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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
UHC refuses to pay a claim for a Mammogram reading. The Imaging company that read the results from the in-network provider is the only company within 60 miles of the hospital and is contracted with this hospital. UHC says that the Dr. that read the report is out of network so they won't pay for this. I had no control of who read the report. I did what I was supposed to do and went to an in-network provider. They told me to right an appeal letter and I did. They still denied, and told me to write a second appeal letter? What?... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************ *** *******. Sincerely, Jodi * Consumer Affairs Advocate
In April of 2016 I began having trouble filling my Oxycodone (Percocet) prescription. Even though I had a valid prescription from a pain specialist this was not enough. They told me they had a new policy only 45 days worth of prescription allowed in a 90 day period. So do I suffer for half of my life? I call repeatedly leave messages to the person assigned to me, no response. I eventually get a 10 day refil here and there. The Dr is called numerous times causing problems with their office. After missing script reimbursements... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to ***** ***** to address their concerns.
Since the merging of companies, I am required to obtain my biologic medications through Briova. I have had the worst experience with Briova. Every phone call which I have placed, 6 in the past 10 days has me on hold for 80% of the call, and last about 45min every time. I am waiting on the processing of medications that will help my physically debilitating medical problem and require a sense of urgency from Briova in processing my medications, however there is none. Briova has the worst and least knowledgeable customer servic... read more
Business response:
December 28, 2016 To Whom It May Concern: We are responding to your recent correspondence dated December 28, 2016, for ******** ******. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at ***********... read more
I would share my experience with their online price quote practice of UnitedHealth OptumRx mail order service. Before I switch my prescription to OptumRx mail order I quoted the price online and I got say $99, and my normal price from my retail pharmacy is about $90, so I thought it was not a big difference and switched my prescription to OptumRx mail order. A few days later when I got notice my mail-order is on the way and I checked with my benefit and the price they charged is $162. I called their customer service repres... read more
Business response:
December 28, 2016 To Whom It May Concern: We are responding to your recent correspondence dated December 20, 2016, regarding ****** ****** Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at ********... read more
This group hasn't filled a needed prescription for my husband for over a month. They continue to tell my husband they will expedite the prescription but it has been a month without medication. They have been in contact with the prescribing doctor but still refuse to send the medication. They may offer low prescriptions but it seems like a scam because they never actually send them to you. If the medication we needed with life-threatening my husband would have been dead.
Business response:
Dear Ms. ******, We received a review from BBB of Minnesota and North Dakota and would like to research this issue completely. Unfortunately, based on the information given, we are unable to research the issue without more details. Please provide us with member identification number and policy information via email to OCA@Optum.com. Once we receive this information, we will investigate your concern. Or, at your convenience, please contact me directly, so we may discuss your inquiry. Thank you. Regards, ______________________... read more
Insanely horrible customer service. My medication needs are not met. Medicine is late, accidentally canceled or never ordered in the timely manner promised. Every call with every representative leads to more unanswered questions, inaccurate information, incorrect information and at time blatant lies. In the end, medication is extremely important and OptumRx FAILS its customers. I also happen to pay quite a sum yearly for this sub par service.
Business response:
This message is to confirm receipt of Mr. ***** concerns. Thank you for bringing this matter to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will research and respond directly to Mr.*** with the results of our investigation. Should you have any questions or comments, please feel free to email us at OCA@optum.com.
Dealing with UHC and UHC Services for Cobra has been a complete nightmare. There is little communication the UHC Customer and the Pharmaceutical carriers - like CVS, which UHC deems a "3rd Party. There is an unverifiable "electronic communication" that occurs between "3rd Party" pharmaceutical services - like CVS is very poor. As I have discovered, this dismal communication has caused me to not receive or be denied prescriptions. This has occurred twice from no fault of my own. When this happens you have to call UHC and spen... read more
Business response:
Thank you for bringing these concerns to our attention and allowing us the opportunity to address the issue. We have responded directly to the reviewer and provided our contact information should any additional concerns arise.
Worst experience EVER. Customer Service is non-existent, they held my daughter's cancer medication hostage. Multiple phone calls, hours on the phone (mostly on hold), told multiple times that it was on its way, only to be told that there wasn't an order in the system. I'm now pursuing ways to not have to work through this pharmacy. Based on insurance, I'm forced to get medication from them that my 6 year old MUST have in order to recover from chemo. How can a company fail to send medically necessary medication over multiple ... read more
Business response:
This message is to confirm receipt of Ms. Wright’s concerns. Thank you for bringing this matter to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB regarding these concerns. However, we will research and respond directly to Ms. ****** with the results of our investigation. Should you have any questions or comments, please feel free to email us at *************.
The only reason I use this company is because United Healthcare/Oxford forces me to. Have placed orders twice, for an essential medication, with telephone representatives and they simply don't fill them, saying they have no record of the order. If I use my local pharmacy, which has never given me this sort of problem, I'm charged up to 5X the mail order price.
Business response:
December 8, 2016 To Whom It May Concern: We are responding to your recent correspondence dated December 6, 2016, regarding Ms. Lisa Mallon. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to email us at OCA@opt... read more
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open tomorrow at 9:00 a.m.
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