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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
They should get no stars. I find it quite unbelievable as well that they would have higher than an F with BBB considering the amount of issues I have myself found they have. I am a makeup artist, beauty blogger etc so beauty is how I put food on the table for my kids. So to banned from shopping makeup is not an option. (Not that I would ever want to shop with such a vile company ever again it is just the point.) First of all I was locked out of my account and couldnt pay my Ulta card **** so I had to call the bank to just fi... read more
Business response:
We appreciate your feedback, Jessica, as we're always looking for ways to improve. Please know that this feedback will be shared with our internal teams.
Why can I not give no stars. This place is a joke. I do not understand how come they cannot change an address.. I tried canceling, and or changing the address they could not do either. I had corresponded with them and they just have a its not our fault attitude. This is such a non customer friendly business. There staff is rude in stores as well they need to shut down or clean up there act. Im so disgusted with ULTA!!!!
Business response:
We're sorry to hear that you were disappointed by your experience with us. Please know that we are unable to modify orders in any way once they are placed for the privacy and security of our guests. As the package was successfully delivered to the provided shipping address on the order, we are unable to reship or refund the order. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you sharing your hone... read more
I ordered online from Ulta but I never got the shipment. I reached out and asked for a refund and constantly got the standard message that my order was delivered successfully and that they would not refund or reship my items. It's been a back and forth for 3 weeks and they finally just sent me a copy of the ********* with a signature and it says that my doorman signed for it. I have no doorman! They obviously delivered it to the wrong place. I am shocked at this level of poor service because ****** would just refund me with ... read more
Business response:
Thank you for sharing details about your experience with us, Cindy, and we're truly sorry to hear that you didn't receive your order. In our Terms and Conditions, we state that we don't replace packages once they have been passed on to the carrier; however, as a one time courtesy we've processed a refund to your original form of payment, and we'll make sure your feedback is shared so we can improve for the future.
It sounds like I had the same experience as many others. I placed an order and within minutes I realized I accidentally had it shipped to a former address. I called and tried to cancel it (not even 5 minutes after I placed the order), and she said they cannot change the address on orders, and she would tried to cancel it. Fifteen minutes later I get an email that the order cannot be cancelled, but I could try to contact *** and have the package rerouted. *** would not let me reroute the package, and it was delivered to my fo... read more
Business response:
Hi Lindsay, we're sorry to hear this was your experience. We do understand the frustration and disappointment. As we begin working on orders as soon as they are submitted to us, it is not always possible for us to cancel an order. We appreciate you sharing your experience and feedback with us regarding your online order. Your feedback will be shared, so we can continue to make improvements going forward.
I placed and order and realized I did not change the ship to address. Called within 10 min to change, they notified me they are unable to cancel or change the order at all. I asked if the items are shipping tonight because if not they should have the ability to cancel. I work in sales and do not know of any other company with a policy like this. Even ****** delivers most items within days AND manages to have a cancellation policy. This business has terrible customer service practices. I will be sharing this experience with e... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Amy. Please know that we are unable to guarantee cancellation as our warehouse team immediately begins to process and pack orders. A member of our team attempted to cancel the order for you, but the cancellation failed as the order was too far into processing. We appreciate your feedback, and we will be sharing this with our internal teams.
I order online from Ulta, when I got the confirmation email I noticed that the quantity for one of the items was 2 instead of one. There wasn't a option to edit the order so I emailed them right away to fix this problem... within 2 minutes of placing the order. They responded and said that they could not edit the order, and then I asked them to cancel it, they told me that they would not do that. I contacted my bank to block the charge and they said they were unable to do that. SO I then called Ulta costumer service and the ... read more
Business response:
Hi Amber! We completely understand how frustrating this can be for you. After partnering with our warehouse, we are unable to cancel it as your order has already been processed. We truly apologize for the inconvenience. ? However, you do have the following options: Refusing delivery at the time the carrier delivers your package, and the order will be shipped back to us. Once checked into our system, you will receive a full refund. Return the order in store, as this is the quickest way to be refunded! ??? Your business is imp... read more
I ordered 3 items from ulta online I changed my address before I ordered and yet somehow it sent it to an address I haven't lived at for about 5 years now? They refuse to give me a refund because the " item was successfully dropped at the porch" I don't live there it was not successful and I should of gotten my money back.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Haylee. As the package was delivered to the shipping address provided on the order, we are unable to reship or refund the order. We appreciate your feedback, and will be sure to share this with our teams.
These people are just awful. You call to solve minor issues and they give you a near heart attack with false information every time! I almost feel like they do this so you forget why you called in the first place! *** ***. They are just awful and their whole point system is a marketing scam that they use to mislead you into thinking your earning something when in fact they are just stealing from you! Right now ** owed $40.19 and after ** reimbursed I will NEVER be back! ******* is better and ** going to give them all my busi... read more
Business response:
Thank you for sharing your experience, Kari. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback
Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!
Business response:
Hi Sabrina, we're sorry to hear this was your experience. While an estimated delivery date may be provided at checkout, we can only guarantee that your order will arrive in a specific time frame for each method of shipping. We appreciate your honest feedback and it will be shared with our internal teams. You can view more about our shipping policy here: https://www.ulta.com/guestservices/guestServicesCenterDetails.jsp#ShippingPolicy.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 619 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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