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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I have had an ulta account with ********************** for many years. I am suddenly blocked from making online orders, and without notice. I have tried speaking to numerous people at Ulta and no one will help **** received the following email: After further review, we discovered that we received a charge dispute under your name and billing informationDue to this, we will no longer be able to accept your online order request(s) on Ulta.com. We welcome you to visit your local Ulta Beauty store to shop, where our trained assoc... read more
Business response:
Hi ****, we appreciate you for reaching out to us. We truly apologize for any frustration this may have caused, and that this was not promptly communicated with you. Due to the chargeback on a previous order, you will unfortunately be unable to place online orders. As these decisions are determined by a different team, this decision still stands at this time. You are welcome to shop in store with us at Ulta Beauty.
I searched for a shop that does cluster eyelashes and came across Ulta Beauty. I choose clusters verses the strip because they last longer, at least the ones Ive always gotten from other place. Until, I went to Ulta. They lasted less than 24 hours. Im glad I waited until the day of my event. The stylist who did my lashes, was friendly, but did not seem to know what she was doing. She kept dropping the lashes and she was extremely slow. When she was finally done, it was at my 30 minute window. The lash applicant was thin and ... read more
Business response:
Hi *****! We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit. We truly value your feedback, and we see that our store team was able to reach out to you to discuss this service. If you have any concerns after speaking with our team, feel free to reach out to our ***** Services team or the store directly. We're happy to help. ??
The employees at the stores in ***** ** are completely & needlessly rude. They do not make you feel welcome to be ****** ****** are never kind when I go to the store. It doesn't feel worth it to spend so much money in a store where I don't feel treated with any sense of decency. They need better customer service because the girls at Sephora in Khols have never made me feel like that but it's a reoccurring theme at the Ulta. Several of my friends don't even go in there anymore because of the same complaint, terrible employees... read more
Business response:
Hi ********! We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We'd like to connect with you further on this. Please send us an email at ********************************** or visit our Contact Us page on ulta.com to select your preferred contact channel. Please let our ***** Services team know that you are reaching out in follow-up to your BBB review and please share your screen name that was used in this review so they can best assist you. Thank ... read more
The Ulta.com **************** is an absolute joke. I reached out due to a package that showed delivered but was not. I was first told to wait two additional days and it would show up. I called back after another two days and was told they would start an inquiry into what may have happened. This was a birthday gift for a friend. I was told that I would receive an update in a few days. After almost a week, I called back and was disconnected five separate times. I was told that they were "looking into it" and that someone would... read more
Business response:
Hi *****, we sincerely apologize for any confusion or inconvenience this situation has caused you. Due to the value and contents of your order, our teams have to look into the proof of delivery before a reshipment or a refund can be offered. We have re-escalated this issue to our fulfillment teams for further review and assistance. Once we have more information for you, we will reach out to you directly via email with any next steps.
ULTA CHANGE YOUR ONLINE POINT REWARD SYSTEM!!!!!I have been saving hundreds of dollars worth of points to buy one product which is a Dyson airwrap valued at $600. My local store hasnt had any dyson airwraps in months because of stock issues. So buying in store wasnt an option for a long time. Did you know any online points use is limited to ***** which is about $250. I had well over ***** points I couldnt use for an online purchase which was extremely frustrating. After spending years of my hard earned money on ulta this was... read more
Business response:
Hi *******! So happy to have you as a part of our Ulta Beauty family. For the privacy and security of our guests, our online system has a limit that only **** points can be redeemed online per transaction. Since this is a system limitation, we cannot override it for any reason, we sincerely apologize for any frustration.
dear ulta beauty, can you stop using lasership. **** and ***** is much better.
Business response:
Hi *******! We apologize for any frustration as we are unable to choose which shipping company handles an ulta.com order or pre-determine the carrier. The carrier used will be determined by shipping address, warehouse location, and on how busy our carriers are. Since we have more than one warehouse, sometimes items come from multiple warehouses, or if two orders are placed they can come from different warehouses as well. Thank you for your understanding!
My daughter ******* quit her job at Ulta today because of harassment by *************************. ******* has tried to have meetings with management to address her concerns of unfair and biased treatment. ******* has spoken to *******************, *************************, and *************************** and yet the harassment and hostility persist. ************************* villainize ******* and yet allow other staff to get away with similar behaviors. The dress code is ambiguous and only applies to ******* and no other ... read more
Business response:
Hi *******, thank you for sharing this. We strive to create a safe and welcoming environment for our guests and our associates, and were sorry to hear this was not your daughters experience. We take these matters seriously and we are looking into this with our internal teams.
I've been trying to make a purchase online for the first time and they emailed me saying that due to factors I'm blocked from purchasing online forever. I'm livid! I miss the sale happening last weekend and when I kept calling they told me the case was done. They emailed me saying it was not for personal use and error keep saying my payment it's incorrect which is not. All the emails I got and phone calls said my account is suspicious and if I want to do purchases I have to go in person because my account will remain blocked... read more
Business response:
Hi Ineida, we're sorry to hear you were disappointed by your recent communications with our Guest Services team. We understand how this could be frustrating. As we researched your account, multiple identities and payment methods for the orders placed with your account were found.Please know that we only promote purchases for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. AtUltaBeauty, we are committed to providing you with an outstanding experience ... read more
Online customer service is a joke. First I was told to wait three days, then eight days, now I’m told that I have to give them four extra days because there was a holiday. I paid for premium shipping so my order would get here within a certain time frame. They have already refunded that, but refuse to do anything more until they contact me — yes, I was told don’t call us, we will call you. Never will I ever order from Ulta online again.
Business response:
We can see how not receiving your order at a certain time frame be frustrating. A member of our email team will follow up with you shortly. We apologize for any inconvenience this has caused you. Have a great rest of the day.?
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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