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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
R***** established they would not give me the price for a wash, blow dry and flat iron after calling 4x. This also happen with me in 2018 at a different location. This time the store said I was banned for being rude. And before they banned me they actually gave me the price $65 and said it was for my coarse texture. Why wouldn't they tell me when I called the other 4x? Then the manger Judy said I hope you find a place that will actually do your hair being sarcastic. I called corporate and they told me twice that the stores s... read more
Business response:
Hi Raviance. We appreciate you sharing with us here regarding your salon booking experience. We see that you were able to connect with our guest services department for this. If you would like to connect with our team further regarding this, please don't hesitate to reach out to us via either ******** ********** ******* ****** *******, phone at 1-866-********, or email at gethelp@ulta.com.
I don't normally do something like this but be aware if you plan on ordering online and its an expensive item DON"T. If the delivery company claims the items was delivered to you but in fact they didn't you will loos out on money because they refuse to issue you a refund or replace the item. I just lost $600.00 because they refuse to replace my item or refund me. I provided them proof that the delivery was never made to my residences and still they refuse to do anything about it.
Business response:
Hi Vilma. Thank you for reaching out. We do see that our teams are currently assisting you via email. We appreciate you sharing your feedback here and will share it with our internal teams.
Recently placed an order to have it be curbside pick up. After submitting my order, i got a confirmation email stating my order was being shipped out. I called CR right away and the young lady who i spoke with wasn’t even helpful. She said she cannot change the address that it’s being delivered to. So i called them back an hour later. Spoke to John and he reassured me that he will Escalate the situation with management to see if they can further assist me. He told me i would need for that package to return for additional ass... read more
I submitted a return as directed by the Ulta website. After 30+ days my tracking number indicated the return had been received by Ulta’s return processing facility. At this point I checked with Ulta for the status of my return and was told it had not been received. The issue was escalated but I was again told my return wasn’t received so no refund would be issued. I supplied tracking info to no avail. So not only did I pay for products I no longer have, but I also paid for return shipping. I am extremely disappointed in Ulta... read more
Business response:
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 626 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
Need help? Contact us.
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