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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I made my reservation three weeks ago for a 10' truck. I was to pick it up in ********. I received a call a couple of days ago that my pickup has been changed to ********** Today, the day that I am supposed to pick up my truck, MY RESERVATION HAS BEEN CHANGED AGAIN. This time it has been changed to a 20' truck to pick up in Lincolnton. What's more, to make a new reservation, the cost has doubled. I AM BEING PUNISHED FOR PLANNING AHEAD. I am beyond angry. This is unacceptable!
Business response:
Hello ***, I am sorry about the multiple changes to your reservation. The information you provided has been updated into your existing complaint file which was already addressed by the ************ Team. If you have any other questions or concerns, please let us know. I apologize again for any inconvenience this caused you.
I only rented at this location once and I will never do it again and will WARN people of color not to rent from this location.On 07/24/2021, our rental requested was moved from the **************** location to the 47th & Stockton location due to lack of equipment. When we arrived at the **************** office we were told that a message had been left on my voice mail informing us of the change. Which I did not notice. When we arrived at the 47th & Stockton location there was a line to the door. We could hear the conversatio... read more
Business response:
Hello *******, I am sorry about the issues you had while picking up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Per U-Haul policy, if the optional coverage is declined when a cargo van or pickup truck is rented, "you will be asked for proof of coverage. If you cannot, you can still reimburse U-Haul for any damage caused during your rental when you return it." You can view this information on the website at https://www.uhaul.com/FrequentlyAskedQu... read more
******** I was supposed to get my 2 U-************** on Friday, Aug 6th. I have not only not received my boxes, but despite calling both Shipping Centers, they not only can't tell me when they will arrive but have no idea where they are. I call back every day, and they can't give me any information.
Business response:
Hello ******, I am sorry about the issues you are having with your U-Box shipment. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
UHaul discriminates against elderly people like me with no family members to use for emergency contacts. I've used UHaul for years but had the worst experience ever today. I reserved a trailer online, confirmed it online, providing my driver's license, went to pick it up at the ******* facility in ******, ********. The clerk once again asked for my driver's license, then made me remove my mask to take my picture. She then proceeded to tell me she needed an emergency contact person's phone number. I am 66 years old and all of... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for how this issue was handled.
reservation(20735829) cancelled less than 24 hours prior to move. Incredibly rude and uncaring reservation clerk (*****) who tells me that it's not uhaul's fault that they cancelled the reservation that had been made a week prior....... guess it's the tooth fairy that screwed this up??
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you.
This is the worst establishment I have ever been involved with. I booked a reservation a month in advance and called to confirm my reservation. I get there and they tell me they don't have any trucks available for me. They then stated my appointment was scheduled for the next day. I proceeded to show my two confirmations and the owner and coworker were completely rude and basically told me they wouldn't do anything about it and gave me customer service number. This place should not be in business.
Business response:
Hello Najee, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Rented a moving truck a week in advance for a full 24 hours knowing it would be busy. I recieved a confirmation email. Then the day before my move i recieved another email stating my order had been "updated" to a 12 hour order (didn't even get a discount for the redused time), during the middle of the night. I requested a dolly which they didn't have, and was told a price quote that was less than a 3rd whar i actually paid. The self return broke and took half an hour to find my order while i was trying to return my truck wel... read more
Business response:
Hello ****/*****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Changed the **Box delivery date on the day they were supposed to arrive with no notification. They had even called multiple times in advance to confirm the delivery date and details. It's VERY difficult to reach anyone for customer service support. Long wait times and you get hung up on multiple times. Horrible experience. Will not be using U-Haul again and I do not recommend U-Haul to anyone. Adhering to dates and details is critical for moving services, U-Haul really misses the ****.
Business response:
Hello ****** I am sorry about the issues you are having with your U-Box. Your concern has been documented and forwarded to the management team to address directly with you.
Your Company grossly over charges for Trailers leaving ******** ** on Vancouver Island to the Mainland is unjustified. I rented a 6' X 12' Trailer.******** ** to ******* **, $2537.00 was what I was charged, If I would have went to ******* ******* from ******** ** it is $489.00.It seems that if you live on Vancouver Island you are at the mercy of Uhaul and will be overcharged solely because they have a monopoly on Vancouver Island. On top of that the Ferry charges for vehicles and trailer are increased. Whatever matrix you ar... read more
Business response:
Hello *******, I am sorry about the issue with the trailer rates. One-Way move rates are determined by a combination of trailer size, point of origin, destination and the date of the move. Supply and demand have a direct impact on the rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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