Ulta Beauty

Ba K 

on BBB

3 years ago

For any considering shopping at the Ulta store in *********** ** (********************), I would recommend to go elsewhere. Whether busy or slow, it's usually difficult to find help, & once you do they may be super rude, like one manager I dealt with recently (I believe on Aug 5th 2021). Shortly before dealing with her, I went to buy a product there a few days before but couldn't because they had what they deemed a 'global' tech issue that prevented them from accepting credit card transactions so they required cash only *** ... read more

Sandra W 

on BBB

3 years ago

Ulta charged me a late fee after I called and paid the total and closed the account on my credit card!!!! Terrible service and BS 

DEBBIE F 

on BBB

3 years ago

I placed an order last week and it's being delivered to the wrong address. I have tried many times changing my address online and over the phone and it's still not right. Now my package is being delivered to MA instead of MI. I have wasted my entire day trying to get the package rerouted and I have made zero progress. I used my birthday coupon and extra points your were offering and now I being told by the chat.. If package is refused delivered or return the package by themselves, once the order returns to the warehouse you ... read more

Maryam A 

on BBB

3 years ago

I had an appointment to get a blowout for a wedding in *********** St. ******* Ulta. When I contacted the store, I notified them that I have naturally curly hair because I know some stylists dont have that expertise. They assured me all stylists are trained to do all hair types. When I arrived to my appointment, it was clear that ******** the assigned stylist didnt know how to do naturally curly hair. She left me in the washing area to consult with her Black colleague only to come back and tell me that doing my hair texture ... read more

Olivia C. 

on BBB

3 years ago

I thought I changed my address and turns out i only changed my billing address, I ordered 150$ worth of things which was such a huge bite to swallow for me especially in COVID times.They said there was nothing they can do since it was delivered to the old house, of course its not going to get to me. I texted and called and both literally flat out said I lost 150$. Ive never been so upset at a company before, I have loved Ulta for so long, but this is the last straw!! Im in absolute shock thats the most money Ive lost, and it... read more

Meri G 

on BBB

3 years ago

I placed an order online at 9:24 and there was a gift with purchase and two items to choose from, choose the one I wanted, an $82 order and once hit purchase, it automatically put the other item I did not choose in the order. I called right away and gave my order number. I was told you need to call back in 25 minutes and then I did, the person on the phone could not change anything on the order, and I asked to speak to a supervisor and was given the supervisor and was told the same thing so I wanted to cancel the order. I wa... read more

vicki f 

on BBB

3 years ago

I am a long time customer of ********************** and have never had a problem until recently. I placed an order online on 7/15/21 for a ****** I used gift cards, but my total was over ****** charged to my credit card.I never received the order They said it was delivered on 7/27 at 5 pm my husband was just home from work and in the front yard at 5pm on July 27th nobody showed to deliver a package. I got nothing but run around from Ulta when I called on 27th they said sometimes orders will show delivered even when they aren... read more

Holly J 

on BBB

3 years ago

I ordered a package on 7/26. 8 days later I still had not received my package. I called and the man I talked to said hed refund my card, and my package had been shipped, that I would still be receiving it. I called back today 8/11, and was told by a supervisor that once the refund was issued and my package was then cancelled. That she apologized for the rep telling me otherwise. I then asked if I could atleast get faster shipping since I would have to reorder what I purchased, and she told me no, there was nothing they could... read more

Carol 

on BBB

3 years ago

I wont be ordering any products from Ulta online again. We got the ************************* bath set and the coffee mug wasnt wrapped, literally tossed in the box. It arrived chipped and jumbled. The only way to return was to either pay for shipping to return it or return in-person to a store. One store didnt have the mug but I found another store with it. Then I was able to do an even exchange but still had to pay a ***** for taxes or something. What a pain this whole experience was. The employees at the store were super k... read more