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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Terrible customer service. I have had issues for days trying to complete an online order and it keeps telling me transaction cannot be completed because it cannot verify my card however has charged my card multiple times and took my points without placing the order. i have tried endlessly to get in contact with someone, im either ignored or hung up on. this has been happening for days and my next step is to file a dispute as fraud.
Business response:
We're very sorry to hear this about your recent experience on our Ulta Beauty website, Brooklyn! We will follow up with you via email shortly as we would like to hear more about this situation and find the best possible solution. Have a great rest of the day.
My experience at Ulta the location 24th street and Baseline has not been good I keep trying to give this place benefit of the doubt. But this last experience was awful.Its was like I was bothering experience the melonted manager when she did help me.you could tell she was gritting her teeth the first sales walk away and said she had other people to.help.when I spent way over 300 dollars she never came back.It was unbelievable that manger that have at the particular store is awful. I never had this problem when I would shop a... read more
Business response:
We're very sorry to hear this about your recent visit to our Ulta Beauty store, ******! We will follow up with you via email shortly as we would like to hear more about this situation and find the best possible solution. Have a great rest of the day.
I placed an order with ULTA in order to receive a 'free' 18 piece gift bag. I received all the items that I paid for yet no gift bag. I called to request the gift (which by the way was listed on the shipping slip, but was not there) and was told after a 20minutes wait on the phone that they could not send the gift bag, but would give me a $20 voucher. Note to all buyers, their vouchers NEVER work with any order I've attempted with over a dozen orders. They are crooks and only represent false advertising for 'freebies.' Don't... read more
Business response:
Hi *********, we are so sorry to hear that your gift with purchase was missing from your order! We understand how frustrating this situation can be. Additionally, we apologize for any miscommunication regarding the voucher you were offered. We can offer you a e-gift card which can be used in store or online for your missing gift with purchase. We will follow up with you via email to confirm if you would be interested in the e-gift card.
In short the offer was Buy 2 a get the 2nd at 50% off...When you, I, add the two they both show as the same price Ulta Beauty! ******* I will be assisting you today. just a moment while I review your previous conversation 8:36 am Hello, this is ***************************** and 310-xxx-xxxx. I have had an issue with buy 1 get one at 50% and it is not calculating the 50% off on the2nd item over night repair serum with hyaluronic acid ********* I have them in a bag on the web so far and it is showing 2@$42.oo 8:38 am Thank you... read more
Business response:
Hi ****, we can see how this experience would be frustrating, and we'd be happy to clear this up for you. We will follow up with your inquiry via email. We truly hope you have a better shopping experience with us in the future.
Don't use their buy online pick up in store. I placed an order for pick up. They only had 1 item and not the other. They put a hold on my credit card for the full amount when they can't fulfill the entire order. And they can't/won't cancel the order. They tell you you have to wait FIVE days for the order pickup to expire. This should be illegal to put a hold on a credit card for the full amount when they didn't even fulfill the entire order. Absolutely unacceptable.
Business response:
We're more than happy to clear this up for you, ******! We never charge you for your order until the order has been picked up. However, when you shop online using a credit or debit card, your financial institution will place a pending hold on the funds while they wait for the payment to fully authorize. Once the order is picked up, then the payment is authorized and then you're charged for the order. As the payment failed for this order, you haven't been charged, and any charges you see are just the pending holds that will r... read more
My birthday is on my account. I checked on the website and it says my birthday was inputted as 12/24 when my actual birthday is 09/04/16. My first purchase on my account EVER was on my birthday. My birthday is coming up and Ive never received a birthday gift from Ulta and Im just now realizing that the associate who set up my account incorrectly put my birthday. I dont even think they asked me for my birthday because they wouldve realized my first purchase was a birthday purchase I reached out to Ulta **************** and th... read more
Business response:
Hi ******, we always strive to provide the best service possible to our guests, so we're sorry to hear this about your Birthday Reward. We truly appreciate your feedback, and will follow up with your inquiry via email.
Back in Nov I placed a qualifying order for a free gift. My package said it was delivered but I never received it the carrier left it the garage. I live in a apartment complex. They did replace the order except the free gift it was now sold out. In June again I placed an order that qualifies for the free gift. This time I placed it for in store since it didn't say online only. I go pick up my order. This store never received the free gift to give out. I called customer service they said there is nothing they can do. I closed... read more
Business response:
Hi *****! We can see how frustrating it could be to not receive your free gift with purchase with your in-store pickup order. We will follow up with you via email. We hope you have a great rest of the day.
Ulta makes their stylists work on the sales floor when they aren't booked but doesn't pay any sort of wage for that time.
Business response:
Thank you for sharing this with us, ********! We value our associates and ensure we create fair compensation plans for all our stylists. We appreciate you reaching out to us.
I went in for a hair color. I was asked about adding a opalex treatment. I agreed to it, I then asked to have a trim. I was charged $67 for a trim! $67 dollars! This is absolutely ridiculous. I could not believe the amount it cost. I was not told about this amount or I would have NEVER gotten my hair trimmed. I would have went someone else for the trim. Ive reached out to customer service to express my concerns and cant even get a response. This is really disappointing.
Business response:
Hi *******, we appreciate you sharing your feedback about your salon experience as we're always looking for opportunities to our service. Our prices for each service will vary depending on the stylist you're seeing. We will be following up with you via email to gather more information about your experience to potentially connect you with our store operations team. Thank you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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