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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Customer service and communication is zero. Reserved a rental for 7/2 and per email confirmation, I was going to get a call from them by 6PM on 7/1 to confirm location (meaning preferred location could change).I called the branch I am supposed to pick up truck from today 7/1 and the owner said they don't have my reservation and basically said goodluck because he's had a few customers who showed up to his place and U-haul had not sent their reservation to him and they were left stranded (this is not a U-haul hub per se, but U... read more
Business response:
Hello ****, I apologize the scheduling of your rental did not go smoothly for you. I am glad to see you were able to pick up the truck yesterday and a trailer as well. I documented your concern so the management team is aware of what happened and can work on improving their commitment to helping our valued customers. If we can assist you further, please let us know.
I just moved from ****** to *********, and if I could rate my experience in the negatives, I would. Their incompetence resulted in ** having to leave about $1,000 of our items behind because they did not provide us with the size truck that we requested (see below for details).48 hours before my move, I was contacted by a very rude customer service rep informing me that the 20 foot truck that I reserved from this location via the U-Haul website was not available at the time that we needed it, the size we requested, nor the ti... read more
I had been a longtime customer of U-Haul, paying hundreds of dollars on multiple contracts over the years. Yet recently, when I went to pick up my U-Haul, which I'd reserved with no issues, I was alerted to call U-Haul because there was a problem with my reservation. Imagine my shock when the rep told me that U-Haul would not rent to me because my husband, whose information I'd given as an additional driver, was allegedly listed on some unpaid contract in a different city from 6 years ago. We had no idea who that person was,... read more
Business response:
Hello ******, I am sorry about the issues you had trying to pick up the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I ordered a hitch and ball kit online through U-Haul on My 26, 2021. Between then and June 22, 2021 I attempted to contact U-Haul customer support on multiple occasions to figure out the delay issue. I spoke to several people and was transferred to several more that could not help me just to transfer me to ******* agent that had the same reply. *** also responded to delay emails requesting a supervisor to contact me, submitted multiple feedback reviews to U-Haul trying to get help. I requested a supervisor 5 times. Still hav... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please let us know if you have additional questions about your complaint.
Do not use this business as they are deceptive in their charges. They charged me 1800 miles for a trip that was 900 miles and refused to issue a refund. They admitted the mileage from Plano to ***************, ** is only 900 miles but refused to correct their error.
Business response:
Hello *******, I am sorry about the issues you had with the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
Made a truck rental reservation over the phone, went to the place and they had NO truck. They said they'd have it at 2pm. Came back at 2pm, still no truck.This is the 2nd time this has happened. Letting these tiny local shops call themselves "********************" centers is the dumbest thing i have ever seen.Now my wife and I are stuck without any options, nor a place to stay.
Business response:
Hello *******, I am sorry about the issues you had while trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please let us know if you have additional questions about your complaint.
Horrible nobody has a clue they **** n **** and **** n Washington last time I ever call ********************. All around joke so unprofessional it's not funny. "
Business response:
Hello ****, I am sorry about the issues you had with U-Haul. Your concern has been documented and forwarded to a management team to address directly with you. Please let us know if you have additional questions about your complaint.
***** ******** was very unprofessional regarding my rental and resolving billing issues . He made uhaul look bad as a whole by the way he handled my situation. I would not recommend this location to anyone, by all means call ahead of time and talk to management before committing to business with them. I will not be giving this location any business moving forward until I receive an apology, which I doubt will happen since I spoke to his marketing manager and the guy downplayed my complaint , excusing calebs actions *** attit... read more
Business response:
Hello *******, I am sorry about the issues you had during one of your rentals. I located multiple rentals and since the full name in your review cannot be seen, I was not able to determine which order you are referring to in the review. Please provide the order number so we can have the proper management team address this issue. I apologize again for any inconvenience this has caused you.
I find it appalling that u-haul thinks its ok to price ***** for their equipment during these difficult economic times. I need to move my belongings from ********* to ***** due to a job change. The mileage allowed is 1500 miles, way more than needed, and theyre charging $4288. That same exact truck would cost me $1700 to take it from ********* to ********, **. It allows 2 extra days and nearly 2400 miles! Please explain to me how its my problem that they have too many trucks in *****. Its not!! As a consumer, I expect to pay... read more
Business response:
Hello *******. I am sorry. One-way move rates are determined by a combination of truck size, point of origin, destination and the date of the move. The price includes an allowed mileage and a set number of days to complete your move. Supply and demand does affect the rate of the equipment. Please contact Sales and Reservations at ###-###-#### and they can assist you with the different options and rates available with U-Haul. You can also provide the city and state you are moving from, and I can have that area's scheduling of... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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