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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Clearly having major issues with their app and website that they're not addressing or resolving. I placed an order using a points multiplier, but I did not get the extra points. They said to wait till the order shipped and I'd see them, but that didn't happen and now they're not even responding to me any longer.
Business response:
Hi *******, we sincerely apologize for any issues you had checking out on our website or app recently. We see that our ***** Services teams via Instagram were able to assist you with the issue regarding your missing bonus points. The points adjustment should appear on your account within 24 hours. If you have any other questions, feel free to reach out to our ***** Services teams anytime, and we would be happy to assist!
They have charged multiple people, myself included, hundreds of dollars for online orders that don't go through. My money was eventually refunded, but they are still allowing this to happen. They are aware of the problem, but are doing nothing to warn people.
Business response:
Hi ****, we are glad to hear that your pending charges have been returned to you. When you shop online, a pending authorization hold on funds *** be placed on your account as ******************** does not charge your account until your entire order ships. The enhancements we are making to our site *** have caused the multiple pending charges and we apologize. These holds are usually released within 3-5 business days (business days do not include weekends or holidays). We do still see pending points on your rewards account. W... read more
No one answers their phone, text line for support or online chat! They said you can cancel an online order if you contact them within 1 hour and then they make it impossible to reach them! Ive tried their 24/7 available now chat support all day and it keeps saying pall specialists are busy try again later so I text and call and its been a day of no response or acknowledgement! So frustrating.
Business response:
Hi ********, we are so sorry for the troubles you had contacting our ***** Services teams. Due to a higher than normal contact volume, there have been delays in our Specialists getting back to our guests. We sincerely apologize for any inconvenience this may have caused you. You are always welcome to email us at ********************************** or you can reach out via ****************** or *********
Ulta's reward point system has been down for weeks. After speaking with several individuals, I am being told they are upgrading and there will be a fix soon. I have over $100 in rewards that are "not available". In the meantime both there website and app will take order as long as your aren't trying to redeem points. Additionally, they are ignoring emails and not picking up on calls.
Business response:
Hi ******, we sincerely apologize for any troubles you have had when contacting our ***** Services teams. We have been experiencing a higher than normal contact volume which has caused delays for all of our ***** Services teams. We do see that your points are still pending on your account. This issue has been escalated to our IT teams for further review and assistance in reinstating your points. Once your points are reinstated, we will follow up with you via email, so be on the look out for an email from us regarding your po... read more
They do false advertising here with points. I am trying to use ***************************************************************************************** my bag yesterday, the system glitched and now I have to wait 48 hours for them to be refunded back into my account. The agent ********* CASE ID ******** also denied a supervisor and ended the chat and said have a great day! when I asked for a supervsior. This is extremely unprofessional. Horrible experience overall what a ******* company.
Business response:
Hi ******, we sincerely apologize about your pending points taking 48 hours to be reinstated on your account. When you shop online, a pending authorization hold on funds *** be placed on your account as ******************** does not charge your account until your entire order ships. The enhancements we are making to our site *** have caused the multiple pending charges and we apologize. These holds are usually released within 3-5 business days (business days do not include weekends or holidays). We have reviewed your account... read more
I placed an order last week. Theyve had a known glitch on their app but failed to email or alert customers on the page. Charged my card multiple times and emptied my account off 125$ in rewards points. Had to wait over 5 business days for the charges to fall off my account. Order never went through! Spoke to customer service Monday and Wednesday. Both times told 24-48hrs to wait. Here it is Friday. Still no points the I EARNED from purchases. Still havent informed customers and still happening today! Not acceptable. They cha... read more
Business response:
Hi ********, we sincerely apologize that you have not yet received your pending points back from your incomplete order. We have gone ahead and re-escalated your pending points to our IT team for further review. Currently we only see 250 points as still pending, while the previous points have already been reinstated. Additionally, we can confirm that an order has not successfully processed on your account which is why you have not seen any earned points for orders. Once your points are reinstated, we will follow up with you v... read more
Horrible customer service! Im absolutely done with this company! I have been a loyal Ulta user for years. Even over *******. I also have their credit card and have purchased 85% of the majority of my perfumes from Ulta. Im tempted to transfer my credit completely to my ************** now because I am so done with this company. A few weeks ago I decided, hey Im too busy to get to Ulta in person and my two every day perfumes were running out so I decided you know what Ill just older it so I dont even have to go out of my way. ... read more
Business response:
Hi Allegra, we sincerely apologize that you did not receive your order with your fragrance! We wanted to let you know we have sent this issue to our Escalations team for a final review of your order. At this moment we cannot offer a refund or reship, but once our Escalation team reviews your order, they will be able to provide a final determination of any next steps for your order. Once we have an update from this team, we will be reaching out to you via email, so please keep an eye out for an email from us. Thank you for sh... read more
I recently had an experience getting my hair done at Ulta beauty in ************* ****. The store manager has been extremely snappy and I've been trying to get my money back for like 7 weeks now. The stylist put a "money piece" in my hair that I didn't ask for and did not do a proper balayage to my hair. It cost $253 and was not anything I wanted or asked to have done. I couldn't go back to store because 2 days later I moved to *****. I am still trying to get a refund.
Business response:
Hi *****, we sincerely apologize that you did not hear from our store team and have not gotten a resolution to your negative salon experience. We have reviewed the previous escalation that was sent to the store and will be following up directly from our Corporate HQ. We will also be following up with you via email after we have reached out to the store again. Thank you for your patience with us while we work on this issue for you!
I've had it with this company. They offered 2 extra free gifts and would NOT allow me to out the order through because of "service updates". Now those free gifts are gone. I'm done with this company.
Business response:
We can see how upsetting it could be to not be able to add your free gift with purchase to your order. Something to keep in mind. All of our gifts with purchase are while supplies last and have to be added to your cart before checking out. Currently there is an enhancement, being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible. We hope this helps. Have a great rest of the day... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 724 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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