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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I was an excellent salon customer at the ************* location for a year. Never missed an appointment, tipped above average no matter what and was always tactful to the employees even if they were not. A few months into seeing Elite stylist ******* I guess she was too busy talking about her miserable life to notice that one side of the head had more orange yellow stripes than the other. And that she knew better than to apply a lighter toner. I ended up with ugly uneven orange and bright yellow uneven stripes and lines all ... read more
Business response:
Hello ***. We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. We will be following up with you via email to discuss this further. We thank you for sharing your experience and look forward to speaking with you.
My daughter saved her Ulta gift cards to buy a Dyson Air Wrap. We went to the website to order it and it would accept 1 gift card. We called the *******, ** store and they said they could order it from the store. We went there and they said they could merge $250 in gift cards only. It was my daughters birthday so we agreed to pay the remainder out of pocket. I complained to corporate office and they said we should have been able to merge up to $500. It was too late at that point because we made the purchase. I could have onl... read more
Business response:
We appreciate your feedback, ****. We apologize for gift card limitations, $500 is the maximum amount, and our store team is able to merge $250, any amount over this threshold can be merged by our guest services team, or our online gift card merge tool. We understand our gift card limitations can be inconvenient, however, you are welcome to use multiple gift cards for in-store transactions. If you have already received your Dyson item, you can return and repurchase it in-store to use all of your gift cards in the same transa... read more
I went for hair color service and was very dissatisfied with the stylist. She gave me a darker color than I asked for and she did not touch up my roots properly. There were a lot of grey spots she didn't touch up.I saw them after I came home. I called the store and they said their service manager will call me but I did'nt get a call back. The stylist didn't even shampoo and dry my hair properly . I was trying to dry them by moving my fingers through my hair and my nails would fill with hair color. Just so gross!
Business response:
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit, ******. We will follow up via email to hear more about this. Have a great rest of the day.
I made a "store to door" purchase on 01-16-2023 for Redken Shampoo ($35.63.) I received an email receipt that I paid for the order in the store and it would be shipped to my home. The order was received in a timely manner. However, when the order was shipped, Ulta charged me AGAIN for another $35.63! I have been fighting with Ulta ***** Services for 30 days! I have sent 10 emails and made 2 phone calls! I sent them a copy of the email that clearly stated I paid for the shampoo in the store. Then they requested I send a copy ... read more
Business response:
Hi ******, we're very sorry for the disappointment and we understand that this situation has been frustrating. We always want to provide the best service we can for our guests, and we apologize that we missed the ***** Please know we have forwarded this to our internal teams, and we will circle back with you as soon as we have an update, We appreciate your patience while this is being reviewed.
I wanted to unsubscribe from emails so I made the mistake of signing up for an account on their website, I called my local Ulta beauty store one of the associates gave me the number for the customer service line, I asked them about how to simply delete my account, to which they preceded to hang up on me avoiding the subject - twice I might add - I want my account deleted nor want to support a business that lies to the public about the meaning of a biological woman
Business response:
Hi *****, at Ulta Beauty, we believe that beauty is for everyoneand we kindly request that everyone be treated with respect on our channels. We will follow up with you via email, so we can assist you in deleting your Ultamate Rewards account.
************ *********** ** Ulta called the cops and LIED to them.. the cops were called because and I quote what the officer said For a customer who was asked to leave and wouldnt I was NEVER asked to leave.. I was asked if I needed any help when I let them know that their display was falling apart (it wasnt screwed in and I was touching those black morphe brush display) and when I told them no im okay thank you, the cops show up. I spent $218.46 on ulta.. doing nothing and I get the police called on me.
Business response:
Hi ******, this isn't what we like to hear. Please know that we take this feedback very seriously, and we'd like to learn more about your experience. We have followed up with you about this concern via email, and we look forward to discussing this further with you there. Thank you.
Purchased an eyelash serum online. Spent enough to get free shipping. They only sent the 2 extra oils I purchased to get the free shipping. And never sent the eye serum. Bait and switch! They state I must have good taste. Never put the order on backorder. And charged me for the oils. Buyer beware of this bait & switch
Business response:
Hi *****, we sincerely apologize that the serum you ordered was out of stock when your order was being fulfilled, we understand how frustrating this would be. Please know we do not have a backorder fulfillment process, however, rest assured any pending charges from the serum will be released within 3-5 business days. If you need any further assistance with this order, please don't hesitate to reach out, we're always happy to assist.
Placed an order on 1/29/23 and receive tracking with a delivery date of 2/3/23...It didn't come. I received an updated delivery date of 2/4/23..It never came. Checked again and it was supposedly handed off to USPS. Checked my USPS account and it say they haven't received it (waiting to receive from carrier facility- UPS). I've received no updates since! Here it is 2/5/23 and I try to chat them which was no help. I called and was told they couldn't do anything until WEDNESDAY and to call back. I was also basically told I shou... read more
Business response:
We are sorry to hear this has been your experience and know how frustrating it can be for you, Chimera! We will follow up via email with you. We hope you have a great rest of your day.
I spoke to ** from escalation department today, regarding my experience on 1/26/23 with A.. the manager of the store. I asked for a sales circular to see what was on sale in the store. A. informed me that I needed to use the website. This is what I did went to register with my make up in my shade. A.., then informed me that this shade was not on sale, it felt like false advertising to me and my daughter felt like I was being discriminated against because I was not African-American. This was a very disturbing experience. All ... read more
Business response:
Hi *****, thank you for reaching out regarding your experience with our store team and ***** Services team. Please know we always strive to provide the best service possible to our guests, so we're sorry to hear about your experience. At this time, we have reviewed your previous contact history and are unable to provide you with a coupon. Ulta Beauty now considers this matter closed, as we are unable to assit you further.?
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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