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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, Uniprise, Specialized Care Services and Ingenix. Through its family of businesses, UnitedHealth Group serves more than 55 million individuals nationwide. UnitedHealth Group provides a diverse and comprehensive array of services designed to advanc... read more
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a RN and have had the WORST experience trying to help a patient with a prior authorizations that a patient NEEDS. I was hung up on twice, instructed to give codes that I have never had to use, and then transferred to the pharmacy which had nothing to do with the PA nor could assist me. I feel bad for patients that have to use this company and have told patients not to use them
My employer requires us to have an account with Optum Bank to receive HSA benefits. Optum Bank would not reveal terms of service before I signed up. I had to agree to terms that were only available after I agreed to them. For example, they would not tell me what interest rate they paid on deposits or what fees would be. That is some really shady business practices. If my employer didn't require it, I would not do business with Optum Bank. Why would you ever open an account at a bank that won't tell you what the interest rate... read more
Business response:
To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Advocate
Avoid Optum Rx at all costs. The customer service is terrible, they screw up insurance, promise refunds and then don't deliver.
Business response:
To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Advocate
Someone in back office enrolled me in medical, dental and vision when I only asked for dental. UMR debited my account for an unauthorized amount causing a huge inconvenience. Taleah, Jaun and Pam assisted in getting the refund but all of them lied throughout the whole process and it was a disaster trying to get my money back. I didn’t get the full amount back even though Pam confirmed the amount when I asked her. I don’t appreciate being lied to when your company inconvenienced me and representatives are horrible at followin... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Linda S. Consumer Affairs Advocate
Never in my 20+ years as a physical therapist have I ever seen such unethical behavior as I’ve seen from this joke of an insurance company. Constantly demanding treatment notes, then saying they’ve never received them after we have submitted them 4-5 times. Keeping providers on hold for 60+ minutes every time we call. Delaying payments by months and months. Depriving patients of necessary visits with no just cause. THEY ARE REPULSIVE and it’s sickening that so many companies still use them as the provider for their employees... read more
Business response:
To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Advocate
This company is awful. Bad service, Representative speaks a version of English that's nearly indecipherable. Never sent my id card or my policy. Never told me about late enrollment penalty on HMO policy even though I can find meds cheaper on my own and have no intention of using their drug coverage. If I could give them a zero star, I would.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you.
I had problem with a claim and my customer service person, Emoni was fantastic! We are both from North Carolina. I had a procedure done and it showed I owed quite a lot of money for it. I Emoni found there had been a problem with one of the codes. She actually called the place that had billed me (with me on the phone), and explained that the claim was late in being processed and that I should not have to pay anything, She saved the day for me and is an absolute delight to speak with. :) Linda *****
Business response:
Thank you for the positive feedback; it is most appreciated. I have passed this feedback to Emoni's supervisor. We appreciate your business and for taking the time to share your positive experience!
Avoid OptumRX all all costs. They are horrible. I need daily prescriptions for a transplant and they can never deliver on time . I go days without my prescriptions and sometimes have to go to another pharmacy and pay out of pocket costs after begging the pharmacist to give me a week to ten days supply because Optum hasn't delivered my medications. When I call I get a different reason each time why my medicine is not delivered and usually I am on hold ore being transferred around over an hour each time.
Business response:
To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer Advocate
I have Medicare Advantage with OTC benefits Which are not activated even after calling 15 times
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you.
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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