more
Business response:
To Whom It May Concern: We are responding to this issue from ******* ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to ******* ***** to address their concerns. Sincerely, Consumer Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is open now. It will close at 5:00 p.m.
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