This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I was excited to order 2 u-boxes and moving support for an elderly relative's move ******** pack up and unloading). Regrettably, I ran into problems with the interface between U-haul, Moving Helpers, the local U Haul site and the moving company U-Haul contracted for my move in Georgia.I have spent 8 1/2 hours on the phone over 2 days to try to resolve the problems in obtaining my boxes in Georgia as ordered. The fragmentation between U-Haul, loving Helpers and the contracted movers' moving company has been astounding. The li... read more
Business response:
Hello JH. I am deeply sorry for the multiple issues you had with your U-Box order. After reviewing the existing complaint, I see you already spoke with a manager, and they provided a resolution. I apologize again for your experience and if we can assist you further, please let us know.
NIGHTMARE! My truck reservation was lost. On the morning of the move, we were told that there wasn't a 26 ft. truck available in my town despite the reservation. We went through 2 frantic hours trying to locate one and somehow get it to my home before the movers were scheduled to show up to load it. We finally reached UHaul's ********************** They found a truck 100 miles away (after every local UHaul location told us no such truck existed for a 100 mile radius), but now we had to find someone, at a moment's notice, wil... read more
Business response:
Hello *****, I am sorry about the multiple issues you had during your move. Your concern has been documented and forwarded to the appropriate management team to address directly with you. As for the unused moving supplies, those can be returned to a U-Haul Center with the original receipt, if they were not part of a bundle (a bundle can be returned but all items within it must be returned). I apologize again for all the trouble you had.
I went to pick up a ************************** on a Sunday, and it required a mobile pick up since they didn't have anyone working. When trying to log in on my phone, it would not accept my password. I tried resetting, but could not get it to process. It took 45 minutes to get a customer service rep on the phone, as I finally was able to process the check out. When I returned the van, another customer was having a problem with the process. As I tried to help her, and placed my ************************** keys in the lock box,... read more
Business response:
Hello ****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Uhaul is a shady business they always charge my bank account for deposits after returning the uhaul in good condition. These people fraudulently hit my bank account multiple times. I will no longer use this crooked as company.
Business response:
Hello *********, I apologize for any issue you have had with rental charges. I was not able to find a recent rental under your email address. If you have a particular rental or rentals you would like to have reviewed, please provide the order number, name and phone number on each one. Thank you and I apologize again for any inconvenience.
Reserved a 20ft truck, used moving helpers, load movers called to say that UHaul shouldn't have them on their list, can't help me on the date reserved. Got nervous, upgraded to a 26ft truck because we had no experience with loading. Found another mover to load. Met me at UHaul location, said 20ft truck would do. THREE minutes after running my card, cancelled the 26ft and got a 20ft as originally planned. They NEVER CANCELLED the original reservation as stated and my card was charged for BOTH trucks. The 20ft truck they gave ... read more
Business response:
Hello ******, I apologize for the issues you had with the rentals. Unfortunately, I was not able to confirm the reservation using the information provided in the review. Please provide the name, phone number and email address listed on the order, so we have this addressed for you. I apologize again for any inconvenience this caused you.
I think they are full of c*** because I had up to four reservations due to there broken website an to my inconvenience there was nothing handle. Yes there were several attempts to fix an resolved but right back where I started in the beginning. They literally took up my whole day an caused a refund to my movers whom I had purchased on the same day the truck was reserved. I will not be using this uhaul services anymore because I had all my food packed an ready to go. An stop my job a week I could have worked thinking I was mo... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul has serious issues with their booking and reservation system and will leave you hanging when you are in the midst of having to move.Scheduled a 20 foot truck at a specific pick up time and location. 4 days before the move they called to say they were switching the pick up time, location, drop off location (to another city), and dropped us down two truck sizes. A reservation system should reject bookings if no trucks are available.Went to get the truck, had 24 moving blankets reserved, were told they had none. My move w... read more
Business response:
Hello ******** I am sorry about the issues you had with the reservations. Your concerns have been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for the inconvenience this created for you.
They step me up as a service center and then didn't give us the proper login and it took months of people calling trying to book but guess what, we couldn't log in.
Business response:
Hello ****, I am sorry about the issues you had getting your account set up properly. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
I will never rent from ********************** again! This was the absolute worst experience. The customer service is horrible and they will go all around your complaint to keep from displaying great customer service and correcting THEIR issue. I rented a ********************** and auto transport from this location. To begin with no one was willing to assist me in getting my car setup on the transport. I was told to go and watch a ******* video for assistance or pay them an additional $25! I paid over $2000 for the rental! Fi... read more
Business response:
Hello ********, I am sorry about the issues you had during your rental. Your concern has been documented and elevated to the appropriate management team to address directly with you. I apologize again for any inconvenience this created for you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com