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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This business is a complete joke all I asked for was for an address change because community did not update My shipping address like they said when I called in when I moved from my previous address all I asked was if they can change the address or go ahead and cancel it out if they cant change it because where I live theres too much mail theft and they didnt do nothing to help Ive called corporate the office every where are you can possibly think and they wont help you at all and if the package gets stolen I still have to pa... read more
Business response:
We're sorry to disappoint, *****. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve for your future experience!
I recently placed an order, I immediately realized that my free product wasn't on there. I called immediately, thinking they could just add it on NOPE couldn't be done. So I did what the sales rep told me to do, reorder it and they would cancel the previous order. That's exactly what I did, 4 hours later I received an email stating that my order was already being processed and was unable to be cancelled. I had called immediately after placing the order.So once again I called and had received the run around (I explained to th... read more
Business response:
We sincerely apologize for any inconvenience or frustration, *****************. Because these decisions are made by another team, we don't have additional details to share as to why you are no longer able to order online. Please know you're always welcome to visit us in any Ulta store, and our in-store Beauty Advisors would be happy to assist further.
Two times now I have had two packages lost because Ulta cant use a competent courier service.Each time I have been met with nothing but issues when trying to get a refund or product replacement. I have been called a liar, I have been told to sit and wait, I have been told to call back tomorrow.This is theft. Of my money. I paid for a product(s), that arent cheap by the way, and have twice now had to fight to get it resolved. Save your time and energy and go to another beauty chain store. Surely they cant all be this bad.Good... read more
Business response:
Hi ******** we're sorry to hear this was your experience! We appreciate you sharing this with us as it allows us to make improvements going forward. We have refunded your order for you, which you should see back on your card within the next 5-7 business days. If you have any further questions, please reach out to us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** so that we can assist you!
Ive ordered with ULTA in the past and have not encountered any issues BUT just recently order and they gave me the run around on trying to get this matter resolved. On August 28 I placed an order and didnt realize they still had my old address but I ended up calling and emailing them to correct the mistake and they failed to respond till it was too late to change or cancel my order so I proceeded on to contacting the shipper directly since ULTA had told me that they also had already shipped my order that was THEIR EXCUSE of ... read more
Business response:
We're sorry to hear the disappointment, *******, and appreciate your direct feedback. While order modification is not a service we currently offer, we are always looking for new ways to improve our services and system's capabilities. This experience will be shared with the appropriate teams. Thank you.
I took my niece here today, to get her hair cut and colored for her birthday. Had a great experience, thanks to ******* He's amazing, and my niece's very happy. And she's hard to please lol. So thanks again ******* We will be back to see you.
Business response:
We appreciate the kind words, *******! We'll make sure the team hears this, can't wait to see you both again soon!
I visited store #*** (************************************ East *******, ** *****) on 8/13/2021. Went in to buy shampoo, paid and left. It was a very quick and short visit. However a few days ago I received a letter from ************* saying my application for the Ultamate rewards card was declined due to the info I provided when I applied did not match what they had. I DID NOT apply for a card nor was I even asked to. I believe the cashier who checked me out filled out an application for me. Just want to warn other shoppers... read more
Business response:
Thank you for sharing your experience, *******. As part of the normal course of business, retailers and other merchants routinely conduct soft credit inquiries to extend promotional credit card offers such as pre-approval offers. These soft inquiries have no impact on your credit score. We researched your complaint and determined that since the soft inquiry was blocked by your credit bureau, no preapproval offer was extended and thus there was no impact to your credit score. No credit card application was submitted on your b... read more
Used a terrible shipping service that damaged my package and didn't deliver it.Called ulta and customers service rep said it'll be reshipped with expedited shipping. 4 days later, I contact them again asking where my package is. They stated it's out of stock and didn't care that they wasted my time. The item was a gift for someone and they royally effed up. They don't offer any compensation for their inadequacy. Don't buy from them or trust them to get you your product.
They discriminated against me and sold me defective products. They tampered with the products on purpose to harm me. And I can't use the products I spent money on. They are damaged and vandalized. The facial cleaner is tampered with. Ulta beauty. Com put chemicals in there and affected my skin. Hate crime!
Business response:
We value your feedback. Our policy clearly outlines procedures on cataloguing and properly disposing any product that is used in all of our stores. If you have a concern, we would like to know more. We invite you to contact our ***** Services directly us so we can connect. We can be reached via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** Thank you.
I order $60 worth of stuff from Ulta on August 19, at check out I was told it will arrive by the 25th. It's the 25th no package and my $$$ was taken. Called it for an update told yes you now have to wait till September 3rd to get your items because it's in our warehouse and the carrier hasn't come to pick it up. So 1 month for a stupid order of $60. Company doesn't want to cancel my order because it's in their warehouse, NOT my house. Ulta employees don't want to help they only want to waist my time. $60 for a false promise ... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 619 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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