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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
*** lived in **************** nearly 20 years. Every time I need a beauty product, one spot always comes to mind. ULTA but every time I go to Ulta on ***************. I get the same crappy attitude and always leave feeling like crap! The wonen there are supposed to support and uplift other women. Im not a makeup guru but I know some stuff ?? but the employees and I mean all of their staff all have an idk attitude about everything.I hear them constantly talking about other employees, customers that are in store or whom had ju... read more
Business response:
We are sad to hear that you had a negative experience at our ************ store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We'll be sending you an email to request more information, we'd like to have this addressed by the appropriate teams. Thank you.
This complaint is not about the store or its staff. It is toward corporate customer service. I had a ********************** MasterCard for many years. I went into the ************ store and collected items I needed. I brought these items to the register and my card did not go through because it wasn't used in a while. The cashier tried to re-instate and/or get me a new card by pre approved invitation (I have excellent credit) (my bank was immediately contacted as an inquiry). She gave me a phone number to call as per corpora... read more
Business response:
We sincerely apologize for this experience, ******. We completely understand the frustration, however, in order for this feedback to be properly addressed, you would need to contact ************* directly. For your security, our guest services team does not have access to any card or credit information. We sincerely hope that your next experience will be a great one!
Cyd at The Salon is ABSOLUTELY, 100% the best stylist/ colorist out there. She took her time and I came out looking fabulous! We had the best time chatting and laughing. Couldnt have asked for a better self-care experience.
Business response:
We bet you look amazing! Your feedback is important, and we appreciate the time you took to reach out. Thanks again for being a loyal Ulta Beauty guest!
Facts about Ulta from a Platinum Rewards member! FIRST: watch! They will reply to this with an automated response as they do all reviews (oh we are so sorry, we're experiencing higher than normal customer service calls, and the best one... IT department is working on it!) Ha! Been hearing this for over 3 years and I'm beyond sick of it. #2 website glitches constantly.#3 orders are shipped damaged, incomplete, or all together wrong.#3 you can never get ahold of customer service but I got screenshots of my last live chat and I... read more
Business response:
We are sad to hear that you had a negative experience with us, ***. For any order issues, please know you are welcome to reach out to our guest services team, and they'll be able to assist with reshipping or refunding the items. We can also provide an alternative for your birthday gift in the form of points and you can order it online. For credit card issues, our guest services team does not have any information regarding credit cards, so you would need to reach ************* for further assistance. We appreciate you bringin... read more
A rating of 1 is way to high. Ulta is currently running their 21 days off savings event and their web site will not allow me to complete the purchase. I cannot even get past the secure checkout screen.I tried the chat line and waited 15 minutes before I could speak to a representative. "********" was a computer generated responder with completely inappropriate answers.Email was sent to me but after I responded, I heard nothing. Today I tried to call them and is couldn't even do this from their app, so I called directly. I ha... read more
Business response:
Hi *****, we appreciate you sharing your honest experience with us regarding checking out and reaching out ***** Services teams. We have been experiencing a higher than normal contact volume which has cased delays for all of our ***** Service teams getting back to our guests. We sincerely apologize for the errors you experienced and our IT teams are working diligently to resolve these issues and improve the online experience for our guests.
Nightmare. Im a diamond member and Ulta card holder and Im about to be neither. I tried placing an order Sunday that couldnt process on their end. I wasnt aware Ulta was having these widespread problems for weeks because they have made NO ANNOUNCEMENT which is unconscionable. but I digress. The unprocessed order took all of my accrued points, and I cant reach anyone in customer service. Ive tried calling, texting, chatting and emailing. Repeatedly. NOT TO MENTION I have missed out on every One of the 21 days sale items since... read more
Business response:
Hi *****, we sincerely apologize for the negative experiences that you have had trying to check out online recently with Ulta Beauty. Our IT teams are working diligently to resolve these issues to improve the online experience for all of our guests. Due to these errors, our ***** Services teams have been experiencing a higher than normal contact volume which has caused the long delays in getting back to our guests. Lastly, we can also confirm that your pending points have also been returned to you, and are able to be redeeme... read more
Placed an order 1 week ago and wondering about order status as it has said "shipped" for nearly a week now. When i check order status the date went from Aug 28th to Aug 29th then no date at all. Says awaiting carrier pickup by Lasership but when i check on "need help" page it says from **** Charged 38$ and haven't received my shipment yet
Business response:
Hi ******, we apologize that you have not received any updates regarding your recent order. We will follow up with you via email to get more information regarding your order, so we can look into this for you. Be on the look out for an email from us shortly!
I have been a loyal ulta and diamond status member for years! Their lack of communication when they have taken hundreds of dollars of my hard earned money out of my account with no response is despicable.
Business response:
We completely understand your frustration, *******! We want to apologize for any inconvenience caused by the current enhancements being made to our website, which may be causing difficulties in placing orders. Please know that our team is fully aware of this situation and is working diligently to rectify the issue as soon as possible.Regarding any pending charges, we assure you that they should be resolved within 3-5 business days. However, if by the 5th business day, your charges have not been returned, we recommend reachin... read more
Giving Ulta a One Star rating is being generous! Their customer service is absolutely horrible! ********************** shipped me the wrong item and Ive been trying to get it resolved for six days now, and still havent been able to get any kind of resolution. When I call, I wait a MINIMUM of 26 minutes before a representative picks up and then immediately hangs back up. I tried the texting option. I had three different representatives text me back, and when I told each of them the issue with my order they never texted me bac... read more
Business response:
Hi *********, we sincerely apologize for the troubles that you had contacting our ***** Services teams. We have been experiencing a higher than normal contact volume which caused some delays in our specialists getting back to our guests. We reviewed your information and see that one of our specialsts was able to assist you with a reshipment of your item. If you have any issues with your reshipment order, please reach out to our ***** Services teams, and we would be more than happy to help!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 735 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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