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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I purchased two shape tape concealers at the ******** ** location Purchase made on 7/25/2023 at 3:57pm Trans **** Store **** Reg 5 CASHIER **** **** was an in store purchase and the Cashier/ sales associate **** was utterly rude and mean. She was uneducated your merchandise being sold to paying customers. It was like pulling teeth asking questions and receiving a response from this ignorant poorly trained employee. I then asked **** to speak with the store manager(overweight woman) in hopes of receiving an answer to my beaut... read more
Business response:
Hi there! We're very sorry to hear that you were disappointed by your visit to our ******** location, as we know our guests trust us to provide the most accurate and up to date information about our products, as well as provide the best possible service. We understand how frustrating this experience would be. Your concerns will be shared with the appropriate leaders. We truly value your feedback and invite you to reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messag... read more
Ulta overcharged me, refused to give me a refund, and then failed to refund my points when I returned my full purchase. I made a purchase of two items. One cost $10.99 and the second cost $6.99. I used a $3.50 off of $15.00 coupon and redeemed $6.00 in points. With 6% sales tax, my total came to $8.99. I did not like the $6.99 product, so I exchanged it for an $11.99 product the next day. The difference between those two products is $5.00, but I was charged $9.21. My overall cost should have been $14.29, but I was charged $1... read more
Business response:
Hi ********, we appreciate you for sharing your experience and we truly apologize for the timeframe it took to resolve the issue with your purchase. We would be frustrated too in this situation. We see that a member of our ***** Services team was able to provide the refund for you. Please don't hesitate to let us know if we can offer any further assistance with this order, or with any future purchases. We value your concerns and we will always welcome your feedback as it allows us to improve and create better shopping experi... read more
The ** customer service is telling me they have a systems glitch that in knowingly charging customers twice. Once in the store & again at the ** distribution center. My bank showed the 2nd payment a day later, in person, in another state. Refunds of the 2nd charge take **** days to post. In the meantime, ULTA has your money & gaining interest on it while the claim to be working on the issue.
Business response:
Please accept our apologies for the duplicate charge following your recent store to door purchase. A reversal was sent to your financial institution shortly after we identified it. They will post the funds to your account in their normal processing time; typically, **** business days after receiving it, although some may take longer. Should you not see the funds post by then,please reach out to us either via ******** Messenger, Instagram Messages, or ******* Direct Messenger. Thank you.
I wish I could leave zero stars. My package shipped and was delivered on June 26th. We have cameras and a delivery wasnt even attempted, we checked for days, searched our property, and even asked neighbors but nothing came about from it. I contacted the shipper, who indicated that they also dont know what happened to the package. All of this info was passed right along to Ultas customer service. Today, July 10th I was notified by ultas customer service, after an investigation was done, that they have found reasonable evidenc... read more
Business response:
Hi *****, we are very sorry to hear that you did not receive your recent order. We thank you for sharing this honest feedback regarding your experience. We have sent this issue to our escalation team for a final review. Once we hear back from our escalation team, we will reach out to you via email with any additional information or next steps.
Hey Ulta Beauty, I did say in my email that if you don't fix your shady processes that I would go to social media with my story. Soooooo. You had your chance to make this right, and chose not to do so! I am very angry and deserve an explanation that isn't a poorly translated auto-responder. Did you know that Ulta Beauty is randomly BANNING their customers from online ordering? One day I placed an order and kept getting an odd error message no matter what I did. No warning. Nothing fishy in my account. Spent three months goin... read more
Business response:
We can see how upsetting it can be to not be able to place any orders on our website. We have looked into this further and do see this issue was resolved and you were able to place an order on 7/11. If you experience any issues in the future, you are welcome to connect with any of our ***** Services channels. Once again we apologize for any inconvenience this has caused you. Have a great day, and thank you for choosing Ulta Beauty.
My hair was damaged by a hair stylist at the Ulta Beauty Salon in *******, I left a review, and I got a refund, but the salon manager refused to come out and speak to me directly. So I reached out to customer service because I was concerned about the treatment I received, how the situation was handled and how my hair is damaged and I now have to pay to repair it. The customer service representative ***** responded to my email and said "We received an update from our store operations team and they confirmed that they gave you... read more
Business response:
We wholeheartedly apologize for this, ******. We understand how frustrating this experience may have been, and we have verified that this has been addressed by salon management. This is now considered closed, and your refund has been processed. If you would still like to speak with management, you can follow up directly with our guest services team via email, and we'll gladly send a new contact request.
My friend and I were wrongfully accused of stealing. The police were called and they viewed the video, came back out the store and stated he didn't see us stealing anything and couldn't arrest us because the store had abaolutely no evidence. The store manager ************************* in **********, ** lied like we stole 4 bottles of perfume when in fact we were never no where near the perfume, never smelt perfume because my skin is sensitive i dont even wear perfume. I returned everything back to the store for a refund acco... read more
Business response:
Our team is actively reviewing the concerns brought forward in your complaint. Toward that end, a member of our field leadership team will follow up with you directly when the review is completed. Thank you for your patience.
They will not refund you or send you new items if your package gets stolen. I never received my package despite it being marked as delivered, because the driver stole it. As a result ULTA has stolen almost $500 from me just because they do not work with a reputable shipping company. I am a long-time customer who does not abuse refunds and returns. Keeping someones funds when they have made a complaint about stolen property cannot be legal.
Business response:
We can see how not receiving your order be frustrating, ******. We will follow up with you via email. Have a great rest of the day.
Awful - DON'T Open an ULTA Credit Card!! This company tries to charge additional fees constantly, charges very high interest rates, and even when I paid the card balance off in full, instead of it showing a ZERO balance, I noticed a charge on my account. I called and got a foreign representative stating something about "back interest" then they had the audacity to charge a late fee of $37 on top of it all when there was no payment due since account was paid in full! They never give the double and triple points they promise f... read more
Business response:
Hi *****, we are very sorry to hear about this negative experience you have had with our Ultamate Rewards credit card. For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you to speak to a representative for your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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