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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They use bait and switch tactics advertising low pricing on maintenance services, only to tell you after they show up and perform work that that price is only for them to come out to take a look, NOT the actual work itself. Also, the prices they charge are absolutely outrageous. At least double what any reputable company charges. Stay away.
Business response:
********, thank you for sharing this feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. We appreciate the opportunity to earn your business. Our ***************** Manager, ******, is available on ************if you would like to discuss your experience further.
In May of 2022 my 10 year old air conditioning unit that was originally purchased from ****** services stopped working. I decided to use ****** to install a brand new unit as well as adding an air purifier and new furnace and revising the ductwork for optimal efficiencies. The overall cost was $13K. The unit was installed on Saturday and by the following Monday the brand new unit had stopped working and was completely frozen. I called first thing Tuesday morning asking for a technician to come out and they scheduled me later... read more
Business response:
We truly apologize for any inconvenience the change or delay to your appointment may have caused, ***. ****** Services takes this situation very seriously and would appreciate the opportunity to speak with you and gather more information. Our ***************** Manager, ****, is available on ************for further discussion and assistance.
I was speaking with my elderly Aunt who lives in ********* ** and she said her sewer had backed up. She was calling ************************ and Plumbing who service the **************. The next day I asked if she got her sewer unclogged and she told me she was told she needed $7500 of new pipes under the house. I told her I would drive there from ********** ** and bring my sewer machine. I own several rental properties and use this machine often. I ran the machine and did not hit a clog. I felt I had ran the cable all the w... read more
Business response:
Thank you for sharing this feedback, ****. We're proud to have certified and background-checked technicians serving our customers. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager an opportunity to discuss your aunt's experience further by texting ** her full name, address and phone number to ************ so we may contact her.
In September of 2021 we had Total Comfort ARS/Rescue Rooter install a new oil-fed boiler furnace in our home. About a year later TC came back to fix a continual water leak. This was under a warranty for the device. This is good, but inconvenient nonetheless. Two days before Christmas of 2022, the middle of winter, a HydroStat control unit failed and Total Comfort ARS/Rescue Rooter could not obtain a replacement controller for 33 days. In the meantime, the water froze in the piping and caused much water to pool around the fur... read more
Business response:
******, thank you for sharing this feedback and allowing us the opportunity to improve our services. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. We encourage you to text ** your full name and address to ************ and allow our Management Team an opportunity to review your service history and contact you for further discussion.
If I could leave no stores I would this company I brought my air conditioner from 5 years ago and from 5 years every time they come out for my maintenance they find something wrong the last time they were here they put the wrong part on it because he didn't have the part in his truck then they try to tell me that they smelled mold in my home and wanted me to buy air purifier number one he never told me that this air purifier that's **** would need a $500 light bulb every year or two I got a second opinion from a very good co... read more
Business response:
Thank you for sharing your experience, *******. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager, *****, on************ an opportunity to discuss your experience further.
Buyer BEWARE Of this company. Never in my life have I seen a company that treats paying customers like this one.I purchased 14 ton seer a/c unit from them which was never correctly installed. They have sent out technicians who cannot figure out how to resolve the issue several. technicians who have confirmed a fault because my house was up to 5 degrees warmer than thermostat reads, house only cools off when below 74 and below.I spent 10k on a system that does not work! A system I was advised is supposed to be energy efficien... read more
Business response:
******, thank you for sharing this feedback and allowing us the opportunity to improve our services. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. We encourage you to text ** your full name and address to ************ and allow our ***************** Manager, ********, to contact you for further discussion and assistance.
I had an appointment for 5/15/2023 between 10 AM and 2 PM. Not here yet at 6 PM, I called them it will be tomorrow. I took a day off to have my A/C repaired, now I have to take a second day so they can fix it. This company is crappy, oh the name of the ********, ** and the manager I was speaking with is ******. Maybe tomorrow they will show up, she said first call ****, I will not hold my breath. I suggest you find another company.
Business response:
*****, we truly apologize for any inconvenience the appointment change or delay may have caused you. ARS / Rescue Rooter ******** understands how frustrating this can be and we strive to be respectful of your time. We encourage you to text ** your full name and address to ************ and allow our ***************** Manager, *****, to contact you for further discussion and allow ** an opportunity to improve on our scheduling processes.
My AC unit still on the warranty for parts. Technician who repaired this unit did - Heat Pump Capacitor Replacement - Contactor Replacement The time for this labor was less then 1 hour.Why ARS charged me for $470????How is possible that labor cost to replace 2 small parts in AC unit $470/h???
Business response:
We're sorry to hear that your expectations have not been met, ******. We acknowledge that as a premium service provider we will not always be the cheapest price point. Our pricing is determined by the exceptional service we provide, along with marketplace trends and our unmatched service guarantees. We encourage you to text ** your full name and address to ************ and allow our ***************** Manager reach out to address any questions or concerns you may have, and we appreciate your business.
Requested service to charge a mini split system with refrigerant and a system tune up for the main house system. Tech showed up without all of the equipment needed to perform work requested. Furthermore in checking the main system, he bled off much of the refrigerant without the ability to replace it. Trust me, go with another vendor. So I end the day in a worse condition than before the tech arrived. These people have no idea what they are doing.
Business response:
Thank you for sharing your experience, *******. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager, ****, on ************ an opportunity to discuss your experience further.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,246 reviews.
When is Unique Services open?
Unique Services is closed now. It will open tomorrow at 9:00 a.m.
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