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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered online and even I though I said to use the address I enter, the website still used my PayPal address that is in ********** and i just moved Tennessee. They said there is no way to cancel my order or change the address. The only way I can get a refund is if my package is rejected or return. Like thats going to happen. I will not order or shop at ulta again. I called with in a hour of my order being place
Business response:
Thank you for sharing your experience, ****. At this time, cancellations aren't guaranteed as orders start being fulfilled as soon as you hit the 'submit' button. We process orders quickly so our guests receive the shipment as soon as possible, which limits our ability to modify purchases, and for our guests' privacy and security, we're unable to change the shipping address. Please be sure to log into your account on ulta.com and click the "Address Book" tab to update your default address with us, and when using PayPal or Ap... read more
This company has the worst customer service. I have spent hours on the phone trying to process an online order with a valid gift card - only to be left no where. Do not purchase gift cards from Ulta - they are fraudulent- they created a system that does not allow you to use them. And there is never anyone higher up to help - they are conveniently out of the office. Ive always had issues with them - but because I love beauty looked the other way. Not anymore / thankfully there are many ways to get the products I love without ... read more
Business response:
We sincerely apologize for the issues you're experiencing while attempting to place your order, ********. We use a payment processing system and, because of that, we have limited information about why your order failed processing. We have escalated this situation for further review and we will be following up with you directly within 7 business days.
They will charge you fees if you have a charge card with them. I thought I paid my balance off per my billing statement in Mar. But found out they kept charging me monthly bogus charges like finance fees and late fees each month. Now in Jul I owed *****. I pad their made up fees and closed my acct.
Business response:
We sincerely apologize for any inconvenience or frustration, ******! As our credit cards are handled by our partners at ********************** we recommend contacting them for the best assistance. You can do so by calling ************.
Worst experience ever! Prejudice salon workers, unprofessional, rude and ignorant. I will NEVER spend a ***** here. I called to make an appt for a cut and asked if they had someone who could cut African American natural hair. The incompetent AREA EDUCATOR said yes, we have Summer. He said all their cuts come with wash and style and cost $45. I arrived at the Monroe, ** salon for my 1pm appointment and was promptly told that "we can't do your hair". Buffy, the most unprofessional, rude, and prejudice person I've met said they... read more
Business response:
We appreciate you sharing your feedback with us about your Salon experience. Additional charges may apply to some services based on hair density and heat styling requirements. Prices and services are subject to change and may vary by location. We truly appreciate your feedback and will use it to improve service in the future.
Not delivered merchandise. Very bad service. Zero help online. Very disappointed.
Business response:
We're sorry to hear that you were disappointed by your experience with us, *******. Please know that our teams are currently investigating this matter for you. Once we have more info, we will be following up with you.
The manager (Joy) is extremely unprofessional! She's rude and has a bad attitude. Regarding a salon complaint, she took it upon herself to call my cell phone and harass me! The particular stylist I seen had rushed through my service and left a good portion not my hair untouched, didn't even bother to highlight it! She took the bleach off to soon, ******* and then decided to try and hide the brassiness by toning it darker. Then, had the audacity to try and nickel band dime me to death, always wanting to raise her prices. ****... read more
Business response:
This doesn't sound right, ****, as we always want our guests to feel comfortable and valued when they visit us for a salon appointment. We appreciate you bringing this to our attention, and we'd like to connect further about your experience. When you can, please contact our ************** team by calling 1-866-983-8582, emailing ************************************************************, or messaging us on Facebook, *********, or Twitter."
I purchased over $200 worth of goods. Changed the address to my new one. When I went back to add one more thing to my cart it must have reverted to an old address on file. I realized this as soon as the purchase confirmation came in. I emailed and called immediately to which I was told they cant cancel or change the order as its already been processed (one minute later.) My next bet was ***. I paid $20 for the ability to schedule and redirect shipments. Then I found out that ********************** doesnt allow redirection. T... read more
Business response:
We sincerely apologize for any aggravation or frustration, *****. Because we begin processing orders immediately after you confirm the information and select ***** ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking ***** ORDER. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve for you... read more
I paid almost 200 for my short hair to get a trim, color, and a few foils. Not to mention the 40 tip. My hair turned orange within a few days. I went back and the one lady put something on it to make it darker. *** DARK and no highlights. She told me with shampooing it and giving it time it will lighten up and will see highlights. Nope. Didn't happen. I called back and they refused to fix it. They said I waited too long. I could understand if in another circumstance where after a while I just complained about it, however thi... read more
Business response:
We're truly sorry to hear this, *****, as we want our guests leaving their salon appointments loving their results. We appreciate you sharing this with us, and rest assured our team is taking a closer look into this for you. If you have additional details you'd like to share, or if you need help with anything else, please don't hesitate to contact our ************** team by calling 1-866-983-8582, emailing ************************************************************, or messaging us on Facebook, *********, or Twitter."
I have ulta rewards I shop online and In the store I had seen some things I wanted purchase I went back to check out my cart. There was a box stating if you feel there is a error contact ******************** at this number basically blocked. I contact them send a screenshot how can I send a screenshot if I am blocked. This company really sucks. And customer service isnt any better. So they can keep me blocked and I will spend my money with *******.
Business response:
Hi there. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email atgethelp@ulta.com, so that we can assist you!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 619 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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