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UnitedHealth Group
- Insurance
- Minnetonka, MN
About this business
UnitedHealth Group is a diversified health and well-being company dedicated to making health care work better. Headquartered in Minneapolis, UnitedHealth Group offers a broad spectrum of products and services through six operating businesses: UnitedHealthcare, Ovations, AmeriChoice, Uniprise, Specialized Care Services and Ingenix. Through its family of businesses, UnitedHealth Group serves more than 55 million individuals nationwide. UnitedHealth Group provides a diverse and comprehensive array of services designed to advanc... read more
Location details
9900 Bren Rd E, Ste 300W, Minnetonka, MN, 55343, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They aren't deliving any of my medications properly and call me exclusively when I'm at work to duck me. Without these medications I may very well end up dead or hospitalized, and they've had almost 2 months to sort this out. The insurance company attached isn't covering half the stuff I need, and is pulling garbage like not covering the syringes for an injectable medication. I have nothing but hate for this company and the world would be better off if they shut down. Avoid them at all costs.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Ally Consumer Affairs Advocate NOTICE: This communication may contain PERS... read more
I used to love this company. I only used it for regular visits and such. Now when I need them for an actual procedure, they fail me. I have been dealing with a closed lock TMJ for months now. My jaw opens less than an inch. Can barely eat. Even have to turn my toothbrush sideways to get it in my mouth. I am in constant pain. My oral surgeon has been trying to deal with the third party company that UHC sublets the MRI pre-Auths to for months to get approval. They keep denying it. Saying I don’t meet the criteria. I’m progress... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042529. Sincerely, Sheila B. Consumer Affairs Advocate
UnitedHealthCare is a disgrace and a joke in every sense. Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwi... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656, extension XXXXX. Sincerely, Bobbi H.
Shady company. Told me if I sign up there would be a ton of providers for me to chose as a doctor. Once I signed up there were NO providers available and I was told to pay to go out of network. Classic bait and switch
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you.
Been trying to pre-pay my AARP RX plan for over a month now but their call center can't get anything right. I've already spent hours on the phone with them and filed multiple complaints online. Each complaint gets me a message saying they will respond within 30 days. Other than that, I haven't received a response and I've been unable to pre-pay for my insurance. You would think they would want my money. Too late to change for this year but this is my last year dealing with this horrible service.
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly regarding this concern. We will be responding directly to the enrollee. Thank you.
Garbage. Absolute nightmare. Our broker did not give us the correct plan information when selecting, she did not do the paperwork on her end to make sure our insurance was set up on the day our plans started, and the UHC motion app is not only cumbersome and difficult to use, but it also wiped all of my health history from my fitness tracker. I'd give them a zero. In terms of coverage, they claimed my root canal was elective despite the fact that I couldn't eat for three days leading up to it because my tooth was cracked and... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely,
My Mental health doctor has been trying to be added for 6 months, the other doctor in the office has already been listed and both applications were sent at the same time.. This company has been called daily to try and get this done as both doctors are treating PTSD patients from the VA. ** ******* **** ** *** ****** **** ******* ****p. My name is Nancy M***** and I am a VA patient with PTSD, Anxiety, and Depression. I just was told I am about to lose my Doctor. Boo to the company for making promises to Vets, i.e. VA, and not... read more
Business response:
December 9, 2020 To Whom It May Concern: Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227. Sincerely, Consumer A... read more
Wish I could give them negative stars. My mother passed away Dec 2019. We notified them immediately. They had her checking account number and proceeded to bill her for 2 additional months. Its now Dec 2020, still only a partial refund (even though they admit they owe more in writing) and I have brought the state insurance commissioner into the discussion as well. Their employees simply don't care, lie and stall. I have been told to be patient more times than I can count. Why should I be patient? They in essence stole money f... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656. Sincerely, Linda S. Consumer Affairs Advocate
If I could give a half a star I would. I am currently going through an issue. I was quoted $300 out of pocket cost on a sleep study because my deductible hadn't been met yet. I then went ahead with the sleep study and it came back and it has now TRIPLED in price for a total of $988.65. I had them pull the conversation I had where I was quoted $300 for a price it has now been a week since the request and I was told I would have a follow up the third day. I then found out back in May for my TMJD this company was sent a quote f... read more
Business response:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-842-2656 ext 3042514 Sincerely, Tanya F. Consumer Affairs Advocate
Frequently asked questions about UnitedHealth Group
How is UnitedHealth Group rated?
UnitedHealth Group has a 1 star rating with 278 reviews.
When is UnitedHealth Group open?
UnitedHealth Group is closed now. It will open at 9:00 a.m.
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