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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For now, I'm just reviewing Optum Bank, but I will soon be filing a complaint if Optum Bank does not resolve the issue their claims department created. I received a dental cleaning in early January. I paid $100, with my debit card and $154 with my FSA. My insurance then paid $25.50 more than the dentist anticipated it would pay. Optum Bank denied $25.50 of my claim. Apparently, no one in the claims department at Optum can read a receipt. I am clearly owed back $25.50 from the Dentist as I paid with my own money $100.00. I li... read more
Business response:
February 14, 2019 To Whom It May Concern: We are responding to this issue from Natalie Johnson Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly ** ******* ******* to address their concerns. Sincerely, Consumer Advocate
These people call my UNDERAGE CHILD several times a month, all hours of the day (including while she's at school), no matter how many times they're told to stop. Recently a "supervisor" demanded OUR private information, stating that she wouldn't remove the phone number without me "proving" we don't have an account. She was told they are not getting our information because it is none of their business. The supervisor (Lauren) got VERY rude and hostile after she was told no. I told her the law does NOT require we give her any ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the complainant's correspondence and/or a description of the issue, we have sent an email to the complainant requesting additional information too so we may help resolve her issues.
I had some problems with their website ordering a prescription so i called. I got a man named Tevin on the line. He then connected me to another person who i could not understand. I told this man SEVERAL times that i could not understand him with is accent. Tevin finally took the conversation back over. I asked if i could just order it over the phone. He replied yes. I ordered a prescription today Monday 1-21-19 @ 10:00 AM and wanted to pay $6.00 for 2-Day shipping. Tevin told me it would arrive no later than Saturday 1-26-1... read more
Business response:
January 22, 2019 To Whom It May Concern: We are responding to this issue from Jeff H*** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we w*** be responding directly to Jeff H*** to address their concerns. Sincerely, Consumer Advocate
UnitedHealthcare is the WORST insurance company in the market. They've inconsistently processed claims, asked for the same information over and over again from me and my doctor, lost my claims and then sent me an inaccurate 1095. I spent 25 minutes on hold with no one ever picking up. I have a direct contact who doesn't return calls. UHC is a joke and I should be billing for my wasted time. They should be ashamed for such terrible products and service. I have finally broken free of this insurance and will NEVER go back. I re... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042532. Sincerely, ********* ** Consumer Affairs Advocate
I don't know how this company has an A+ with the BBB when their customer service is all a complete dead end. Optum is structured in such a way to make resolution of concerns a complete maze that no user can navigate. I have tried filing a complaint with them via website, fax, mail, and phone. They refuse to provide email correspondence and none of the phone numbers I have been provided for counselors are able to schedule a time to call me so I constantly get a voicemail box for them. It's 2018 and they need to be available t... read more
Business response:
To Whom It May Concern: We are responding to this issue from Marian ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Marian ******to address their concerns. Sincerely, Consumer Advocate Kimberly *.
UHC is the worst health care available on the planet to date. They fight you for every single penny that they are supposed to cover and deny you of anything that you need to get or have done to live a normal life. I would rather pay the government money at the end of the year than give UHC another dime. I would avoid at all costs unless you want to argue for years at a time to get something done.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042552. Sincerely, Jeff *. Consumer Affairs Advocate
I have been receiving calls from this company for 3 months now, at least 1 call per day. The times I have talked to a representative and explained they have my phone number for a person I do not know who it is, they inform me they will put me on the do not call list. When I kept receiving calls I called the 800 number and explained to Kelly my problems then she hung up on me. I called back and talked to someone else, right after I asked what it will take to get them to stop calling me, she hung up on me also. This company ha... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************* ********** ******* ** ******** ******* ********
In my search for an in-network primary care provider (GP or internist), which is essential because the plan requires referrals for all specialists, I had to make literally dozens of phone calls to find a provider in-network (Compass plan). The list of providers on the website appeared to be extensive but in fact was extremely out of date. For example, clinics denied knowledge of the provider named, providers listed as accepting patients were no longer in practice or no longer accepting patients, appointment wait times were s... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ *** ******* ********** ****** ** ******** ******* ********
My grandmother uses this service and being an authorized rep for her, I have several complaints about this company. We've used them for way too long - over 3 years and we've finally decided to quit. Main complaints: • priority shipping does not mean it will arrive within their estimated time frame. 2 day shipping turned into 6 days - totally unacceptable. • their website does not work on a tablet or mobile phone. have not had success using their iOS apps either. Logging in and verifying info should not be the biggest hurdle.... read more
Business response:
November 28, 2018 To Whom It May Concern: We are responding to this issue from Jennie ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Jennie ***** to address their concerns. Sincerely, Consumer Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open tomorrow at 9:00 a.m.
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