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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I have not been receiving points on my purchases. I called and customer service said that I made an “inaccurate” purchase and Ulta canceled my membership. I asked for details on what this inaccurate purchase was or what that even meant but they said they did not have that information. I asked how I can fix this because I am platinum and didn’t want to lose my status, they said there was nothing they could do. I asked if I could start a new membership and they said no. This is absurd. I have obviously spent a lot of money her... read more
Business response:
Hi *****, we truly apologize for this situation and please know that our escalation team is currently reviewing this matter to find out more information about the status of your account. Our escalation team is working with our IT department to gather more information about this situation. Once our escalation team has an update regarding your account, we will reach out to your directly via email with information or any next steps!
I tried placing an order for 1 foundation and it kept getting denied. So I called and emailed Ulta and after hours on the phone the response I got was basically that there was no way I was purchasing for personal use and they basically blocked my account so I can no longer purchase. They basically accused me of fraud....for buying one container of foundation!! Unreal. I have talked to numerous managers, been lied to, told I will be called back, told I need to "appeal"... are you kidding me? I was buying one foundation!!! The... read more
Business response:
Hi Angie, thank you for your honest feedback regarding your online shopping experience. We can see how upsetting this has been for you, and we will follow up with your inquiry via email. Thank you.
Absolutely the worst customer service that I have ever had in my life. This company filled an order that I had placed online and then days after I received that order, I received another order with some of the items from my original order. I did not order a duplicate order. I called Ulta, as soon as received this duplicate order for a return label, explaining that I did not order a duplicate. They told me that I could return it to my local store. I told them that I was disabled and could not drive, that is why I use their on... read more
Business response:
Hi ****, thank you for sharing your honest experience and issues with placing orders online. We see that our escalation team are currently reviewing this determination to see if we can provide any additional assistance. While they review this issue further, you will still be unable to place orders online. Once we have any additional information for you, we will reach out to you directly via email. Our ***** Services teams did send the most recent update via email on May 24, 2023.
Do not get the Ulta credit card...it is through ************* and they are the worst! Refer to the ************* ratings to see more. No matter what the discount you get at Ulta, it is not worth working with *************.
Business response:
Hi *****, thank you for sharing your honest feedback! We appreciate the feedback that we have received. For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you have any questions or concerns regarding your Ultamate Rewards Credit or Master Card, you will need to contact ********************* directly at **************.
Ulta customer service is extremely poor. They do not read their emails, making you provide the same information again and again. They will ship you an incorrect order, and then request you to spend your own time to mail it back to them. They will then not ship your correct order with any expedited shipping to make up for the lost time. Even if you repetitively ask them to ship expedited, they still will not do it, until you absolutely insist. They need to update their policy that if an incorrect order is shipped, you are not... read more
Business response:
We are sorry to hear this was your experience as we know how frustrating it can be for you. We did see our email team was able to resolve this issue. We do apologize for any confusion as we don't intend to do so, but you are not required to return the incorrect items to ** as that was a mistake on our end. We just send the pre-paid label for recording purposes. Once again we apologize for any frustration this has caused you. Have a great rest of the day.
Ulta would be great if they STOP using Comenity!!!!!!!!! Always glitching - you set up auto draft- system glitches- you log into credit card website you CANT- You call customer service - different answers every time- then they hit you with late fees!!! Its sad because we love ulta but if they don't use a differ company for financing they will continue to lose business.
Business response:
Hi *******, we are sorry to hear about your negative experience with our credit card servicer, ************** For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you need to speak to a representative regarding your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
Ulta Online does not allow any cancellations. I tried canceling a product IMMEDIATELY after I hit send since the product switched from my curbside pickup with a discount to being shipped to my house without my discount and having to pay for shipping costs. I contacted customer support and was told the order was already processed at 5 pm on a Sunday moments after I hit ok. I was then told that there was nothing they could do to cancel my order. I was told numerous times that I would receive my full refund if I brought the pro... read more
Business response:
Hi *****! We're truly sorry that we were unable to cancel your order, please know our warehouse works hard to process our orders quickly so our guests can receive them as soon as possible. We do apologize for any miscommunication that *** have occurred between yourself and our agents. We have processed a refund for you to cover the shipping costs and you should receive an email shortly to confirm this. We truly value your feedback, and we hope we'll be able to delight you going forward. We appreciate your understanding.
Do NOT get a credit card with Ulta. I paid a late fee for one day late and then they keep adding late fees after my call to them to dispute it, they keep adding more and more when this all emerged from me owing a dollar or so balance and them tacking late fees monthly! Their credit card is ridiculous!
Business response:
Hi ********! We can see how receiving a late fee be frustrating. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ultamate Rewards Credit or Master Card, ************** ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!
I returned a $675.00 Dyson Hair Wrap with the proper paperwork inside. We lost the tracking number and now they say there is nothing they can do. They stole my money and after months and months of trying to work this out their responses were formatted and useless, when they would respond. They genuinely do NOT care about their customers and as far as I am concerned Ulta Beauty are just a bunch of liars and thieves!
Business response:
Hi *****, we are very sorry to hear about this situation with your missing refund for your returned Dyson Airwrap. Upon reviewing the escalation we now have an update from our Escalation team. We will follow up with you via email with the next steps regarding your refund. Thank you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 724 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 6:00 a.m.
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