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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was outsourced to LHI for a VA exam on August 13,2020 conducted by NP Persida Petca. She completely lied and made false accusations in regards to my claim. I have a Cervical strain with Radiculopathy down my right arm that has gotten worst since my time in the military. "I have Radiculopathy down my right arm. NP Persida Petca said it was down my left arm" "In my medical records, I complained about have neck pain that's been bothering me for 4 months" -NP Persida Petca said "One complaint that's consider acute" Lies, Any c... read more
Business response:
November 23, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer ... read more
FILED A CLAIM NOVEMBER 2019 AND HAVE BEEN FIGHTING THEM TO PAY FOR OVER A YEAR. THEY CLAIM THEY NEED A EOB FROM THE PRIMARY CARRIER. I HAVE SUBMITTED IT BY MAIL, FAX AND EMAIL. THEY FINALLY STATE THEY HAVE RECEIVED IT ON OCT. 2020 BY SUPERVISOR MIGUEL. I WAITED THE TIME ALOTED AND THEY STILL CLAIM THEY DID NOT GET IT EVEN THOUGH MIGUEL SAID THEY DID . AFTER THEY DO RESEARCH THEY CLAIM, YES WE DID GET THE EOB AND WILL SEND IT BACK THROUGH FOR PROCESSING. IN 2 WEEKS I WILL RECEIVE ANOTHER DENIAL SAYING THEY NEED AN EOB. I CALL... read more
They are absolutely awful to work with in getting any issue resolved in a timely manner. I have had to call everyday for a week to get them to send a letter to my secondary insurance stating they're no longer covering me as of 10/31 and all I get is the run around. They keep saying how sorry they are for my frustration getting my issue resolved but nobody ever wants to do anything about it. They are all talk and no action.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************. Sincerely, Nichole L. Consumer Affairs Advocate
I would give United Healthcare a negative 10 if I could. They have not paid for a claim for a routine test I had 1 1/2 years ago and have given both me and the diagnostic center the run around for months and months. I am going to file a formal complaint. It borders on criminality what this company does. Every one of my doctors as well as my diagnostic center have all said that this is typical behavior for United Healthcare and they hate dealing with them.
Business response:
UnitedHealthcare values the privacy of our customers’ private health information. Based on the completed and compliant Health Information Portability and Accountability Act (HIPAA) form you provided to the Better Business Bureau, we are informing you that we have positively resolved this issue and communicated with the member directly. We thank you for providing us with the opportunity to address your concerns.
Gave a one because I couldn't leave a zero This insurance is the worst insurance ever ?? you pay so much money out of pocket , and if you don't have the money you suffer and don't get the needed surgery I had one customer service representative tell me well you chose us we didn't choose you, how unprofessional my husband's employer should have never switched to them absolutely horrible
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 715-841-7396.
optumRX is horrible in both customer service and the time it takes to get medications. over the past 6 years, I have had them and then been switched to another company, and sadly my current insurance forces me to use OptumRx again. Every order is a nightmare. They will not allow me to fill at my local pharmacy, where I have zero problems. I got a letter stating I needed to set up home delivery and 90 day prescriptions Called my doctor, they sent prescription. I tried to order and then get told my insurance will not allow 90 ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Noma W. Consumer Affairs Advocate
United Healthcare forced me to go through Optum Rx. It has been a horrible experience. They charge more than Costco. Probably United Healthcare gets kickbacks with this arrangement. It took forever to set up pharmacy delivery. Set up automatic delivery. They have messed up 2 of the 3 deliveries. The last delivery, they forgot to send out the prescription. Set a delivery date 2 months later than was suppose to be, They should not be allowed to be in healthcare business. Ron T.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Liz C. Consumer Affairs Advocate
I think this company is a scam and a waste of money. I signed up for healthcare through my employer after several years of not having coverage and I totally regret it. I would be better off to have paid all my medical expenses out of pocket. The coverage is all but useless, you still pay out of pocket for everything and the “estimates” from doctors and surgical centers is always much less than what you will pay in the end. So you can just expect a second large bill after anything you use your insurance for, I don’t recall ha... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext. 3042531. Sincerely, Pattie N. Consumer Affairs Advocate
This is the absolute worse insurance I ever had. My employer changed over from Blue Cross. And these guys is worse than bad. Just as well gave NO INSURANCE AT ALL.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Noma W. Consumer Affairs Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open on Monday at 9:00 a.m.
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