Ulta Beauty

Amanda N 

on BBB

4 years ago

I placed an order almost a month ago. I never received the item. Every customer service agent told me to wait the 10 business days. It is now past the 10 business days and they still won't do anything about it. They claim delays as early as December 6th, but my order was placed before that, so that legally does not apply to my order. This is FRAUD, and I have reported this company to the Federal Trade Commission for fraud. They claimed my item was shipped, yet the carrier never received it. The tracking has said "awaiting ca... read more

Amanda N 

on BBB

4 years ago

I placed an order at the beginning of the month. I never received the item. Every customer service agent told me to wait the 10 business days. It is now past the 10 business days and they still won't do anything about it. They claim delays as early as December 6th, but my order was placed before that, so that legally does not apply to my order. This is FRAUD, and I have reported this company to the Federal Trade Commission for fraud. They claimed my item was shipped, yet the carrier never received it. The tracking has said "... read more

JULIA E 

on BBB

4 years ago

I scheduled for my hair to be colored with multiple colors for today. When I got there I was greeted and informed that my stylist was waiting for me. She asked me to have a seat, but before I sat down I wanted to show her what type of look I was going for, and if she could do it. She paused, and started to sound negative about my choice then informed me that they do not have the colors I needed. All they had was Hot Pink, Lavender Purple, Green a bunch of colors I could not wear. Then when I showed her a backup look I wanted... read more

Erin B 

on BBB

4 years ago

I'm beyond upset. I've called Ulta five times now regarding my order. When I track it, it says delivered to a city that I do not live in. When I check and call I have the correct address on file. Clearly, this was a mistake on their part or on UPS's. However, I am getting the run around with Ulta as far as having this reshipped to me despite the fault not being mine. So an order that I placed over 15 days ago I have yet to receive and don't see receiving it any time in the future. This company is crap in my book. 

Tammi Y 

on BBB

4 years ago

placed an order for nearly 100.00 first of Dec. On Dec. 6 I see a notification that my package was awaiting pickup. It is Dec 16. I still have not received my order, which subsequently was split in to two different packages by Ulta for some reason. ULTA was quick to process my payment but has literally been unavailable to me reaching out to question where my order is. I happen to have a Diamond status which tells just how much I have purchased in this past year. But that status means absolutely nothing as far as Diamond Cust... read more

Jennifer V 

on BBB

4 years ago

So, I’m a Canadian and accumulated $250 in ulta points that I was planning to spend in 2020. Because of the border shut down, I can’t go and spend them. I can’t purchase online because you have to have an American credit card to pay for the tax. They are going to expire in January 2021. I have begged ulta for a compassionate extension due to the border situation, but no go. They just re-explain their policy which means I will lose my points. I think they are being mean to their Canadian customers. I’m not going to make speci... read more

Michaela W 

on BBB

4 years ago

I made two separate orders from Ulta on 11/ 28. On 12/3, I received an email saying that they were delivered and whenever I got back from work, my packages were not there. I checked the tracking with Laser Ship to see if there was any indication on where they left it; it stated that it was left “by the front door.” I live in a gated community and there is a keypad you must use to get inside. With it saying that it was left out by the front door IMMEDIATELY made me believe that someone stole my packages. I contacted Ulta’s Cu... read more

Cortney S 

on BBB

4 years ago

Placed my order 12/7/20 & it still is saying "Waiting on Carrier Pickup". This is a Christmas present and I thought I ordered in enough time to get it here BEFORE Christmas! I have ordered from Sephora and other places and got them within 3-5 days like normal. When I tried to chat online I just get some automated bs that makes NO SENSE in what I am asking! I just called the actual customer service phone number today and she told me I could call and complain in 5 more days.. 5 more days will be a week before Christmas which i... read more

Lana G 

on BBB

4 years ago

I placed a very large order on November 30, 2020. On December 8, one package out of three different tracking numbers was delivered. In this package, two items were supposed to be included. Item #2568090 and item # 2563168, per the invoice. Unfortunately, in the small box I received, only the Kylie Skin care set was in the box and not the larger dyson air dryer limited edition. I contacted customer service through chat and was told the issue would have to be escalated due to the dollar amount. I waited over 24 hours and still... read more