This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I ordered the holiday Advent box from Ulta. I realized that I had sent it to my daughter and not my home address. I saw my mistake when I got the email saying hi to my daughter. I immediately called Ulta and asked for a change of address for the time. My email said it was sent in one hour time frame. I was told they could not change the address. I asked to cancel. I was told they have a one hour policy to cancel. I called my credit card company and they said I can dispute as soon as it posts to my account. So ***************... read more
Business response:
Hi *****, we appreciate you for sharing your recent ordering experience and we understand how this would be frustrating. After partnering with our warehouse, we were unable to cancel it as your order had already been processed. We truly apologize for any inconvenience this may have caused. To avoid any future confusion, we ask that you visit Ulta.com to update your ****************** address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the ed... read more
Horrible customer service. I placed an order for pickup still wasnt fulfilled by 2 hrs went in store before they closed because I needed the products for the next morning and I tried to cancel the online order in store. They associate said she couldnt cancel the order I had to call customer service I did so took a whole day for them to contact me back and then the customer service rep says they cant cancel the order because its ready for pick up so I have to go in store. I also couldnt use the coupon so I ended up paying mor... read more
Business response:
Hi *****, we're truly sorry for any inconvenience this may have caused, we would be frustrated too in this situation. We do apologize as we are unable to cancel pickup orders once they have been processed and ready to pick up. The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged. We have gone ahead and emailed you a new coupon that you can use towards your next purchase. We appreciate you for sharing your feedback as it allows us to improve our gu... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Ulta is run like a scam. They advertise various promotions and do not deliver on their part despite fulfilling the stipulations. Makes it very difficult to reach customer service rep -- even with multiple attempts, methods, avenues. They store payment information even though I opted to "NOT save payment info." My account keeps showing charges despite the website claiming my order did not go through (never specifies why) and I am unable to speak to a rep. ***** to the stores is also unhelpful due to incompetence and poor atti... read more
Business response:
Hi *********! We are very sorry to hear about the troubles that you have had contacting our ***** Services teams. Our teams were unable to locate your previous contact history, but you can always reach out to our ***** Services teams through the contact us page on our website here: ******************************************************************* Regarding your pending charges, a pending authorization hold on funds may be placed on your account for an order that did not fully go through or a completed order that has not ye... read more
It's my birthday month and I haven't been able to order a thing this entire month, and now it's almost over. Each week I've tried to place an order, I encounter an error: coupon not working, items disappearing from my cart, today's most recent one is a M3 error message when trying to checkout for a pick up order. It seems the only way one's able to make a successful purchase is by physically going to the store, but I am unable to do that. I haven't been able to use my prestige coupon, haven't been able to shop during the 21 ... read more
Business response:
Hi ******, we are so sorry that you have been experiencing issues checking out online. We love beauty deals just like you and our teams are working very closely together to troubleshoot each issue with guests. We're working hard to make it right for our guests. We appreciate you being patient with us while we resolve this for you, and we understand how incredibly frustrating it must be to encounter difficulties while trying to place an order. We see that our teams have gotten back to us regarding the issues you were having a... read more
Horrible my first order and said was delivered However was not received. They refuse to help in any way. So frustrating
Business response:
We can see how upsetting it could be to not receive your order, *******. We will follow up with you via email. We hope you have an amazing rest of the day.
This all started the morning Ulta released its promo-free 38-piece set with a value of $318, free with any purchase of $140. I have been waiting for a promo like this, so I went ahead and made sure I had $140 worth of products in my cart and quickly checked out. I wanted to make sure I did not waste any time checking out so I could receive the free 38-piece set. When I placed my order, it said everything was in stock, including the free 38-piece set. 3 days later on September 18, I received an email stating that the rest of ... read more
Business response:
Hi ******, thank you for reaching out to us regarding your ordering experience. We understand how it would be frustrating for part of your order to be cancelled as we know you were looking forward to it. We try our best to ensure our inventory is as accurate as possible as we're accepting orders, so we're truly sorry that the free gift was out of stock at the time your order was being fulfilled. After partnering with our internal team, the $25 e-gift card is the most we are able to offer at this time. If you would like us to... read more
The birthday gift for Ulta Members is a SCAM!! Totally fake advertisement. They never have it available in the stores, and you are forced to order it online and pay 35$ in shipping costs.Is it really difficult to keep a stock of gifts at stores? So bad for Ulta that their competitors take it so much seriously. Besides that, the customers are denied to file a complaint for this subject. I mean, does Ulta really want to hear their customers? So disappointing!!!
Business response:
We apologize for any frustration you may have regarding the September birthday gift being currently out of stock at your location. Unfortunately, we're unable to ship a gift with purchase on its own, as it can only be processed with a qualifying purchase online order while in stock at our warehouse. In the pretty fine print of our birthday offers, it states that this gift is subject to shipping and requires a purchase if doing a pick up order as well. An alternate option in the future would be to contact a different local Ul... read more
I placed an order on September 6th. I didn't realize that a previous address (that I've deleted 3 times) was back on my account. So, I chatted immediately and the order was canceled within 15 minutes. The problem is that I used a giftcard, and I'm still waiting to get that back. I've emailed, chatted, called, and texted numerous times but I cannot ever seem to get through. I want my $500 back. 9 days is way too long to be waiting for a refund. The $0.07 charge to my card was refunded within a day. I just find it weird that p... read more
Business response:
Hi ***! We're sorry to hear that you have not been refunded back to your gift card, our guest services team is experiencing higher than normal volume. We completely understand how frustrating this has been for you, please know our team is working on sending this gift card, and you will receive it soon. We appreciate your patience.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 724 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com