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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I made a purchase for $143.96 for a perfume which they say was delivered at my front door but it was not there . Called the customer service several times but no help was provided. Nor for a refund nor reshipment . I called like 7/8 different times but no refund . I am a loyal customer for years . Its soo frustrating and annoying. I need my money .
Business response:
We're truly sorry to hear that you haven't received your order or a refund yet, Hayzel! Please know our teams are still actively investigating this case for you, and they'll contact you via email once they have more details. We appreciate your patience and feedback, as it allows us to improve and creating better shopping experiences for you.
Beware of the FREE GIFT with purchase. I ordered an item and spent more to reach the free gift only for the item to go out of stock. They had 3 choices of colors for a free gift - the one I chose apparently sold out and they just remove the item from our purchase rather than sub it out and stand behind a while quantities last. In store that is fine...you can opt out of your purchase or chose a different option....online however they submit your order and tell you it's their policy to not ship a free gift on it's own. It is u... read more
Business response:
Thank you for sharing your experience, *******. Our free gifts are so popular that they fly right off the shelves, and we understand it can be frustrating when they run out of stock.The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I have been a diamond member for years at Ulta Beauty. Recently I'm not able to placing an order online, first time I figured out I have been blocked from their website when my sister asked me to purchase parfum set online total of $80 about 3 weeks ago. It didn't go through regardless of payment I tried. Contacted their CS is hopeless. I was told it was glitches on their website and just few business days for them to reach me back. I also emailed CS back and forth nothing has been resolved. I missed all the sale for items I... read more
Business response:
We're sorry to hear your disappointment, *******. Please know that we only promote purchases for personal use or gifting. AtUltaBeauty, we are committed to providing you with an outstanding experience and would be more than happy to assist you at one of our stores to do so. ?Thank you for sharing your experience.
Item was being shipped to wrong address. I contacted the call center immediately, representative stated that they would cancel the order. They could not re route the correct shipping. ALTHOUGH it had not shipped yet. I called back because there was no update. The next day I get an email stating that Sorry You recently reached out about canceling your order -- thanks for getting in touch.?After partnering with our warehouse, we were unable to cancel your order because it is already being processed for shipment. We truly apolo... read more
Business response:
Hi ******. We are sorry that this was your experience with your order and our customer services team. We aren't able to alter shipping addresses once an order has been submitted by our guests. We dont make changes in order to protect your orders, as we dont want someone to be able to change the address and snag your amazing buys. Thank you for sharing your feedback with our teams regarding this across many platforms and we hope to use this to better our services in the future.
I bought a small bag of items today from Ulta Beauty at ******************** in ********* **. When I was unloading the bag at-home, I realized the 26 dollar mascara was missing from the bag. I drove back again even though it isn't a short trip. The manager told me thatthe teller remembered putting it in my bag. She asked me to wait while she looked at the video. She came and said the video showed the mascara was put into my bag. She said the mascara must've fallen out of the bag. Nothing feel out of the bag. I told the manag... read more
Business response:
We're truly sorry to hear this about your visit, *****, as we always want our guests to feel welcomed and valued each time they shop with us. We appreciate your honest feedback, as it allows us to improve and create better shopping experiences for you. If you ever need help with anything else, please don't hesitate to contact us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at ***********************************
I placed an order that had been delivered to an old address even though I had updated it, it was still delivered to the wrong address. When I contact customer services I was told they would not refund me nor re ship my package as it was shown successfully delivered. This company is a joke and treats their loyal customers awful Do not shop or order anything from here go to Sephora
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, ******. Per our shipping policy, we are unable to change addresses once the order has shipped. Your feedback is appreciated and will be used to improve our processes to create better experiences in the future.
Literally the worst customer service. I purchased an order that showed delivered over the weekend. It was never delivered. I reported the issue right away hoping they could find where it went. They advised it would have to be three business days before they could do anything. I asked for a trace and was told it was **** that delivered which was strange as it was after their typical business hours.I chatted in again and was assured it was still being delivered and they probably just marked it as delivered early. So I said fin... read more
Business response:
We're truly sorry to hear this, *********, as we always want our guests to receive their orders at their correct address. We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. If you ever need help with anything else, please contact us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at ***********************************
I applied for a credit card and after speaking to my husband we decided to close it out. I've been struggling to close this card out and pay it off since May and I'm still getting charged month after month even though the customer service rep keeps telling me the card is closed, I've paid everything off and I should not get another ****. Yet here I am again with another ****, why am I getting charged interest on a card that is CLOSED! I'm so tired of this and need help.
Business response:
We're truly sorry for any inconvenience or frustration you have with our credit card, Vi. Because our credit cards are handled by our partners at ********************** we recommend contacting them directly. You can do so by calling ************.
I am disgusted at how I was treated from customer service and how extremely unprofessional the treat people with lost packages. My package shipped the 18th and hadnt made an update since, I contacted later ship three times, on the third time they confirmed in fact my package was lost. I then contacted Ulta cause Lasership said if hadnt arrived two days I contacted them, then the package is lost and it is now up to the seller. Ulta tells me to wait till the 29th, the 29th for what exactly? To tell me package is lost, its almo... read more
Business response:
We're sorry to hear your disappointment, ******** If a package has been lost by a carrier, once they update the tracking to show "Lost," our teams can certainly assist. If this information is not shared by the carrier, we must allow the full 8 business days for delivery, as agreed upon by selecting this shipping method at checkout. Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 619 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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