Ulta Beauty

Han 

on BBB

3 years ago

I've been a loyal customer for years. But never again. I finally reached 2000 points in my ulta account which is worth $128.00. I made an online purchase and it only allowed me to redeem $86.00 which I thought fine. I know I will be back, I'll just save the remaining $39 for next time. Well I couldn't because I only had $3.00. There is no indication that if you have $128.00 points and spend $86.00 that you lose value in your points and its best to spend it all at the same time. I tried to resolve the issue for a long time an... read more

Isabel 

on BBB

3 years ago

Extremely disappointing when purchasing products online. The processing + shipping time take over a week, even when paying additional for expedited shipping. Reaching out to the online help center will only result in a condescending response along with shopping directions that are not clearly labeled when checking out. This is a direct indication as to how they value their customers; they simply care only to profit off your purchases without having a single concern of the lengthy delivery turnaround. *** experienced nothing ... read more

Marcia G 

on BBB

3 years ago

After ordering online from Ulta, as well as shopping in the store, I was informed that my online account was shut down and I would no longer be able to order online. I got an email stating that due to my order characteristics and not following that of a typical guest for products for themselves that my online account was closed. Puzzling since I was trying to order the same products that I normally do. Customer service is of no help. They told me that once IT makes a decisions it is permanent. They invited me to shop in the ... read more

Debra A 

on BBB

3 years ago

Isn't it WEIRD that all orders ship to the wrong house?? I have reached out to Ulta about not receiving my order. When I was on their app, I put My address in for my Delivery and Billing, even checked the box that they were the same. Somehow my order was delivered to where I lived a year ago. I reached out and received the same old email which is generated to everyone, they don't answer questions, just a generic: "After further review, your order was delivered successfully to the shipping address provided on your order. At t... read more

Angela G 

on BBB

3 years ago

Ive always had a good experience shopping with Ultauntil today. I am severely disabled, so I order online and my husband picks up in the store. We live an hour away from the closest Ulta, and my husband cant make it in to pick up the order this time. My medical condition had a spike, and I require around the clock care. I contacted Ulta to let them know and asked them to cancel the order. THEY REFUSED. Apparently their accounting software doesnt allow them to cancel orders. As a former ******* level accountant, I can tell yo... read more

Kali C 

on BBB

3 years ago

This is fraudulent. I placed an order and right after I made my online order I realized it was set to deliver to my old address. I immediately searched for a place to cancel my order. There was nothing. I then reached out to customer service to see about updating the address before it ships or cancelling the order. They told me that it can't be done and that if the package is returned they can refund the money. The package delivered successfully because it clearly is a valid address, just not my address. I reach out to the c... read more

Christa K 

on BBB

3 years ago

Ulta does not believe in correcting their companys mistakes. They place the blame on the paying consumer instead of correcting their mistakes. I have disputed the latest charge on my credit card, as I have cancelled my most recent order. Save your money and shop elsewhere. 

Sandi M 

on BBB

3 years ago

I am surprised at the reviews I have read about this Ulta because I have had nothing but great experiences there. I went recently and there was an employee who specifically worked for ******* but she helped me and my friend with great customer service. I asked for a foundation suggestion and she gave me high price and low price options. I asked her for so much more and she never gave us attitude. She seemed very invested and was attentive on whether we wanted anything else. My friend had a hyperpigmentation issue and she was... read more

Amanda A. 

on BBB

3 years ago

Wish I could give zero stars. This company is a scam. I ordered a product that cost quite a bit. I put in the correct address. They say my address was incorrect. The only thing missing was my apartment number. I dont understand how your package gets delivered to the wrong address when the street and house number were correct. I will never order from them again!! They had the nerve to tell me we cant refund or replace your order. Im so disgusted with this thieving company.