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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I wouldnt give this company any stars at all if I could! This company is an absolute DISGRACE! Not only did they give me the hardest possible time about items not received but their OWN EMPLOYEE assisted in a false return with a false return code! Consumers BEWARE!!!! I am a credit card holder with Ulta and make purchases frequently. The last two online purchases Ive made with this company have been a NIGHTMARE! The first time my package was not received however the issue was rectified. The second time, I received my package... read more
Business response:
Hi ******, we sincerely apologize for this experience with out ***** Services team. We see on 8/18 that we have processed a refund for your order. If you need any further assistance, please reach out via ******** Messenger, Instagram ********* ******* Direct Messenger, or any of our contact platforms that can be found on our website!
I placed online order for pick up at the store. It was a rainy day so I was literally in and out of that place. The store has window for pick up orders but I was told to wait in the line with other store customer. I got my 2 items and quickly left. After I got home I looked in my bag and realized that they sold me TESTER face cream. There was no box just the face cream. It seemed to be full but not evenly distributed inside. I found this experience disgusting. How could I be sure that the product wasnt sitting on the shelf a... read more
Business response:
Hi ******! We're so sorry that you were accidentally given a tester item with your recent pick up order. You are certainly able to return any product that looks used or expired to our stores. We'd like to connect and discuss this further with you. Please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram ********* ******* Direct Messenger, or reach out via the Contact Us page on our website.
On Wed 8/10 in ********* **, a manager told me they cannot process a return for someone who is not a Loyalty Member. So, I would have to sign-up right then, or I would not be able to complete my return. I had one item, unused; and I had a receipt which was within 30 days. I pointed-out that my original purchase was not made as a Loyalty Member. She just restated that she could not do the return unless I was a Loyalty Member. I said this seems unlawful, and she replied that the return policy is printed on the back of the rece... read more
Business response:
Hi there. We're very sorry to hear about your recent experience, and it's never our intention for our guests to feel this way. Our systems don't allow us to process returns without entering in some guest information first, and while having a Rewards account makes the return process quicker, it's not a requirement. We'd like to learn more about your visit and send this feedback to our Store Operations team for further review. When you get a moment, please reach out to our ***** Services team via ******************* ******* Di... read more
ULTA BEAUTY FIRST AND LAST TIME ! I will never shop here again in my life! I am so disappointed and upset. I shopped on May 31, 2022 for $294. After testing my products I decided to return a few that did not work well for my skin. I returned $128 worth of products back to the store on June 28, 2022. I received a receipt with a refund of the amount however NEVER EVER RECEIVED MY REFUND TO MY BANK ACCOUNT. I feel scammed! I am out of the items and my $128. This was my first and last experience with this store. I have contacted... read more
Business response:
Hi there, we're very sorry to hear this about your experience, and it is never our intention for our guests to feel this way. We always want our return process to be quick and easy for all our guests, and we apologize that we missed the ****. Please reach out to our ***** Services team via ******************* ******* Direct Messenger, Instagram Direct Message, phone at **************, or email at *********************************** and we'll happily assist you with this. Thank you.
I had a hair appointment on July the 16th 2022. I was told to come at 10:00 am. I showed up on time but the girl who was supposed to do my hair was not there and then I was told that I would have to wait until 12:00 noon when she was supposed to be there. The older woman said that she would do my hair if I could wait until she was done with her other customer so I said okay. When she started to do my hair I showed her a picture of the style that I wanted originally she said that she would try her best to do that style as I r... read more
Business response:
Hi *******, we're so sorry to hear that you were disappointed with your salon experience. We will be escalating your issue to our store operations team. We will be sending your contact information to the team so they can get in contact with you further.
After browsing for a specific product at the ******************* Mall Ulta, I was told they did not have that particular product at the time. It was suggested to me that I order it to be shipped to my house at no charge. A young female associate completed the transaction but did not give me a receipt so I requested one. The associate then informed me that she could not give me a receipt of purchase and that I would receive a conformation email instead because the order was coming from the warehouse. I then proceed to check m... read more
Business response:
We're sorry to hear this has been your experience, *****! We did see that one of our District Managers was able to resolve your issue. We hope your next shopping experience is a better one.
I purchased a $200 + order. It said delivered on the 25th but I didnt receive anything. I reached out to customer service and he told me to give it another 24 hrs because sometimes it says delivered but gets delivered the next day (ridiculous). I reached out today and now this agent said that he had to submit the order for further review and I have to wait ANOTHER 48-72hrs to see what my resolution would be. Thats ridiculous!!!!! I called customer service to see if there was anything else they could do considering the amount... read more
Business response:
Hi **** we apologize that you did not receive your order. Our Internal teams are looking into the proof of delivery provided by the shipping carrier. Once we have more info, our teams will follow up with you via email regarding next steps. We appreciate your patience.
Ulta has AWFUL customer support for online orders. My order was returned without my knowledge, never even made it to my address. When I reached out to Ulta to figure out what is going on, they said they could reship it but did nothing to attempt to answer my questions to be sure it is actually delivered this time / why it was returned. They have bots answering their emails, same exact copy&paste response to my questions and don't even acknowledge that I asked a question.
Business response:
Hi ***** we apologize that we were unable to provide you with further details regarding why your order was returned to our facilities. The original tracking link shows that Lasership did request delivery instructions that were not provided when originally placing the order. Our specialists have already reshipped your order at no cost to you. Please keep an eye on your tracking link in case any further delivery instructions are needed.
I was in need of a haircut so that I could attend a wedding. I made an appointment with Ulta because my regular stylist could not get me in, *************************, was my stylist and I will use that term lightly so when I went in I had had a previous dye job that had grown out and faded but I was not there for that I was there to get a haircut and thats it first of all ******* was 45 minutes late because she continued to go outside and smoke and take breaks and she had another girl in front of me that she was dying her h... read more
Business response:
We apologize that this was your experience ****, as we want all of our guests to leave our Salon loving the results of their service. We've connected with our internal teams to learn more about this, and we will be following up via email with further information. We ask that you respond with any feedback or questions you may have.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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