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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
They have zero idea what the word reservation means. When I went online to their website and searched for the truck that I needed, it clearly stated that they had one for the dates I needed it, alright cool, I put in all the info to make the reservation, and thought all was alright. Well two days before the move I get a call from the store saying that they no longer have the truck, and the closest one available would be over 30 miles away, no car trailer available so I can't drive to pick it up. Completely messed up my movin... read more
Business response:
Hello ***** I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
I would give zero stars if possible. I booked a truck 2 weeks before an out-of-state move Jul 30th. At about 3pm Jul 29th, Uhaul calls to tell me there are no trucks in my vicinity and I'd need to drive 120 miles to WI (from IA) to move to MN. What's more callous is the heartlessness of these people, no remorse whatsoever from the lady (****) who called me. She kept asking me if my move was flexible because most rental landlords just let you hangout after your lease was over. Even worse, she told me the soonest the company a... read more
Business response:
Hello Tobi, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
We rented a Uhaul over three weeks ago to move our daughter to college TOMORROW. We just received a callless than 24 hours before we were to pick up the truckand were told they have no trucks available. Now we are scrambling to determine how we are going to move her. POOR customer service!! Never rent from **********************!
Business response:
Hello *********, I apologize U-Haul was not able to fill your reservation. Unfortunately, I was not able to find it using the information provided in the BBB Review. Please supply the name and email address listed on the reservation so we can access it and forward your concern to the appropriate scheduling management team. I apologize again for the inconvenience this caused you and your family.
There was no ownership from the people I spoke to over the phone. One helped changed my reservation but misquoted me, next person told me someone will call back & obviously no one did and the third person transferred me back to the automated system. I wrote an email to online support, they emailed the ************ ** location and guess what happened. Nothing.
Business response:
Hello **** I am sorry about the issues you had with getting on with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
I had a reservation to pick up my truck for one way at the Loganville location, but they were not able to accommodate me according to the store ******** then scheduled me to have a one way truck at the ******* location and stated that I would not be charged for mileage. Once I arrived at the ******************* Location the ** told us that they were to have a truck returned at 930 and it had not got back so they would not be able to assist with a one way truck. Because we had no other option we told him that we have no optio... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get a truck for your move. Your concern has been documented and forwarded to the management team to address directly with you. I apologize again for the inconvenience you experienced.
Terrible terrible terrible company process and custome service.Placed an online order on May 17 for a hitch kit, I thought that I could attached it to my SUV and bring my kids to have a wonderful vacation, but I was wrong. Today is Jul 27, I still did not recevie the hitch kit. However, my vacation days have finished already.U-Haul screwed-up my vacation plan!!!!!!!Called customer service more than 10 times , every time were a long waiting. After explaining my case, the agents always say that they will send email/leave a mes... read more
Business response:
Hello ********, I am sorry the hitch was not received in time for your vacation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again this happened.
Reserved a storage unit a week before, when reached to pick up the key, was told no storage unit available and reservation does not work this way. This was particularly odd as the online system did not mention something like this and the location just gave away my storage unit. When called the helpline, no real help was offered. Worst experience by far. Would not recommend U-Haul ever.
Business response:
Hello Syed, I am sorry about what happened with the storage reservation. Please provide the storage reservation number as I was not able to locate it. I apologize again for the problems this caused you,
I reluctantly reserved their largest truck with Uhaul to move our 3 bedroom home 245km in *******, Canada. 10 years ago I booked the same truck with them and on moving day the best they could give me was a 12 foot truck resulting in me making 3 trips using extra fuel time and mileage and they were unapologetic then as well. 1 year later my boss booked the same truck and was also screwed over on his moving day by Uhaul and given 12 ft truck again completely unapologetic, so I made sure this time to keep on top of the reservat... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any problems this caused for you and your family.
23rd July, 2021 Here we go again, the third time around Booked a 10' truck in April. Was told that the company would call the day before to advise me on where in the metro area I would need to pick up the truck Changed the order to a 15' truck and got the same instructions.Was called at noon (July 23rd) and told to pick ** the truck in Quincy.Was called again at 4:45 PM to be told that the 15' was no longer available and I could have a 10' with trailer. I can understand that UHaul are depending on customers to return their t... read more
Business response:
Hello ***********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the frustration and inconvenience you experienced.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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