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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Our college daughter has been saving points with a goal of reaching ****, which she recently did. Her status in the past has always Platinum (therefore points never expire) but attending University in person this year has prohibited the ability to shop like she has in the past. Her status dropped to bronze (which she wasn't aware of). She was quite surprised when on Saturday she was home, went into the Ulta store and was told "sorry, your points expired yesterday." She immediately reached out to customer service on chat feat... read more
Business response:
We sincerely apologize that your daughter was unable to redeem her points before they expired. For the fairness of all of our guests, we are unable to restore all of the points that recently expired on her rewards account. As a Bronze member, points expire every quarter. Guests are able to see this information on their account online as well as on the bottom of their receipt when they check out in store. We hope your next experience with Ulta Beauty is a positive one, and we appreciate your feedback.
I made a purchase online through Ultas website and it was supposed to be delivered around 1 week ago. The package was being delivered by *** choice so it was supposed to be transferred to the post office.. except it never arrived. *** is saying they dont have my package and after submitting a case with **** they dont have it either. I did what any normal person would do and called Ulta.My interaction with multiple reps was abysmal. I explained my situation and offered my case ID that showed my package was clearly lost and no... read more
Business response:
We're sorry to hear this has been your experience, ******** We will follow up via email. Thanks
Really ****** off. I have been a long time Ulta customer and typically love the store. I also am a pro makeup artist and hairdresser so I come here to supply my product and tools to perform my job. I was in a store last week and the girl at the register told me I had $150 in rewards to spend before they expire on Friday (today) I also am not platinum member this year because they dont sell a lot of prestige brands I use so Ive had to go to sephora. Fast forward to today, I go in to use my points, a diff employee tells me act... read more
Business response:
We sincerely apologize that you were unable to redeem your points before they expired. For the fairness of all of our guests, we are unable to restore all of the points that recently expired on rewards accounts. As a Bronze member, points expire every quarter. Guests are able to see this information on their account online, as well as on the bottom of their receipt when they check out in store. We appreciate your feedback and hope your next experience with Ulta Beauty is a more positive one!
I made a large purchase last week and was told if I applied for a credit card I would receive 20% back. I filled out everything in the store and applied. They made me use a different card to pay for my purchase and told me I could get the 20% cash back when my card arrived. The purchase was made in a different state. Now I am having nothing but trouble trying to get my money back. I have made at least a dozen calls and today alone I spoke with 5 different people at member care awards team. The last person Caesar tried to con... read more
Business response:
We're sorry to hear this has been your experience, *****! We did see that a member of our store support was able to resolve your issue. We hope to see you soon at one of our Ulta Beauty Stores and thank you for being the best part of Ulta Beauty.?
BUYER BEWARE! ULTA MIGHT BE SCAMMING! After reviewing Ultas profile on BBB. It seems as though there is an obvious trend with the company not rendering their services. There are multiple people with a similar story to mine. Their items either being delivered to a wrong addressor or an old address. Which very much makes it seem like an internal issue. I emailed the customer service department yesterday and have already spoken with 2 people that can do nothing but apologize for the inconvenience. My package was delivered to my... read more
Business response:
We're sorry to hear this about your order, ******! We will be following up via email about your concern.
This is regarding their **************** for website access. I was notified upon trying to login to my account (Platinum member) that my password expired and I needed to reset. I was instructed to click "forgot password" and I would be emailed a link to reset it. I have done this numerous times and do not get an email to reset. I am getting all other Ulta emails. I even added the 3 known Ulta email addresses to my "safe sender/recipient" list. I have called, chatted and emailed numerous times, to which each and every time I ... read more
Business response:
We understand your frustration, and will be looking into this further with you. We'll be following up via email with more information to assist in getting this resolved.
My hair was ruined they offered me a FULL refund and I have been waiting since December and no one will help. I called corporate and they sent me an email saying the Full refund is credited and will take a few days and its a month later. I would not go to get your hair done several hundred and still not fixed and Ulta the least they can do is refund....
Business response:
We're sorry to hear you were disappointed with your Salon service, and do see our team was able to assist you. We truly appreciate your feedback, as we're always looking to improve our services!
I have only been to Ulta about 3 times. I went at Christmas to purchase a gift and the clerk towards the end of my purchase asked if I would like to sign up for Rewards and mind you I had already put my debit card into the card reader and I said sure why not...I told her I probably wouldn't get to many points because I only go to Ulta maybe 3 times a year...I thought I was signing up for REWARD POINTS...well 2 months passed and I'm looking at my credit report and find that I had a negative report added...I'm like what?? So l... read more
Business response:
We apologize for any confusion. When signing up for our Ultamate Rewards account, we do not ask for any information besides name, email address, phone number, and physical address. Our Ultamate Rewards Credit Card process is a standard credit card sign-on that requires inputting your personal information, like your social security number, at checkout. If you were not informed that this was for a Rewards Credit Card, we invite you to respond to an email from our ***** Services team.
There is nothing I need from ulta that will ever be worth dealing with them again. I placed an order online. Checked the tracking which said it was delivered. Go out down the road to check the mailbox. Nope. Not there. Thence starts an email circle of futility over the next few days. They tell me they're keeping the payment bc they show it delivered. They have no proof and I don't have what I paid for. What a pathetic joke of a "business". TBH, Comparatively, once I had a package that I never received from ******** When I in... read more
Business response:
We're to hear that your order was not delivered, *****. We have connected with both our internal and external shipping partners and it has been confirmed that this order was appropriately delivered to the address on the order. We do suggest updating your address on our website or app under the address book section. We hope your next shopping experience is a better one.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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