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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The charge for warranty items is outrageous. They recently charged me $******* to replace a fan motor that was under warranty. I had no options because if I didn't pay they wouldn't give us the motor. I had no problems with the technicians and they have no control over the prices but they were there from 10:30 a.m to 12:15 so rough calculations they were charging us ***** per minute. I tried to talk to them about it but they ignore my calls and emails. We are on a fixed income and ******* was a hardship for us and we have to... read more
Business response:
Thank you, ****, for sharing your experience. We're sorry to hear your expectations weren't met. As a premier service provider, our pricing is a flat rate system including parts, labor, warranties and any permits or inspections needed for completion and we acknowledge it's not the lowest price in the industry. If you would like to discuss your experience further with our ***************** Manager, please text us your full name and address (including zip code) to ************ so we may contact you. You're a valued customer an... read more
The workmanship of the techs was outstanding. They were courteous and explained what they did and what we needed to know about our new furnace and its new controls. We highly recommend them and the company for purchase and installation of a furnace.
Business response:
Sandra, we're pleased to hear you had such a great experience with us! You're a valued customer and we appreciate your business. Please don't hesitate to call us for any future service needs.
Ive been a loyal customer and subscriber to their monthly program for almost two decades. We really needed them to come out this week and help troubleshoot and fix a sewer problem but they canceled three times. Terrible customer service.
Business response:
Thank you for sharing your experience, **. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Please allow our ***************** Manager an opportunity to discuss your experience further by texting us your full name and address to ************ at your convenience.
Scammers. They replaced my AC system when nothing was wrong with it. I called only for a tune up.. Nothing was wrong with my system. The tech told me I had mold around my vents which I later found out was dust, he showed me pics of high flames coming out of a burner like the one on a gas stove, it was in the middle of two pipes,wires hanging, exposed pipes, ducts hanging, etc. The tech told me the burner was suppose to be enclosed in those pipes and not exposed. He said my house was going to burn down because of it, my unit ... read more
Business response:
*****, thank you for sharing this feedback. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. We're proud to have certified and background-checked technicians serving our customers. If you would like to discuss your experience further, please text us your full name and address to ************* and our ***************** Team will contact you.
Reading over all of your complaints regarding this company right time? I agree with everything you say 100% . I wish I would've Read this before. I purchased 2 very expensive air conditioner units cost me.22,989.00 I haven't had the opportunity to see if the unit worked properly yet. I'll let you know about that Soon. But the customer service in the installment was terrible today April 21st. I had to take Right time to court because of their unprofessional. And they're on proper installment they settled out of court but I st... read more
Business response:
Thank you for sharing your experience, Lakeycha. We strive to provide exceptional service on every visit and want to apologize for not meeting your expectations. Customer satisfaction is our top priority, but if you've already gone through the process described, we won't be able to assist you any further at this point.
Having them install my new a/c unit has been a nightmare of an experience. The unit is less than a year old and I have had to call them at least 5 times for issues with unit. From the a/c not cooling to the unit coming on YOU NAME IT. Yesterday I arrived home to my downstairs ceiling actively leaking in 3 places! Theres water damage on my ceiling, my floors are soaked, my computer area wet. Had to call a plumber at 11pm to come out and they located the problem! The a/c of course. The thing had a pool of water underneath so m... read more
Business response:
******, thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further and offer assistance. We encourage you to text us your full name and address (and which of our 2 local locations assisted you) to ************ so our ***************** Manager may contact you.
Reliable, great customer service. The techs are always nice and on time.
Business response:
Thank you for the good review and sharing your feedback, ******. As a premier service provider, we strive to provide exceptional service and are continuously improving our processes. We appreciate your business.
Great customer service ! Great Prices! and thanks to the technician ********************************* I felt like I was in good hands with the knowledge and work he applied . I highly recommend this company for honest work and more bang for your buck. Thank you so much ******** !
Business response:
***, thank you for sharing this great experience with ********! We're proud to have outstanding representatives on team, and always happy to hear how they're providing exceptional service. We appreciate your business!
Biggest conniving ripoff in the industry! $351 to simply replace the $20 anode rod in the hot water tank???? Tech must've mistaken me for a clueless customer. There is sufficient clearance to remove the rod (1-1/16 socket) without removing the tank. A 20 minute task at most. Disgusting con. Nice try, Roj!
Business response:
Thank you for sharing this feedback. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. We appreciate the opportunity to earn your business. Our Management Team is available on ************ if you would like to discuss your experience further.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open tomorrow at 9:00 a.m.
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