Ulta Beauty

Kim C 

on BBB

4 years ago

Placed a large order to help my teenager with his acne. Bought expedited shipping it said it’ll be here within 3 days. So supposedly shipped Wednesday here comes Friday and nothing but I do get an an email from Ulta asking how they did how was my order I HAVENT GOTTEN IT YET. My order still says ready for ups or awaiting carrier pickup for days. I see on their Facebook that lots of others are in my same boat. Sounds like fraud! They don’t want to refund but don’t ship your product. So Ulta will take your money but not actual... read more

St A 

on BBB

4 years ago

Poor customer service. Would not refund or replace items that were not delivered. Customer service representative said items were delivered via FedEx and signed for. Provided signed initials as signature evidence of delivery. However, the initials did not match anyone at our address. Refused to acknowledge the discrepancy and refused to refund or replace items. 

EHEAV 

on BBB

4 years ago

Let me preface this by saying I LOVE ULTA. For many years I was a big ******* customer. I loved shopping there and did so very frequently. However, once I moved somewhere that an Ulta was close by, that all changed. I became a lifetime loyal Ulta customer and I have never bought anything from ******* again. We are a military family so we move often and if there is no Ulta near me (as that sometimes happens), I will make sure I order online. I even request Ulta gift cards for all holidays/birthdays from family and friends. Al... read more

Gina L. 

on BBB

4 years ago

Hi, I'd like to complain about an associate at the Ulta Marketplace Store in Goleta, CA. I did not get the associate's name, but she was there at 6:50p on 03/18/2021, and was the only one working the registers at the time. She had darker hair that was in a tight bun, lots of make up, and was wearing a black top and pants. She and another associate were very abrasively yelling at all the customers who walked into the store that they closing in 10 minutes. I was aware of this, and nodded at them in acknowledgement as I knew ex... read more

Mona P 

on BBB

4 years ago

Ordered online, shipment tracking showed 2/4 delivery date, on 2/8 still no package, i called CS they said there were shipping delays. Waited till 2/26 to call again. Tracking showed delivered on 2 dates, I have screen shots. 2/6 and 2/24. Clearly this is not possible for 1 item. Still refused to refund my $ 

Susan G 

on BBB

4 years ago

I am forced to select a star to leave a review. They don't deserve one. After purchasing a few items with my debit card yesterday, Ulta tried to open a credit card in my name. Fortunately, I have a freeze on my credit and received an alert immediately. They did not have the authority to open a credit card with my name, and I did not apply for a credit card. 

Chelsea W. 

on BBB

4 years ago

I placed an order 3 weeks ago through my Ulta account with the correct address in my account as well as imputing the correct address when I placed the order. The order was over $100. When I used ***** Pay, it changed to an old address. I have never had my address change from what I input when using ***** Pay on any other website. I called 1 min later to cancel the order which I was told they could not cancel it. I was sent an email saying they couldn’t cancel it and I had to wait until it was delivered and sent back. The ord... read more

Marcy E 

on BBB

4 years ago

Ulta kept sending emails about the benefits of becoming a Diamond member, so I spent a lot of money on online orders through 2020 and was so excited to reap the benefits in 2021 after earning into the highest tier. All of the great gifts that come along with being a Diamond member are available online only. I am more than 3 months into my Diamond membership and amazingly, I am no longer able to make any online purchases. I’ve tried different computers, credit cards, etc. I’ve called customer service several times and they te... read more

Nora R 

on BBB

4 years ago

DONT SHOP HERE !!!!!!! I was a customer for years and one of my packages was stolen and they didn’t care they told me there not responsible and that’s that!! Then they BLOCKED me from making online orders so I can’t even order online because you guys don’t give a shit about your customers !!!!!! I ESCALATED MY CASE and just to find out they will end up sending me a letter saying the same thing WE DELIVERED YOUR PACKAGE WERE NOT RESPONSIBLE FOR LOST ITEMS AND WE WONT REPLACE THEM