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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I ordered online back on 01/10/2023. It was sent in 2 separate boxes the first box arrived on time and was fine since it was all plastic packaged items in that box, but I was supposed to receive my second package on 01/17/2023 but did not get it until 01/18/2023 late at night and when I opened it I found that my ********************** was broken and got all over everything in the box( it WAS NOT bubble wrapped or protected at all) $50 foundation and No protection around it. So I checked all the Ulta beauty stores for 50 mile... read more
Business response:
Hi ****. We're sorry to hear that your item arrived damaged, we understand that this can be frustrating. We apologize for the with our team regarding a refund option, while this was only suggested in case you needed your items faster, we see the miscommunication. Your item has been reshipped as of 1/19, and you are welcome to reply directly to the email from our team if you have any questions. Thank you.
After I returned a product I bought from them, I did not receive a refund. I sent them at least 6 emails with a confirmation of delivery from **** to their return center. I never received a refund. Its been over 2 months.
Business response:
Hi *********, we sincerely apologize for the delay in getting your refund to you from the product you sent back to our warehouse. We have followed up with you via email on 1/12/23 regarding the status of the refund that was processed. The email has more information about when you will receive the refund to your account. Please follow up with that email if you have any additional questions or concerns.
Ulta In *** ***** wrongfully accused my friend of shoplifting then illegally detained him while the Management checked the video to verify his identity. It wasn't him so they let him go and even though he was innocent, the Police still followed us for hours after leaving Ulta and pulled us over to harass us.
Business response:
Hi ********, we are so sorry to hear this was the experience of your friend in our *************, ID store. We would like to connect with your friend to discuss this matter further and escalate it to the appropriate teams. Please have your friend reach out to Ulta ***** Services via ******** Messenger, Instagram ********* ******* ****************, phone at **************, or email at ***********************************
They do not have change for cash purchases. Should have received $0.52 in change but did not due to the worker only having pennies.
Business response:
Hi Calla! We understand how frustrating this experience can be. We'd like to connect with you in order to find a solution, so we ask that you respond to the email sent from our ***** Services team, so we can learn more about this. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Atrocious and mismanagement. I came in on Christmas Eve to get help with my peach and pink hair. I wanted the peach / orange out. I also had about 3 of root regrowth. Hairdresser recommended putting in a pink gloss at my consultation the day before. When I arrived I told her Id rather not. So manager came over and said we could cover the peach up with an ash and then lighten up my roots to blend it in. However it was completely patchy! My roots were still dark in places and orange in others. Manager tried telling me I put so... read more
Business response:
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ****. We will follow up via email so we can assist you further with this issue. Have a great rest of your day.
I went in to purchase a few things I needed. I needed some foundation and so did my sister . Colour pop ( my favorite brand) had sales tags showing buy one get one free. As Im standing in line the manager comes over and changes the sale tag to buy one get one half off. To me thats false advertising. Ulta should honor the price of the product when I picked it up. And like I stated I was standing in line already. Spoke with the manager her name was ******. This took place at store in *******, **. . Im just unhappy. Its false a... read more
Business response:
We're sorry to hear that you were disappointed by your visit with us. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. It looks like this issue has been escalated to our store team so they can assist you further with this. We will be sure to follow up with you via email. Thank you!
The website reads free blanket with purchase but at checkout there is no mention of the blanket. I contacted customer service and informed me there is a $65 minimum purchase and they ran out of blankets. I informed them it doesnt show this on their website and they just kept saying sorry. I informed them is is click bait / false advertising. All they said was sorry. Horrible company, fraudulent.
Business response:
Thank you for your feedback regarding placing an order with the Gift With Purchase. We know how exciting it is to be getting something as great as a blanket or robe. Gift With Purchases offers are while supplies last.While we know you wanted the blanket, we also know you'll be able to find something you love! We love to surprise and delight our Guests with special promotions and do it often.
They sold a product broken and after me driving to different locations where the same product in store were also broken, the employee recommended me to contact customer service in order to get that problem solved. For my surprise they didnt do anything about it said they couldnt ship to my home or honor the price I bought in case I wanted to try purchasing on line to see if I have a better luck, since the product I bought is broken in all stores! Then I asked to speak with the manager of customer service and they told me wou... read more
Business response:
We are sorry to hear this about your order and know how frustrating it can be for you, *******! We will follow up with you via email. Have a great rest of your day.
Had a horrible experience at the salon at Market ********* in ********, ***** on 12/4/22. Booked online for highlights and haircut. Appointment was for 11:15 am and I didn't leave the salon until 2:45. I don't have an long hair or anything out of the ************ seemed like the stylist working with me had no idea what she was doing which made me hesitant at the start and I should have gone with my gut. I showed her a picture to give her an idea of what color and how many highlights I was looking for. She had to consult anot... read more
Business response:
We're sorry to hear this about your Salon experience, *******. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. We have verified that our team has sent a second notice to our salon team, however, we'll be following up with you within 48 hours via email if our team has not reached out. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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