Ulta Beauty

2.6

Beauty
Waterbury, CT

About this business

Beauty Cosmetics & Beauty Supply

Location details

255 Union St, Waterbury, CT, 06706, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 9:00 p.m.
Tue	10:00 a.m. to 9:00 p.m.
Wed	10:00 a.m. to 9:00 p.m.
Thu	10:00 a.m. to 9:00 p.m.
Fri	8:00 a.m. to 10:00 p.m.
Sat	8:00 a.m. to 10:00 p.m.
Sun	8:00 a.m. to 10:00 p.m.

2.6762 reviews

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Kathern F

3 years ago

I asked for a specific service and the stylist added expensive services I was unaware of until I got the bill. The extra services were not necessary nor mentioned to me prior to checking out. I will never go there again.

Business response:

Hi *******, we are so sorry to hear about your salon experience! Our prices for each service will vary depending on the stylist you're seeing based on their level of experience. We would like to connect to discuss your experience further, and we will be following up with you via email. We hope to hear from you soon!

Ashley W

3 years ago

Placed an order with a gift card and destroyed the card since there was a zero ************** out a few days later some items were out of stock and I wasnt charged the full amount. The company wouldnt do anything for the inconvenience and now Im out the difference since I dont have the gift card. Awful customer service and will never do business with them again

Business response:

Hi ******, we apologize for any frustration with our guest services team. We understand it can be disappointing to not receive all of the items you initially ordered, when an item is short-shipped, it means it ran out of stock while the rest of your items were being fulfilled, and a refund will be processed. Since you originally paid with a gift card, our guest services team was able to refund you with a new gift card, sent via email. We appreciate your feedback, and we're sorry for any miscommunication with our chat team. Y... read more

Eva H

3 years ago

I went to the Ulta at ***********************, and I was not receiving any assistance during my time there. When I went to a representative, I was told that they would be able to send someone to solve my issue. They never got back to me and instead went off to help somebody at the register. I was left waiting there without any idea of what happened, because she never got back to me or even said that she couldn't help.

Business response:

Hi ***! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We will reach out via email to follow up with this. Have a great rest of the day.

Jordan M

3 years ago

I went into store for a simple face serum they did not have in stock for about $33. They helped me to order it in store to have it shipped to me. I paid in store there Feb 17, then on Feb 19 another charge was taken from my account. I called to have them reverse it, where they proceeded to tell me it was just a pending charge and should fall off. Its now March 18, the charge did not fall off and I still havent received my refund. Between now and then I have called multiple times, my emails have not been answered and Im sick ... read more

Business response:

*******************. We're very sorry to hear this about your ordering experience with us, and we'd be concerned as well. We will be reaching out to you via email to discuss this matter further, and look forward to speaking with you. Thank you for sharing this with us, and we hope to delight you on your next visit to Ulta Beauty.

Katie R

3 years ago

I used to like Ulta but not anymore. First they cancelled my hair appointment 20 minutes before my haircut and so I rescheduled for 3 weeks later. Then 2 days before my rescheduled appointment they rescheduled my appointment for a different day and time without my permission. I will never go there again.

Business response:

Hi *****, we always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so were truly sorry to hear this about your appointments. We would be frustrated too in this situation. This feedback will be shared with the appropriate leaders to address this and we invite you to please reach out to our ***** Services team either via ******** Messenger, Instagram Messages, or ******* Direct Messenger regarding your appointments. Thank you.

J Elizabeth N

3 years ago

They are unreliable and will not be buying from them again. It is taking them far to long to give me a refund on an item that was purchased twice in error. It's going on a month now and their customer service team is pretending to be proactive about the issue, but they keep prolonging finding and issue. I hope someone investigates their business practices and processes because it is the year 2023 and things should be far more progressed than how they are operating.

Business response:

Hi ****, we sincerely apologize that you have not heard any updates regarding getting a refund for you duplicate charges on your pick up order. We have re-escalated this issue to get further assistance from our escalations team. We will follow up with you via email in regards to this BBB and the next steps regarding your refund status.

3 years ago

I am leaving to go on vacation for my wedding day and I placed an order on 2/22 and it said it would be delivered by 2/24. Well it was still not shipped on 2/26 and Ulta costumer service told me they have till 3/6 to deliver it. They told me they can not help me until the 6th. Maybe to prevent this issue put the correct shipping details in checkout dont lie.

Business response:

Hi ******, we're very sorry to hear the disappointment. We try to give the most accurate shipping estimates we can at checkout, and we apologize that the delivery date for your order has changed. Please know that we take this feedback seriously and will be sure to share it with our internal teams so we can improve our processes going forward. We will also follow-up with you directly via email to make sure you received the order and assist if further needed. Thank you.

Samantha P.

3 years ago

I had a hair appointment for Nov 12 22 and wanted to get my hair platinum. I was told that this wouldn't be an issue. THANK GOD I told her to not do my roots. 5 hours of being there and having my hair in bleach she said we were all good to go. My hair felt thin and fragile which I figured it may feel that way ... but to my shock I wasn't expecting my hair to fall out in strands. I immediately text my tech to let her know what was going on and she said that I needed to add vinegar and deep conditioner to my hair and it would ... read more

Business response:

Hi ********, we're very sorry to hear this about your Salon Service. We always want our guests to have great experiences with us, and to leave our Salon loving the results of their service, and we apologize that this was not your experience. We have followed up with you about this concern via email, and we look forward to discussing this further with you there. Thank you.??

Ebony Y.

3 years ago

This company has no integrity and doesnt care about its customers. I placed an order 2/17/2023 and one item was out of stock. A $100 cologne for my boyfriends birthday. The $20 lotion was available. I was told I could not receive a refund for the out of stock item until after five days which makes no sense. Why hold my money for an additional five days for a product you never had? A refund should have been processed 2/17/2023 when I was notified. I dont have the money to repurchase this item so I am not able to get my boyfri... read more

Business response:

Hi *****, we're very sorry to hear this about your experience. We always want to provide excellent service to all our guests and we apologize that we missed that ****. Please know that we've forwarded your feedback to our internal teams for further review, and we will reach out to you directly as soon as we have an update to share. We appreciate your patience in this matter and for sharing this feedback with us. Thank you.