This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I have been a loyal Ulta customer for at least 10 years. Yesterday I received my online purchase and I was sent lip gloss instead of concealer. I reached out and was told they would send the correct item in **** business days. I was then asked to send back the lip gloss (packaging and label provided at no cost to me). I was shocked that they would not allow me to keep the $5 lip gloss as a sorry for sending you the wrong item gesture. I will gladly send back the $5 lip gloss, which probably is only saving them $1-2 after the... read more
Business response:
Hi *******, we understand how this may be an inconvenience and we strive to show our guests how much we appreciate them all. We will continue to improve our processes based on your feedback to create better shopping experiences for you and all of our guests in the future. Thank you.
If you are considering opening an account with Ulta, ------- DON'T. -------READ THIS FIRST. This is quite possibly the worst company I have ever dealt with. In the 2 years I've had an account with them, I've had to call 4 times to have them reverse late fees that were THEIR mistake, and each one has been counted as a courtesy reversal on me! I've spent HOURS on the phone trying to get them to reverse the late fees they've charged me incorrectly and it's finally reached a point where they don't want to reverse them anymore. M... read more
Business response:
Hi ********, for our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. The handlng of our Ultamate Rewards credit cards is with ************** If you need to speak with someone regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************.
I placed an order for almost $200 today. Then 20 minutes I tried to cancel the order. I couldn't do it online so I called customer service within 25 minutes of having placed the order. The rep claimed that it couldn't be canceled and tried a couple of different ways and was unsuccessful. I asked to speak to a supervisor and literally ended up being on the phone with the rep and unable to get to a supervisor. WHAT KIND OF C*** IS THIS???? I will NEVER SHOP AT ULTA AGAIN?!?!
Business response:
Hi *****, we are so sorry to hear this about your experience. We have taken a look into this order and at this time it is too far along in the process to be canceled. As we begin processing orders immediately, our ***** Services teams are not always able to guarantee an order cancellation. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. This order will be delivered to the address that was confirmed at checkout. If the delivery is refused or cannot be... read more
Twice I have had issues with this store. Last year they refused to sale me a product because I didn't want to give them my phone number. I asked for the manager and she said they could do the sale but corporate didn't like them not getting a phone number. Today I was told I COULD NOT return my product if I didn't give them my phone number. I said even if I have the receipt and they said NO. I think this is Illegal.
Business response:
We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear about your visit. We'd like to connect with you further on this, as a rewards account is not needed at all when returning or purchasing items. We truly apologize for the misinformation and any discomfort your experience caused. We ask that you respond to the email sent from our ***** Services team with more information on this store visit, and if you would like for a store manager to contact you. Thank you.
I have shopped at Ulta for many years and although their prices arent the best, they have nice deals every so often. I have shopped in the store as well as online. Their app and online site really need to have the ease of being able to cancel an order after its placed in the event that something was forgotten or a coupon did not go through. This really makes me feel that they are just out to steal money from people. I called to have my order canceled and they tell me the phone number doesnt match. The same number Ive been us... read more
Business response:
Hi ****, we understand your concern regarding the security of your account. We have reviewed your loyalty account and only see one number associated with the account which did not match the number provided to our ***** Services team. We will reach out to you to via email to assist you regarding this matter. Please be on the look out for an email from the Ulta ***** Services team regarding your BBB review.
To who it may concern: DO NOT SHOP HERE EVER!!I was recently at a ************** store Ulta unfortunately, did not have the item at the store. After chasing this item down the girl was nice to order for me and have item shipped. Time goes by, absolutely no notification about this package being shipped. The Ulta website kept stating it was still in process. After having to call approx 12 people to get help and ringing corporate to get answers. They said it was delivered 2 days ago? To whom I have no idea.. Definitely not a ch... read more
Business response:
Hello, *****. We're sorry to hear that this was your experience shopping with us and we'd like to discuss this further with you. We'll be sending you an email at the provided address so we can assist as best we can. We appreciate you sharing this feedback, as it helps us improve our processes going forward. Thank you.
The fact that I make a payment at 5:03 on my payment due date and you **** it late and force me to post it the next business day. People do work and pay their bills. You are scamming people for late fees. I will be paying off my account and closing it.
Business response:
We apologize for any frustration regarding your card, ******. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any concerns or feedback regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!
I went to the Ulta website on Wednesday, Oct 19 and was hoping to get an item for a wedding on Friday. The website offered Premium shipping for $19.95. When I selected this option the website said Get it by Thursday, Oct 20. I hate paying for shipping, but this gift was perfect for my friend, so I was willing to pay the extra money to get it in time. After I placed the order, I received a confirmation email that informed me your order should arrive within 3 to 8 business days. When I checked their website shipping policy, it... read more
Business response:
Hi ********, we are so sorry that your gift did not arrive in time. We appreciate your feedback regarding the estimated shipping time shown on our website. Thank you for sharing your feedback and speaking with our ***** Services team to resolve your issue as best as we could. If you need any additional assistance, please feel free to reach out to our ***** Services team.
Do not open their credit card. They will harass you by calling, texting, and sending emails within minutes of each other. I paid the credit card off, and apparently because it was 1 day late I got hit with a late charge. When I called they let me know that even if you are 1 second past 5 EST time you will be charged with a late fee. This has not been the first time they screwed me. I have paid off the balance before, and then they let me know that I still owed money. When I asked how they said oh the information was not corr... read more
Business response:
Hi ********, we are sorry to hear that you've had a negative experience with our Ultamate Rewards credit card. For our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need additional assistance regarding your Ultamate Rewards Credit or Master Card, simply contact ********************* directly at **************.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com