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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I PURCHASED IN JANUARY 2023 , HOT WATER HEATER, AIR CONDITIONING AND A FURNANCE. WHIILE INSTALLING THE NEW FURNANCE ARS through away my,newly purchased Air Scrubber and tried to sell,me another one while doing a furnance inspection. I CALLED NUMEROUS TIMES about this problem AND RECEIVED NO RESULts, also the FURNANCE makes a banging noise when in OPERATION. THE HOTWATER HEATER FELLED INSPECTION TWICE AND ARS HAS YET TO PASS INSPECTION OR SEND SOMEONE OUT TO CORRECT THE PROBLEM .
Business response:
******, thank you for sharing this feedback and allowing us the opportunity to improve our services. We strive to ensure our customers are happy with both the work performed and the services provided on every visit and apologize for any inconvenience caused by this experience. We encourage you to text us your full name, address and the location that assisted you so our ***************** Manager may contact you for further discussion and assistance.
Great service by my technician. He answered my questions and did a thorough check of my system. He arrived on time and was very polite and respectful of my home. Will continue to use this company as I’ve had very good service.
Business response:
Thank you, Diana, for this incredible review! We're happy to hear we arrived on time and delivered such exceptional service. Customer service is our number one goal and we appreciate your business!
****** charged me $450 per pound for refrigerant for replacement for my system (two pounds for a total of $900) while two other companies that I have checked on pricing with only charge $50 per pound and would have only cost $100! I was also told that most likely I had a very slow freon leak that was no rush to find.....and then the $900 of refrigerant was gone in three weeks! They have now lost a long time customer due to this excessive pricing and poor assessment of the issue.
Business response:
*****, thank you for sharing this feedback and allowing us the opportunity to improve our services. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. Our ***************** Manager, ****, is available on ************for further discussion and assistance at your convenience.
Found Integrity levels high with installers of my new AC units and air handlers units. Concern: related to a separate possible job dealing with moving stoves power breaker from top attic to outside breaker panel. City inspector save me $500 explained the stove power breaker was already in my outside breaker panel.
Business response:
Betzaida, thank you for this fantastic review! We work hard to deliver exceptional service on every visit and appreciate your business. Please don't hesitate to recommend us to friends and family.
***** was my technician that came to fix my plumbing issue of a clogged main sewer line. He is an asset to your company. He showed up ontime, was professional and polite. **** is stuff and went to work to get me happy and he was finished in no time at all. He explained everything to my satisfaction. He emailed me my copy of the paid bill. Very happy I called ARS Rescue Rooter. IF NEEDED will use them again and ask for *****.
Business response:
*****, thank you for leaving this awesome review! We're committed to providing the absolute best in service, and happy to hear ***** was able to take care of you. Having great technicians on our team is something we're very proud of. Thank you for choosing **!
Performed a great job! Thank very much. Highly recommend for AC replacement and maintenance.
Business response:
Thank you for the good review and sharing your feedback, Shimelis. As a premier service provider, we strive to provide exceptional service and are continuously improving our processes. We appreciate your business.
This is a long story; I am still figuring out where to begin. Terrible technicians and customer service. We have had issues with being charged even though the part is covered under warranty. We called the manufacturer. ARS put a discount on the paperwork for the part. IT IS COVERED UNDER WARRANTY. What is the issue here? The technician who came to my home today lied to me and said that we denied the morning service timeframe. I have three small children; I would not have rejected them coming in the morning when we have been ... read more
Business response:
*****, thank you for sharing your experience with us. We hold all of our employees to high standards and expect them to demonstrate integrity, responsibility and professionalism at all times. Please allow us to look into this situation further by texting us your full name and address (including zip code) to ************ so our ***************** Manager can contact you for further discussion.
The charge for warranty items is outrageous. They recently charged me $******* to replace a fan motor that was under warranty. I had no options because if I didn't pay they wouldn't give us the motor. I had no problems with the technicians and they have no control over the prices but they were there from 10:30 a.m to 12:15 so rough calculations they were charging us ***** per minute. I tried to talk to them about it but they ignore my calls and emails. We are on a fixed income and ******* was a hardship for us and we have to... read more
Business response:
Thank you, ****, for sharing your experience. We're sorry to hear your expectations weren't met. As a premier service provider, our pricing is a flat rate system including parts, labor, warranties and any permits or inspections needed for completion and we acknowledge it's not the lowest price in the industry. If you would like to discuss your experience further with our ***************** Manager, please text us your full name and address (including zip code) to ************ so we may contact you. You're a valued customer an... read more
The workmanship of the techs was outstanding. They were courteous and explained what they did and what we needed to know about our new furnace and its new controls. We highly recommend them and the company for purchase and installation of a furnace.
Business response:
Sandra, we're pleased to hear you had such a great experience with us! You're a valued customer and we appreciate your business. Please don't hesitate to call us for any future service needs.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,246 reviews.
When is Unique Services open?
Unique Services is closed now. It will open tomorrow at 9:00 a.m.
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