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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, Uniprise, Specialized Care Services and Ingenix. Through its family of businesses, UnitedHealth Group serves more than 55 million individuals nationwide. UnitedHealth Group provides a diverse and comprehensive array of services designed to advanc... read more
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have UHC ChoicePlus plan through employer and prescription plan with Optum RX. Optum Rx requires us to use their preferred pharmacy Avella since April 2020. Optum Rx used to cover all my medications with low copayment with other speciality pharmacy. My experience with Avella Optum Rx has been negative so far. It took about 9 days to fill up time sensitive prescription medication. The customer service is very poor. The wait time is more than 30 to 40 minutes and sometimes calls get directed to survey instead of live agent. ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Kelly T. Consumer Affairs Advocate
This company is a sham. They barely covered anything I was paying $150/month plus some weird $20 service I have no idea what it actually provided, and then when I finally was able to cancel everything due to getting other coverage, they charged me for the $20 service the next day. Apparently when I called telling them I wanted to cancel they decided to set my account to cancel in FEBRUARY. I said I do not want it cancelled in February, I want it cancelled yesterday. The person on the line said they would set it to cancel Jan... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. Additionally, we have emailed the complainant directly asking for more information as we are unable to identify him as a member.
I have used OptumRX for my mail order prescriptions for almost two years now. At the begining, I didn't seem to have any issues. The last three times that I have needed my supplies, they have not only failed to follow up or follow through, but they don't seem to take any sort of responsibility. I appreciate them being available 24/7, but I seem to always get someone off shore. I don't mind the customer service portion, but it seems as though they never have full access or ability to actually solve the issues. I ended up bein... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Ally A. Consumer Affairs Advocate
I filed a complaint as well since I was told false information when signing up for medical insurance with United Health One/Golden Rule (# 15068840). I requested and was told I was getting short term health insurance rather than the supplemental insurance I apparently have. There are next to no providers in network due to this error. I was told today that to change my policy, I have to cancel my current policy and then wait 60 days to reapply. That is absurd. That would leave me without insurance during that time. Also, my c... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Linda S. Consumer Affairs Advocate
8+ months later, after claims were settled, this provider decided to alter a negotiated rate which resulted in more being owed. Shady practice. Feels like they're trying to just grab more money wherever they can.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext. 3042504. Sincerely, Cindy H. Consumer Affairs Advocate
United Health Group as a whole isn’t too terrible, other than high plan cost vs low benefits. However that’s common with US insurance these days. However, their mail in pharmacy OptumRX is the absolute worst. If I could give them negative stars I would. My plan with UHC tries to incentivize getting my families prescriptions through OptumRX by only allowing a 30 day supply at a higher price at a regular pharmacy while being able to get a cheaper, 90 day supply through the mail in service. Well, I have tried to place an order ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Ally A. Consumer Affairs Advocate
OptumRx is absolutely awful. As similar reviews have stated I was also told by insurance company that I could no longer fill my prescription as of 1/1/2021 at my local pharmacy but had to go through OptumRx for mail delivery. It has been a nightmare spending countless hours on the phone trying to get my issue resolved. In short - I requested 1 prescription and they were having issues processing it (1x in Oct and again in Dec). I told them I would just fill it myself since I was still able to through the end of December and n... read more
Business response:
December 30, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer ... read more
A little over a month ago I was told I cannot refill my prescription at CVS or any pharmacy anymore, and that it had to be done by mail. I had my doctor send the prescription to OptumRX where it was REQUIRED to be filled, Optum says they sent out the prescription 12/16 to USPS and that it would arrive 12/19. By 12/21 when it hadn’t arrived and I had no run out of the medication, I called Optum and they said USPS had it. I called USPS and they said they didn’t have it. So I called Optum back and they said it would arrive by t... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042529. Sincerely, Sheila B. Consumer Affairs Advocate
This company is horrible. I have never ever had so many issues with claims, with any company. I have to keep a spreadsheet of all of my claims. I have a condition that requires me to see a doctor at least once a week, so this is a lot of claims to keep track of. About 80% of them are processed incorrectly to the favor of United Health. I have to continuously call to get claims reprocessed. They currently owe me over a thousand dollars for claims that either were processed incorrectly and were not reimbursed properly, or for ... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Charity Consumer Affairs Advocate NOTICE: This communication may contain P... read more
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open on Monday at 9:00 a.m.
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