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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a policy holder, and so is my husband. We have had the same policies with Optum for two years. We have had the same service providers for two years. Yet every single month when I submit my claims, something goes wrong. I have spent more time on hold with customer service representatives than I have with my care provider. Sometimes it takes months and months to be reimbursed for a charge. I never know what is going to go wrong, and no one I speak to every has any sense of it either. It is frustrating and infuriating, and... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we have responded directly to Rebecca ******* to address her concerns.
This complaint has to do with AARP medicare complete United. In Nov. I contacted them to dis-enroll me from there plan I was going with straight Medicare who I contacted on Nov 3 2016 . Medicare asked if I wanted drug coverage I said no. They sent me my card. On Nov 12 2016 AARP sent me a letter that I was no longer in plan as of NOv 30 2016 from my plan so believed they did . When I went to my Dr on Jan 27 2017 they said I still had AArp I said no way. She saw Medicare card and supplement. When i went home I called them wen... read more
United Healthcare lied to me for over a year through eighteen customer service reps, all of whom strung me along with promises of "resolution and reimbursement will be issued in two weeks", etc., etc. I am now escalating this to an Independent External Review Board to finally receive my benefits. UHC are absolute masters at ripping off their clients. I will have the last laugh though, because I just purchased the business that used UHC and they are being replaced with a reputable insurance company immediately, so UHC not be ... read more
It has taken 6 weeks to get my medication shipped and it still has not shipped. I was told last week that I had no out of pocket expense and the medication would be at my Dr. office this Monday. I scheduled my appt for the next day at 4pm. On Monday morning, I received a call from Briova claiming there was an issue with my medication and they didn't have all of my allergies listed. I had given this information 3 times prior to 3 different people! I was also told that I had and estimated $690 out of pocket cost! This is all a... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Ms. Hall to address their concerns.
As part of my UHC health plan, I am required to use OptumRX for certain prescription medications due to cost of obtaining it outside of the "preferred" use of the mail order pharmacy. On January 26, 2017 I spoke to an OptumRX customer service representative who accepted payment of $75 for my prescription. I waited 8 days for the medication to arrive in the mail. When it did not arrive, I called OptumRX on February 3, 2017 to find out if there was a tracking number associated with the shipment, so I could see where the packag... read more
I have been trying to get them to pay my hospital and doctor bills (a little more than $500)for five months. I have surpassed my maximum out of pocket of $2000 but they will not do anything. I have talked to 6 or 7 people in the complaint division and they say they will look into it but they soon stop calling me or answering my messages to them. I have written letters to the president and CEO with no response. The state insurance board doesn't help and Medicare doesn't help. I am starting to get calls from collection agencie... read more
Business response:
February 01, 2017 Better Business Bureau of Minnesota and North Dakota Attention: Customer Service Department 220 S. River Ridge Cir. Burnsville, MN 55337 Fax: (651) ******** Re: BBB Customer Review Member: ******** ***** Plan Case Number: ******* To Whom It May Concern: We are in receipt of your inquiry dated; January 30, 2017 regarding your request for assistance from ******** ***** has been identified as a member of our Medicare Advantage Prescription Drug Plan (MAPD). This plan is regulated by the Centers for Medicare & ... read more
I dont understand how this company is even still in business. I filed an appeal for medication that my family physician wrote to me but the requirements for it get approved by optum is that must be written or in consultation with a mental health specialist. well my family physician is not a mental health specialist therefore optum is rejection to cover my prescription. My doctors office and me submit an urgent appeal for 24 hours and it has been well over that time frame and I have not gotten any response. I have been dealin... read more
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Devin ****** to address their concerns.
The UnitedHealthcare portion of UnitedHealth Group has once again proven to be untrustworthy and dishonest. I submitted a review almost 1 month ago due to 3 years of misinformation and dishonest business practices. I was contacted by the corporate office assuring me that all of my issues would be researched and I would receive a follow up call within 10 days. Like most things with UnitedHealthcare that turned out to be a false statement. Since my last review which never got posted for some reason, additional issues have popp... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042541. Sincerely, Jodi O Consumer Affairs Advocate
The worst pharmacy I have ever dealt with. Employees are rude over the phone and not helpful. It has taken over a month to fill a prescription, 3 weeks alone for them to realize we needed prior authorization from the insurance company. Not willing to help at all! Avoid this pharmacy!
Business response:
Thank you for bringing this concern to our attention. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to the BBB. However, we will be responding directly to Mr. Thompson to address their concerns.
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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