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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Run AWAY from any contracting with United whether you are a patient or a provider. They have scammed thousands of dollars from my business by not paying patient claims. They don't pay providers even minimum wage by the time they have resent claims multiple times, wasted hours on the phone trying to get claims paid. If you are a patient or provider who's claims are being denied report them to the Office of Insurance Commissioner for the state.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Jeremy J. Consumer Affairs Advocate
Terrible insurance! They never want to pay their members claims. Their in network changes regularly because phycians stop taking the coverage due to failure to pay claims. They tell you they'll pay when you call prior to a visit, but then reject the claim. They refuse to give you a benefits book, but tell you they will only cover what's in the benefits book. I work with several people who are stuck with tens of thousands of medical bills for typically covered procedures, because UMR refuses to pay. Run don't walk away from t... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Linda S. Consumer Affairs Advocate
After spending an HOUR on hold with OptumRX, I requested a callback. 5min. later I got a callback and was put on hold again. Finally I called United Health Care, the parent co. of OptumRX, and talked to a rep. that finally got a OptumRX rep on the line after a 30 min. wait. General Electric really needs to take a good look at UHC & OptumRX, to see how their long time employees/retirees are being treated. AARP must be getting a kickback from UHC/OptumRX for their endorsing these drug insurance program. I would not recommend U... read more
Business response:
September 10, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer... read more
I received an email from them today informing me that an order was being processed, for FIVE MEDS I DO NOT NEED! I recently ordered and received from them my needed refills, so this was a surprise! A few months ago, they sent Lantus, insulin that I have to pay for, although I already had several months. I did NOT request this! Since it will keep in the refrigerator, I kept it. When I called, they told me it was set up for automatic refills, and that this was no turned off. Their site has no easy way to remove unwanted meds f... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Patty E. Consumer Affairs Advocate
Optum Rx the worst mail order pharmacy I’ve used in 48 years. They did not get me my insulin pumps until I ran out and had to go to ER not having a way of enabling insulin since no pump. They told me twice in 10 days they were overnighting them. Never came. I was without insulin for first time in my life Due to having to live with no pump. They could have killed me. I know a man who they did not ship him his heart Med and he ended up in hospital ER. Never use this company. A few years ago we ended up with $600 charge in our ... read more
Business response:
September 10, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer... read more
Very dishonest company. If you need meds to survive, do not count on Optum Rx. They cannot be trusted. STAY AWAY!
Business response:
August 8, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Adv... read more
There is something severely wrong with this company. Every attempt to order medication requires a minimum of four calls that are routed to five different people, each one more incompetent than the last. An example from this month’s refill chronicles: -I call Tuesday to refill. They need prior authorization from my “insurance company” every time I call (hm, my insurance company IS Optum, since UHC owns them! How convenient. How transparent and not at all a conflict of interest! Yet even this process still takes a full day). I... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Paula E. Consumer Affairs Advocate
I have AARP Medicare Complete through United Health Care. One of the things covered is get prescription eye glasses every two years with a limit of $300. My eye doctor Dr. Harald V**** is on UHC In-Network Providers list. The eye clinic Complete Eye is on UHC In-Network Providers. When I had my annual check up my vision had changed a little and I had not updated my glasses in three years. So I told them my insurance had a $300 for glasses. Someone at the clinic called UHC to see, and they told them yes with a $300 limit. I g... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you.
9/2/2020 Update I received a call from UnitedHealth Group, who evidently took my recent review very seriously. I spoke with a really lovely woman who went over every detail of my prescriptions and orders and assured me that she would do everything humanly possible to ensure my medication would not run out again & that my orders would go more smoothly from here on out. She took it on herself to monitor my future orders, and I have her extension if I want to call back about anything. That impressed me because usually one has t... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Ally A. Consumer Affairs Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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