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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This is a report that Ultra Beauty robbing their customers during pandemic. This company is scammer.I have placed an order on Oct 19 2021. On product page price was $14.50.I purchased 10 units and in checkout total came to be $284.20 meaning each item at checkout increased double to be $28.42 I did not notice first and clicked "Pay"Later I notice I got scammed. After my first email they immediately changed the product page price. After many more emails I sent they said they're gonna investigate, but they never get back to me... read more
Business response:
We're sorry to hear you were disappointed by your recent order experience, *** Our teams have reviewed your situation and have provided responses to your inquiries. We appreciate your feedback and will continue to improve our existing processes accordingly. Thank you.
I opened an Ulta card today, and scheduled an appointment for a bang trim. I went for my appointment at 4:45 and I waited by the back register for about 15 minutes before anybody acknowledged me. She was in the back doing a clients hair and did not see me. She comes around the corner and asked if I needed help, and I told her I was here for an appointment. She asked me what time my appointment was, and I told her, and she goes that's strange that should've been blocked out. She has me reschedule, and I let her know that even... read more
Business response:
Thank you for sharing your experience, *********. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
I've been a customer of yours for so long but today.Today,10/30/2021 I went to the ************************************ store and I had the worst experience of my whole life. I was walking around, and stopped by the fragrance section everything was pretty good.I was with my mom and my sister until I realized the security woman was staring at my family and I, and it was not simply looking at us, it went to the point I started feeling harassed because she stopped and started looking at our faces, making the situation totally u... read more
Business response:
We're truly sorry to hear this, *****, as we always want our guests to feel welcomed and valued each time they shop with us. We appreciate your honest feedback, and our teams are aware so we can improve. We hope we'll be able to improve for you in the future.
I have been a long long time Ulta customer, in-person and online. Unfortunately I will not be ordering online again. I placed a large order. They sent the wrong item. I get mistakes happen. I contacted them gave them my full name, order number, member account number and last 4 digits of my phone number and that was not good enough to pull up my account. They said without my full phone number they can not help me. I don't need to give my full phone number to someone online that should have the information and I provided enoug... read more
Business response:
We're truly sorry for any inconvenience or frustration, *****. The safety of our guests' information is our top priority, and rest assured all of your personal information including your phone number is secure and won't be shared. We ask to verify all of the information just to ensure that there are no errors or typos have occurred in your information on our end. We appreciate your honest feedback as it allows for us to improve for the future.
They blocked from using the online ordering site, tried for 3 weeks and got the run around. I used ******* with no resolution. They have not responded and I am upset with the customer service. I get an error message saying my payment needs verification. When I spend thousands of dollars at the store.
Business response:
We're truly sorry to hear that you're having trouble checking out online with us, ****** Please know our teams are actively investigating this to learn more about why you're unable to checkout online. Once our teams have an update for you, they'll contact you as soon as they can. We appreciate your feedback as it allows us to improve our systems for our guests.
After reading below seems Im not the I my one having issues with online Ulta orders. I recently spent $160 online for a sale. The package got shipped to the wrong address. I called CS 5 times within 2 weeks. I was told a supervisor would call me back and got nothing. It went to be investigated and They said there is nothing they can do. No reshipment to the correct address and no refunds. So Im out $160 and no products. I order there regularly and probably have spent thousands of dollars. Ive learned Ulta doesnt care. Basica... read more
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, ******* Per our shipping policy, we are unable to change addresses once the order has shipped. Your feedback is appreciated and will be used to improve our processes to create better visits in the future.
I had an issue with one of the item. I contacted the customer many times but no one is helping me or resolved the issue. Finally I tried to reach out manager but all I was told that no supervisor is available and they will call me back but that didnt happen either. For one small issue its been almost 10 days. Very upset.
Business response:
We're sorry to hear you were disappointed by your recent order experience, ******. Our teams have reviewed your situation and have provided responses to your inquiries via several contact methods. We appreciate your feedback and will continue to improve our existing processes accordingly. Thank you.
Ulta has the single worst customer service I have ever experienced. I sent in a return as anyone normally would have - to their mailing address and since I didn't hear from them after about a week I reached out to them to find out the status of my refund. The customer service agent told me that since I didn't alert them to expect it ahead of time that it could now take up to thirty days to get my refund back. As of today I still have not heard from them so I emailed again, forwarding my previous email so the new customer ser... read more
Business response:
We're sorry to hear the disappointment, ******* We're proud to offer a guest-centric return policy, allowing guests to return any item for any reason. For immediate refunds, our stores can process returns quickly. When mailing items back to our distribution center, the processing does take time and updates are not available under completed. Within 30 days of the item's return, an email receipt will be issued. Your feedback is important, we always want to hear from our guests about what they like and what they feel could be i... read more
I have been a Ulta MasterCard valued customer with excellent credit and always keep a zero balance on all 16 credit cards I have! I placed a order online at Ulta.com and used my rewards points (money) $67.50 I received a text message stating that there was a purchase on my credit card and said the amount. I looked for a conformation email, but never received one. So, I did a chat message with a associate at Ulta and she stated that there was no purchase and I explained that I did make the purchase and my $67.50 was gone in r... read more
Business response:
We're truly sorry for any frustration or confusion, ****! Because of the payment system we use for online orders, we have limited information as to why your order didn't process. Please reach back out to us within 14 days if your points still aren't returned to your account, so we can take another look for you.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 619 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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