Ulta Beauty

Adrian C 

on BBB

a year ago

Made a large purchase online and when my order arrived half of it was missing. I immediately contacted Ulta customer service to let them know. The customer service rep was super muffled and hard to understand. He kept asking me the same questions over and over again and I felt like he wasnt believing me. After being on the phone for 30 minutes with him he finally fulfilled the rest of my order. Two days later I am unable to get into my account. I go to change my password and it says invalid email. I messaged Ulta through the... read more

Katie Q 

on BBB

a year ago

I tried to chat in because I had an issue with my order. I should have had 15% off the order. While chatting in they said I needed to place the order by 11/4 which I did but their system decided to process 12:05am 11/5. After acknowledging they saw my screenshot email confirmation of 11/4 proceeded to treat me as less then and as a liar and not help. They acknowledged my confirmation from the night before but said there system processed later when it wanted to and they won’t help. Terrible experience I sent proof screenshots... read more

Brenda C 

on BBB

a year ago

I have been an Ulta shopper for many years, I foolishly let them talk me into one of their credit cards with Comenity bank. I finally used the card and completely forgot and I never received a bill. What I did receive was a notice from the credit bureau. I immediately paid the balance and contacted Comenity. I told them I had a 100% clean credit rating until this and asked them to give me a one time forgiveness since they never sent a bill and have it removed from my credit report. After months I finally received a very rude... read more

Jackelyn A 

on BBB

a year ago

If I could -1,000 stars I would. I purchased the baby bliss pro and paid with my debit card which was charged $197 immediately when Purchasing. I noticed that I did not see it in my purchase history so I chatted and representative who provided me with an order #. I then decided to go on the website to look up the order number, it was not valid on the website. I called and the representative confirmed that this was the confirmation number and that I would be receiving my product in 3 to 5 business days. I then emailed a repre... read more

Cynthia H 

on BBB

a year ago

I had my hair colored at the ****************** location. I have had it colored there for years. I was not satisfied as I paid. My color was darker blonde underneath. My gray was not even colored on the right side of my face. The stylist never showed me my hair with a hand held mirror. I paid $100 for a service I wasn't happy with. I have made multiple attempts to resolve this by calling the corporate office. No one calls me back. The store manager is rude. They keep saying it is under review. It has been a month. They only ... read more

Corrine W 

on BBB

a year ago

Ulta shoppers beware!!! I bought a few products from Ulta and decided I needed to return. Brought the items to local Ulta store, with the original sales receipt and was told my return could not be processed without a phone number. I bought the items under my sister's phone number, it's a loyal program I guess. Anyway, I did not have my phone with me at the time to give the number. Sales associate at the register insisted she could not process the return without a phone number. Again, the original receipt for purchase was wit... read more

Tiffany A 

on BBB

a year ago

I used the app to order some skincare that totalled almost $120. I had selected to pick up at my nearest location, as I had many times before. I placed the order in the morning, and drove that evening after work to receive the items, as I needed them before I left the next day out of town for work. The lady at the counter verified my ID, but could not find the order. I checked my email, but then thought it may be in the app as i had recently downloaded to make ordering easier. Somehow when I was filling in the pick up person... read more

Emily G 

on BBB

a year ago

I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more

Sharla R 

on BBB

a year ago

I purchased items from Ulta Beauty online. These items were never delivered, and showed delivery delayed. 12 days after, the order shows delivered on original date, what a shame! In between and still, I have messaged, chatted, emailed, called customer service with absolutely NO resolution, no refund. Obviously the delivery company lost the package or is scamming and I have been charge for items NOT received. It's literally the only company I have delt with that handles non deliveries and customer service so poorly. 16 days l... read more