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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
They never confirmed my order but money was sent via PayPal. Seller telling that they need to verify my email and telling my email doesn't match. I have filed credit dispute. Why is this business still exists? It has **** complaints. Its a scam business, what police and *** doing? They need to investigate ASAP
Business response:
Please know we take this very seriously, ****. Upon reviewing your contact history, we see that you have already reached out to our ***** Services teams. Our email team will follow up with you via email regarding your concerns.
My local store chose to fulfill the free gift included with my order when they didnt have the actual perfume in stock. I have been charged over $150, and everyone is talking in circles. Im getting two different answers from customer service and the store. 1) I shouldnt have been charged until the order was picked up. 2) The money is being held and will be released when the order is canceled. Apparently no one has the power to cancel the order, and I have to wait for it to auto cancel by not picking it up, 5 days from now. My... read more
Business response:
Hi *****, we're sorry that this has been your experience. We understand how frustrating this would be. We do our best to update our website in real-time with the inventory levels at our stores but it's not always perfect. For security purposes, the store team does not have the ability to cancel your order when there are items they are unable to fulfill. We truly apologize for this experience, and we can confirm there is a customer service agent set to follow up with you regarding your order and gift card. Thank you for shari... read more
My account got hacked and someone used my points that I had saved up. Ulta doesnt seem to have a very reliable or comprehensive system in place to deal with things like this and since it seems like its a really common problem with them, it seems like a pretty big red flag.
Business response:
Hi *******, we sincerely apologize that you have had unauthorized activities on your Ultamate Rewards account. Our ***** Services team would like to investigate this matter further to ensure this issue does not occur again. We will follow up with you via email to discuss this matter further!
My order arrived completely damaged as a liquid styling product leaked over everything. Ulta stated it is my responsibility to repackage and send the items back to them. I find this insane. They will not refund me until I mail the defective items back. I sent a picture clearly showing the damage but apparently that's not good enough. Their customer service department gave me the run around and I don't think we reached a resolution. I shouldn't have to go out of my way to send a damaged package back in order to get a refund. ... read more
Business response:
Hi ****! We know how frustrating it can be to receive a damaged item, and we apologize for any miscommunication with our team. While we do offer return labels for any damages caused during shipping, it is not a requirement for you to return it before we process any reshipment or refund. We see that our guest services team was able to reship your recent order, and you are welcome to dispose of the original damaged order. You are welcome to reach out to us if you have any further questions or concerns.
Terrible, I just recieved my order today, after waiting a week for it to get here, and I'm missing 7 out of 10 items. I also received 2 items that I did not order. I'm very upset. I feel like I've been stolen from and that whoever packed these items purposely did not put certain items into the package, and just put the cheaper items. It's about almost $200 that have been stolen from me. I took a video of me unboxing it (the box was not tampered with) and pictures of the items I did receive. I had called the number multiple t... read more
Business response:
Hi ****, we are sorry to hear that your original order was missing so many items. We have reviewed your contact history and see that a new order has already been shipped for you. Our standard shipping window is 3-8 business days, so after this time frame, someone from our team will follow up with you via email to ensure that you received your order. If you have any further concerns, you can reach out to our ***** Services team for assistance!
What a fantastic location in ******** ****. Im a middle aged male with nasty salt and pepper hair that grows like a weed and nasty looking eyebrows that need trimmed. **** at ******** **** has always taken fantastic care of myself and finds the right color of some grey and blonde for a middle aged guy. She follows up by neatly trimming my eyebrows.The staff are very friendly. The do a well enough job that despite moving away I still drive over an hour to have them cut, bleach, and dye my hair.
Business response:
Hi *****, thank you so much for sharing this positive feedback! We're thrilled to hear about your amazing experience with **** and our ******** team. We truly appreciate you taking the time to share this with us. Thank you for your great review and for being a loyal Ulta Beauty Guest!
I don't recommend getting the ulta Card that they offer. I was talked into getting one, got approved for $750..made a purchase have a balance a lil over $200 a been making my payments on time..now my credit limit is $250..well I was told that Ulta checks your credit twice a year and they will decrease (and or close your account) your credit limit if the credit bureau has reported anything derogatory..well nothing has changed from the beginning except my bank account got hacked and I feel behind in payments on another credit ... read more
Business response:
Hi ********. Thanks for reaching out, and we're very sorry to hear the disappointment regarding your Ultamate Rewards Credit Card. We understand your concern and we appreciate you sharing this feedback with us. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any additional questions or concerns regarding your Ultamate Rewards Credit Card, please reach out to Comenity directly at ************. Thank you.
I made a purchase at Ulta on March 1, 2023. I was not satisfied with the product, so I returned it to the store for a refund on March 20, 2023 for $35.98. The original purchase was made with a **** giftcard and the remaining amount was paid with with my debit card. Without being asked or informed about the refund, I was told that the it was returned to the **** Giftcard. I immediately told the store associate that I had had the store associate to place the card in the trash because the funds were exhausted. The manager who c... read more
Business response:
Hi *****, we want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have followed up with your request via email, and we hope your next experience at Ulta Beauty will be a positive one!
one of the stylists messaged me on ******** saying she could help me out with my hair. I was looking to get styled and to even out my color anyway. So I agreed to go in on Tuesday at 10:00am. We discussed color and she got to work. We talked at length about how I wanted my hair. Multiple times I stated that I don't like layers and I wanted my hair long. I asked for wispy bangs and angles around my face. Only the pictures can explain how horrid this experience became. I included a before picture for comparison as well. What I... read more
Business response:
Hi *******, we're very sorry to hear this about your recent appointment. We always want our guests to leave our Salon loving the results of their service, and we apologize that this was not your experience. We are following up with our **************** team and asking that they reach out to you directly in order to further address your concerns?? and discuss options for a resolution. Thank you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 724 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 6:00 a.m.
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