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U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Fuel charge is "21Liter by 14.5miles" which means 21(liter) /23.335(km)= 89.999km/100L Which means:89.99(L)/100km for **** 15' box truck (V8) engine ( one regular refrigerator moving, in **** hrs include pickup* return equipment travel time ??I really don't know **** ************************ * "****" are both famous and big company of ***???? Who are so "ridiculous or stupid" !??Absolutely I want my money back * fight to robbery action for all ********????!
Business response:
Hello Major, I am sorry about the issue you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I believe I was over charged for this rental truck for ******. I called for two weeks on way I was charged so high but no answer. Today I was on hold for 33 minutes to be hang up on before answering my question that I was charged 30 dollars more and the first U-Haul business was so disrespectful so I didn't use his business but this business on ************************ is over charging for miles when truck was sitting overnight without driving until morning of use.
Business response:
Hello *******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them zero, or even negative stars, I would. We used U-Haul to move from Missouri to Oregon and it was the biggest hassle Ive ever experienced. Not only did their road side assistance have over a 3 hour wait time with no one even answering or calling us back until the next day, but their trailer damaged my car due to it being put on by the company improperly. We ended up having to buy TWO trailers as one got damaged in the drive, again by being hooked up incorrectly, and we were not reimbursed for either the s... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. I was not able to find the rental contract using the information provided in this review and have sent you a separate email asking for the information needed to find said contract so the issues can be addressed. I apologize again for any problems during this rental.
Horrible customer service. Over charged due to them not checking my truck in the same day it was returned. Spent hours on the phone trying to get this resolved. Will never use haul again after the way I was treated.
Business response:
Hello *****, I am sorry about the issues you had with your charges. I reviewed the existing complaint file and see this has already been addressed. I apologize again for any inconvenience.
I have used this location several times over the years. Lately, I have been overcharged for gas TWICE. Don't think you can call their phone number about this........you will be on a one hour hold, and then get cut off and have to start all over again. No, you have to drive there and wait in line, and spend an hour getting the overcharge fixed. Oh, and make sure you take LOTS of photos. When I went back today, I was treated like a lying criminal until I showed my photos; it was very upsetting. The dismissive attitudes come fr... read more
I was left during a reservation in a dark place with no where to go. I was unable to satisfy obligation due to manager no being put on phone.
Business response:
Hello Sincere, I am sorry about the issues you had. You were sent a separate email asking for additional information so the appropriate management team can address the problem directly with you. I apologize again for any inconvenience.
Doo doo dat dat simply reserved a truck to haul belongings. Relative was going to pay for the expense. I tried to utilise the Chat box was on "hold" for 15 minutes. I phoned the customer service number where the wait time was over 30 minutes. I emailed four people for nothing since nobody would simply take our money so I could pick up the truck. The WORST ever. If I move again, Good gravy, I'll carry every belonging I have rather than deal with this lousy, worst, inefficient, time-suck company. No service, no attentiveness. ... read more
Business response:
Hello *******, I am sorry you are having a hard time reaching someone to complete this transaction. You can pre-pay one-way rentals when you complete the Express Check-In. Please create an online account, be sure to use the name, phone number and email address as it is listed on the reservation. Once that is completed, you should be able to complete the check-in and pre-payment. If you still have any issues, you can reach out to us via ******* or ******** at @uhaul_cares for further assistance. I apologize again for any inco... read more
On August 26th, I planned to move my belongings into a U-Haul storage unit. To do so, I reserved a U-Haul truck to help me transport from my apartment to the storage unit I also reserved. I received the truck and loaded my belongings. I drove to the storage unit and they didnt have my storage unit. They didnt have any storage units in the size I reserved for. And, according to their website, reservations are guaranteed:(from U-Haul website)Yes, confirmed reservations are guaranteed.Reservations become confirmed under 2 circu... read more
Business response:
Hello ******* I am sorry about the issues you had with your storage reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
IF YOU FIND YOURSELF IN ****, **, DO NOT RENT A U-HAUL FROM ******************** NEW AND USED!Where to begin. I had the "joy" of renting a U-Haul from the above location on August 7, 2021. I picked a time slot when the location was open, rented a moving service, and planned ahead. Turns out the location wasn't staffed. In fact, the location was closed despite U-Haul's website holding otherwise. So, I download the app.The app provides a lockbox code, BUT - and here is the crux of my terrible experience - the app did not provi... read more
Business response:
Hello ****, I am sorry about the issues you had while trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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