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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After leaving my parent's insurance, I tried United Health Care. It was a horrible experience in which my birth control prescription cost ranged from ~$35 to over $100 a month and changed month to month without reliability. After having the insurance for 9 months, the cost of birth control sky rocketed again and only after waiting on hold extensively did I find out that I now had a $1500 deductible to meet that was not required the previous 9 months. Again, I was not notified by UHC that my coverage was changing. The coverag... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************* ********** ***** *. Consumer Affairs Advocate
Do not trust this United Healthcare. They do not care if we suffer. They do not care if we are in pain. They only care if you pay them. I get migraines sadly a lot. The Rizatriptan pills helps so much that I don't loose work or suffer. Up until this year I could only get 12 pills a month. I could cope with that. But now I can only get 4. Yeah just 4. So suffer very much and be in pain? They have made it very clear that they could care less,.... And oh I have to pay them to do this to me. They said to contact my doctor to get... read more
Business response:
January 8, 2018 To Whom It May Concern: We are responding to this issue from Mary ******* Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Mary ******* to address their concerns. Sincerely, Consumer Advocate Michelle N.
BriovaRx is a terrible company that does not care about patients. I have been put on hold so many times. The last customer representative Dye C (Nevada) was so incompetent and rude, and hanged up on me. They have no idea how to handle complex things. They can handle only simple things, and it is very heartbreaking to see myself spend so much time with them to get a refill for something that was returned by mistake. I suggest that BBB downgrades the grade/rating for Briovarx from A++ to C or D because it has only two negative... read more
OptumRx for the past month has not filled my prescription order, even though they have received the hard copy prescriptions. When questioned about the delay, I was told that no refills were available for the prescriptions in question. When asked about why refills were needed for new prescriptions, the pharmacists at OptumRx kept saying that there were no refills. The next communication with them resulted in the pharmacists telling me that the prescriptions were never sent, at which point I pointed out to them that the prescr... read more
Business response:
December 7, 2017 To Whom It May Concern: We are responding to this issue from Ray ***** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Ray ***** to address their concerns. Sincerely, Consumer Advocate Ally A.
BriovaRx is a terrible company with clearly very little care about their patients. My wife receives treatments for *********** *******. Not receiving these treatments on time can have life threatening consequences. Despite providing clear and concise approval to bill our card and receiving direct confirmation from their call center director who told us that they would be making notes in our account, we continually are told that they need to charge us money and the medication is consistently late. Not only is this incredibly ... read more
After 6 months of uninterrupted insurance service I received a mailer which claimed I needed to call in and select whether I'd like to continue receiving my prescriptions at the pharmacy or receive them by mail order. Life is busy, I didn't respond. Nor should I have to. Since when do insurance companies not cover prescriptions at a well known pharmacy chain? And why should I need to call in when I've been filling prescriptions locally for 6 months. I wasn't even sure the mail was legitimate. Fast forward a few weeks and my... read more
Business response:
November 8, 2017 To Whom It May Concern: We are responding to this issue from Jeremy Smola Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Jeremy Smola to address their concerns. Sincerely, Consumer Advocate John F.
I am a retired RN,30+ years hospital experience.UHC employs a HUGE number of people who call customers unnecessarily and repeatedly-my husband and I get calls weekly.Some idiot thinks this makes them look like they care; I submit they waste their dollars there rather than just covering actual health costs.The calls are reminders to get scripts refilled(duh) or- get this-offers to assign a ‘personal’ nurse to check up regularly on perfectly healthy customers. You can tell them not to call;they persist.What a waste of $! Just ... read more
Business response:
October 17, 2017 To Whom It May Concern: We are responding to this issue from Jo ******** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Jo ******** to address their concerns. Sincerely, Consumer Advocate
I just wanna shout it out to UnitedHealthcare . Because of you I sit here another night without a medication that I need. It should never come to this. Someone with a medical diagnosis should never not have access to their medication. But sadly, this isn't the first time this has happened to me. And I can only imagine it is happening to others as well, others who have way worse medical conditions than me. I dropped my prescriptions off at the pharmacy yesterday, pretty routine. All are medications I've been getting filled fo... read more
Business response:
October 5, 2017 To Whom It May Concern: We are responding to this issue from Gwendolyn Vilade Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will be responding directly to the Gwendolyn Vilade to address their concerns. Sincerely, Consumer Advocate
UHC is the WORST insurance company in the WORLD Do not do business with them. If there are others out there that feel they have been SCAMMED - let's file a class action lawsuit.
Business response:
UnitedHealthcare values the privacy of our customers’ private health information. Based on the completed and compliant Health Information Portability and Accountability Act (HIPAA) form you provided to the Better Business Bureau, we are informing you that we have communicated with the member directly. We thank you for providing us with the opportunity to address your concerns.
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open tomorrow at 9:00 a.m.
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