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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered an online order from them totaling $51.06 on 4/13/21. It was mailed out on 4/14/21 and was said that it was left on my front porch on 4/18/21 which is a Sunday. I looked everywhere outside and there was no package. I contacted Ulta and got the response that I needed to wait 3 days to see if it showed up. I waited the 3 days and again contacted them on the 3rd day to let them know that it still was missing. They told me again that they wouldn't help me because I didn't wait the full 3 days since it was only 7pm on t... read more
Business response:
Hi there! After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by the carrier. Once again we apologize for this inconvenience.
ULTA (Billing issue) My bills are always paid on time. For some reason, Ulta never received my payment, so I stopped payment on check and paid by another credit card. This was all done before my billing due date. So, what do they do. Charge me $29 for a return check fee......AND they refuse to waive it.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Jan. For all inquiries regarding the Ultamate Rewards Credit Card, we recommend contacting Comenity Capital Bank at 866-257-9195.
Do not pay for expedited shipping from this business. On the website, if you expedite, it says it will arrive within two business days. When shipping confirmation email arrives, it says 3-8 business days. When you call customer support, they say “The website is showing just an estimate.” And they will also refuse to refund the expedited shipping charge.
Business response:
Hi Jennifer, we're sorry to hear that you were disappointed by your recent experience with us. Please know that our expedited shipping service can take between 3-4 business days to be delivered. The delivery date shown at check out is an estimate. For more info on our shipping policy, please see this link: ulta.com/returns. If the package does not arrive within the specified time frame, we're happy to refund the shipping cost.
I am a decades long Ulta member writing this to inform and complain about 2 issues that are not in your drop box options for your on-line form. The 1st issue is a major problem ordering on-line and trying to use my very old, original rewards card membership #. My current address that I've lived at for 10 years and correctly entered was some how overridden and instead my package was shipped to the address I lived in 12 years ago in a different state! There is an Internet Technology problem that needs to be addressed and there... read more
Business response:
Hi Kathy, we're sorry to hear this has been your experience. We greatly appreciate you sharing your online ordering experience with us. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. We are always happy to assist you with future issues placing an order online or with your account and invite you to reach out via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I placed an order with Ulta online, and there shipping is horrible. I ordered enough items so that way I wouldn’t have to pay the extra shipping fee, and upon checkout they didn’t even give me an estimated delivery time. I have been constantly checking if my package has been out to ship but every time I check it just says awaiting carrier pickup, and it’s has been like that for 4 days. I don’t mind having to wait but if they could just let me know when I can expect my package to arrive would be nice.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Annjalie. Please know that our standard shipping time frame can take between 3-8 business days to be delivered. For more info regarding our shipping policy, please see this link: ulta.com/returns. Once the carrier has picked up the package, your tracking info will update with a more specific timeline on when you can expect the package to arrive. We appreciate your patience.
It’s extremely annoying to be asked for my phone number. If I decline to give it the sales associate asks the person next in line. Stop it! Just Stop it! Why is it so important to have a telephone number to associate with the transaction? Ultra must sell the phone numbers. I won’t shop at Ulta anymore. Lincoln, ca store is the worst!
Business response:
We're sorry to hear that you had a negative experience at our Lincoln location, Loriann. Rest assured, we do not sell your personal information. Our associates request for your phone number at check out, so you never miss out on earning points for each purchase. We want our guests to take advantage of our Ultamate Rewards program; however, you're never required to create an account nor share your personal information. We appreciate your feedback and hope to create better experiences for the future.
I ordered $45 worth of products and never received it. They said there was nothing they would do about it because the delivery company said they left it at the right address and left it in the lobby, even with a sign telling delivery people NOT to do that. I will never shop with them again.
Business response:
Thank you for reaching out about your missing order from Ulta.com. We do our best to ensure that your items arrive safely through our carriers. Thank you for your feedback and we will be passing this along to our internal team.
On April 8th, at 12;30 pm I purchased a perfume, hour later I got an alarm, someone tried to check my credit (comenity Capital/ulta) !!! it was not my first visit. The store I purchased was at Eastvale. the cashier name was ; Kaitlyn. I trying to contact this "comenity Capital" but it was unsuccessful . Why Ulta was tried to check my credit report? Really bad experience, never go back. Be carful people when to used credit cards, really scary.
Business response:
Hi Bertha! We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
I placed an order on 3/26/21 for 2 items, the Dyson AirWrap ($550) and The Ordinary Niacinamide ($5.50). On Saturday I got confirmation that a shipping label had been created. On Monday I got confirmation that my order had shipped and it would be delivered on Tuesday 3/30/21. On Tuesday afternoon a LaserShip driver came and dropped off a small envelope containing only the $5.50 item. The shipping receipt inside the envelope confirmed that both items were supposed to have been in the same package. Since then I have been given... read more
Business response:
We're truly sorry to hear that your order was missing a Dyson item, Stephanie. We do our best to make sure we keep our guests updated in a timely fashion, and we sincerely apologize for not providing you that same level of service. If you can, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter; we'd be happy to provide any updates for you as soon as we possibly can.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 619 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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